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450979

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Cheques
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many cheques sent to HM Revenue and Customs from members of the public remained uncashed for (a) four, (b) eight and (c) 12 weeks in the most recent year for which figures are available.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26016
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs contracts the supplier BancTec to process cheques received from customers. Cheques are passed to BancTec on the day they are received, 99% of the cheques received are banked on the day of receipt. Over the last 12 months there was only one occasion when the cheques were not banked on the day of receipt. In one percent of cases further information is required, usually from the customer, to enable the cheque to be processed. Generally, all cases that require investigation are resolved within four working days.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:29:23 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

450978

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many letters to HM Revenue and Customs from members of the public remained unanswered after (a) four, (b) eight and (c) 12 weeks in the last 12 months for which figures are available.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26018
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs (HMRC) does not hold this data. However, they regularly publish general performance reports at Gov.uk.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:36:35 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

670065

	registered interest
	date	09/01/2017
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Bradford and Bingley
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, if his Department will investigate the collapse of Bradford and Bingley plc in 2008.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	59051
	answer	answer is ministerial correction date of answer 12/01/2017 answer text <p>The Government has no plans to conduct an investigation into the collapse of Bradford and Bingley plc in 2008.</p><p> </p><p>The National Audit Office concluded in its report of 4 December 2009 that the public support provided to the UK’s banking system by the Treasury was justified, given the scale of both the economic and social costs if one or more major banks had collapsed. In providing that support, the Treasury met two of the Government’s principal objectives, namely maintaining financial stability and protecting retail depositors.</p> answering member constituency Brighton, Kemptown answering member printed Simon Kirby question first answered 12/01/2017 14:31:21 answering member 3929 label Biography information for Simon Kirby
	tabling member	4448 label Biography information for Corri Wilson

450980

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what assessment he has made of the incidence of members of the public receiving multiple letters from HM Revenue and Customs (HMRC) conveying conflicting information; and what steps HMRC is taking to reduce such occurrences.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26019
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs (HMRC) does not hold this data. However, they regularly publish general performance reports at Gov.uk.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:22:54 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

910304

	registered interest
	date	23/05/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Wines: Excise Duties
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what assessment he has made on the potential effect on (a) businesses and (b) levels of employment of increasing the duty paid on the dilution of wine and made-wine.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Bill Grant
	uin	147500
	answer	answer is ministerial correction date of answer 08/06/2018 answer text <p>At Autumn Budget 2017, the government announced a review of the practice of diluting wine and made-wine after the excise duty has been accounted for. HMRC has invited views from representative bodies and affected businesses. Responses are currently being analysed and assessments of impact will be considered as part of the review process.</p> answering member constituency Newark answering member printed Robert Jenrick question first answered 08/06/2018 09:36:57 answering member 4320 label Biography information for Robert Jenrick
	tabling member	4605 label Biography information for Bill Grant

450982

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what plans his Department has to improve HM Revenue and Customs' response times to written correspondence from members of the public.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26020
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs (HMRC) has taken major steps to improve their customer service, including recruiting 3,000 new staff into customer service roles and undertaking their biggest-ever training programme to enable them to build customer support teams that can move across a wide range of work according to customer demand. HMRC have also introduced digital mail scanning to help manage the more than 1million items of post they receive every month.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:24:06 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

450983

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of HM Revenue and Customs in handling written correspondence from members of the public.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26015
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>Such a review has not been carried out recently. However, HM Revenue and Customs (HMRC) regularly publish general performance reports at Gov.uk. HMRC targets for post are to reply to 80% within 15 working days, 95% within 40 working days, and 90% accuracy.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:25:03 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

450976

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, whether HM Revenue and Customs (HMRC) has target times for responding to written correspondence from members of the public; and what change there has been in the volume of written correspondence to HMRC from the public seeking information or assistance over the last three years.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26021
	answer	answer is ministerial correction date of answer 15/02/2016 answer text <p>HM Revenue and Customs’ (HMRC) targets for responding to written correspondence received via post are to reply to 80% within 15 working days and 95% within 40 working days.</p><p> </p><p>The volume of written correspondence received by HMRC has decreased over the past three years, and is currently at around one million items per month. HMRC regularly publishes general performance reports on Gov.uk.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 15/02/2016 11:10:16 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

967835

	registered interest
	date	04/09/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Financial Services: Misrepresentation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Chancellor of the Exchequer, if he will bring forward legislative proposals to compensate people who have sustained losses due to the mis-selling of Integrity Cash Maximiser products.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Bill Grant
	uin	170388
	answer	answer is ministerial correction date of answer 12/09/2018 answer text <p>The independent financial services regulator - the Financial Conduct Authority (FCA) – is responsible for the regulations in place to protect customers in their dealings with financial services firms. It requires firms to treat their customers fairly and has broad and robust powers to enforce breaches of its rules.</p><p> </p><p>If consumers have a complaint about a regulated financial service, they may be able to take their complaint to the Financial Ombudsman Service (FOS). The FOS was established to provide for the proportionate, prompt and informal resolution of cases and is designed to be an alternative to resolution of cases through the courts.</p> answering member constituency Salisbury answering member printed John Glen grouped question UIN 170389 question first answered 12/09/2018 11:15:16 answering member 4051 label Biography information for John Glen
	tabling member	4605 label Biography information for Bill Grant

967837

	registered interest
	date	04/09/2018
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Financial Services: Misrepresentation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Chancellor of the Exchequer, what support is available for people who sustained losses as a result of misleading selling of Integrity Cash Maximiser products.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Bill Grant
	uin	170389
	answer	answer is ministerial correction date of answer 12/09/2018 answer text <p>The independent financial services regulator - the Financial Conduct Authority (FCA) – is responsible for the regulations in place to protect customers in their dealings with financial services firms. It requires firms to treat their customers fairly and has broad and robust powers to enforce breaches of its rules.</p><p> </p><p>If consumers have a complaint about a regulated financial service, they may be able to take their complaint to the Financial Ombudsman Service (FOS). The FOS was established to provide for the proportionate, prompt and informal resolution of cases and is designed to be an alternative to resolution of cases through the courts.</p> answering member constituency Salisbury answering member printed John Glen grouped question UIN 170388 question first answered 12/09/2018 11:15:16 answering member 4051 label Biography information for John Glen
	tabling member	4605 label Biography information for Bill Grant