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450978

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many letters to HM Revenue and Customs from members of the public remained unanswered after (a) four, (b) eight and (c) 12 weeks in the last 12 months for which figures are available.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26018
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs (HMRC) does not hold this data. However, they regularly publish general performance reports at Gov.uk.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:36:35 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

450979

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Cheques
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, how many cheques sent to HM Revenue and Customs from members of the public remained uncashed for (a) four, (b) eight and (c) 12 weeks in the most recent year for which figures are available.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26016
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs contracts the supplier BancTec to process cheques received from customers. Cheques are passed to BancTec on the day they are received, 99% of the cheques received are banked on the day of receipt. Over the last 12 months there was only one occasion when the cheques were not banked on the day of receipt. In one percent of cases further information is required, usually from the customer, to enable the cheque to be processed. Generally, all cases that require investigation are resolved within four working days.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:29:23 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

450980

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what assessment he has made of the incidence of members of the public receiving multiple letters from HM Revenue and Customs (HMRC) conveying conflicting information; and what steps HMRC is taking to reduce such occurrences.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26019
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs (HMRC) does not hold this data. However, they regularly publish general performance reports at Gov.uk.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:22:54 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

450982

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what plans his Department has to improve HM Revenue and Customs' response times to written correspondence from members of the public.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26020
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>HM Revenue and Customs (HMRC) has taken major steps to improve their customer service, including recruiting 3,000 new staff into customer service roles and undertaking their biggest-ever training programme to enable them to build customer support teams that can move across a wide range of work according to customer demand. HMRC have also introduced digital mail scanning to help manage the more than 1million items of post they receive every month.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:24:06 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson

450983

	registered interest
	date	05/02/2016
	answering body	HM Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	CaTreasury
	hansard heading	Revenue and Customs: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of HM Revenue and Customs in handling written correspondence from members of the public.
	tabling member constituency	Ayr, Carrick and Cumnock
	tabling member printed	Corri Wilson
	uin	26015
	answer	answer is ministerial correction date of answer 12/02/2016 answer text <p>Such a review has not been carried out recently. However, HM Revenue and Customs (HMRC) regularly publish general performance reports at Gov.uk. HMRC targets for post are to reply to 80% within 15 working days, 95% within 40 working days, and 90% accuracy.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 12/02/2016 14:25:03 answering member 1529 label Biography information for Mr David Gauke
	tabling member	4448 label Biography information for Corri Wilson