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824656
star this property registered interest false more like this
star this property date less than 2018-01-17more like thismore than 2018-01-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that the universal credit helpline is properly resourced to cater for the volume of calls it is receiving. more like this
star this property tabling member constituency Barnsley Central remove filter
star this property tabling member printed
Dan Jarvis more like this
star this property uin 123457 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2018-01-22more like thismore than 2018-01-22
star this property answer text <p>The Department for Work and Pensions operates a virtual telephony platform which enables it to manage fluctuating call demands by increasing or decreasing the number of agents it uses to handle calls.</p><p> </p><p>Every week the Department matches the required capacity and resources to its telephony forecast to ensure it meets demand and delivers a good service across all channels. This capacity is set up to scale up in line with new claims as the service expands further this year.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-01-22T16:38:59.063Zmore like thismore than 2018-01-22T16:38:59.063Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
star this property tabling member
4243
unstar this property label Biography information for Dan Jarvis more like this