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1280619

registered interest
date	26/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Maladministration
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 13 January 2021 to Question 134451, what redress claimants are given in addition to an explanation, in circumstances where they are unable to identify an incorrect decision or payment as a result of her Department's staff having retrospectively amended their universal credit journal.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	143771
answer	answer is ministerial correction date of answer 01/02/2021 answer text <p>Universal Credit payment information is provided through an online statement which provides a breakdown of entitlement following the end of each monthly assessment period. Work Coaches and Case Managers are unable to alter these statements as they are automatically generated based on individual claimant circumstances, including any decisions made by the Department that effect the award amount. If a claimant cannot resolve an issue through their journal or via the freephone Universal Credit helpline, formal complaints can be raised by following the Department’s complaints procedure which is published on <a href="https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure" target="_blank">GOV.UK</a></p><p><strong> </strong></p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 01/02/2021 16:12:59 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1280620

registered interest
date	26/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 January 2021 to Question 137948, what the exceptions are to providing an individual with an explanation of amendments to their universal credit journal.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	143772
answer	answer is ministerial correction date of answer 01/02/2021 answer text <p>In response to Questions 137946, 137947 and 137948, where a journal entry is modified or removed, an explanation should also be supplied through the journal. As claimant circumstances can be varied and complex, Work Coaches and Case Managers, using their knowledge of an individual claimant’s needs, are also able to use their discretion to communicate through an alternative channel, such as telephone or SMS, where this better suits the needs of the claimant, or where actions on the journal need additional clarification.</p> answering member constituency Colchester answering member printed Will Quince question first answered 01/02/2021 16:05:42 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1278086

registered interest
date	19/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit and Working Tax Credit: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the implications for her policies of the Resolution of the House of 18 January 2021 on universal credit and working tax credit; and if she will make a statement.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	140114
answer	answer is ministerial correction date of answer 25/01/2021 answer text <p>The £20 per week uplift to Universal Credit and Working Tax Credit was announced by the Chancellor as a temporary measure in March 2020 to support those facing the most financial disruption as a result of the public health emergency. This measure remains in place until March 2021. As the Government has done throughout this crisis, it will continue to assess how best to support low-income families, which is why we will look at the economic and health context before making any decisions.</p> answering member constituency Colchester answering member printed Will Quince question first answered 25/01/2021 15:57:46 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1276735

registered interest
date	14/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 13 January 2021 to Question 134451 on Universal Credit: Maladministration, for what reason can welfare benefits staff retrospectively amend information they have posted to a claimant's universal credit journal; and if she will make a statement.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	137946
answer	answer is ministerial correction date of answer 19/01/2021 answer text <p>Universal Credit guidance is routinely published in the House of Commons’ Library. Guidance is themed by topic and work areas; within these instructions the role of the journal is outlined, including how and when it should be used for messaging claimants.</p><p> </p><p>Journal entries can be deleted in specific circumstances, including where messages are addressed to the wrong claimant, personal or sensitive information has been added, or an incorrect letter has been uploaded. However, as stated in my response to Question 134451, claimants should receive an explanation to explain any changes to their journal messages. There are exceptions to providing explanation of amendments which can apply if it would be inappropriate to do so due to a claimant’s personal circumstances.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 137947 137948 question first answered 19/01/2021 15:24:33 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1276736

registered interest
date	14/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 13 January 2021 to Question 134451 on Universal Credit: Maladministration, what steps she is taking to ensure that claimants receive an explanation for each retrospective amendment made to journal entries by a staff member.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	137947
answer	answer is ministerial correction date of answer 19/01/2021 answer text <p>Universal Credit guidance is routinely published in the House of Commons’ Library. Guidance is themed by topic and work areas; within these instructions the role of the journal is outlined, including how and when it should be used for messaging claimants.</p><p> </p><p>Journal entries can be deleted in specific circumstances, including where messages are addressed to the wrong claimant, personal or sensitive information has been added, or an incorrect letter has been uploaded. However, as stated in my response to Question 134451, claimants should receive an explanation to explain any changes to their journal messages. There are exceptions to providing explanation of amendments which can apply if it would be inappropriate to do so due to a claimant’s personal circumstances.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 137946 137948 question first answered 19/01/2021 15:24:33 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1276737

registered interest
date	14/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Maladministration
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 13 January 2021 to Question 134451 on Universal Credit: Maladministration, if she will publish the guidance her Department provides to staff on retrospective amendments to journal entries.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	137948
answer	answer is ministerial correction date of answer 19/01/2021 answer text <p>Universal Credit guidance is routinely published in the House of Commons’ Library. Guidance is themed by topic and work areas; within these instructions the role of the journal is outlined, including how and when it should be used for messaging claimants.</p><p> </p><p>Journal entries can be deleted in specific circumstances, including where messages are addressed to the wrong claimant, personal or sensitive information has been added, or an incorrect letter has been uploaded. However, as stated in my response to Question 134451, claimants should receive an explanation to explain any changes to their journal messages. There are exceptions to providing explanation of amendments which can apply if it would be inappropriate to do so due to a claimant’s personal circumstances.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 137946 137947 question first answered 19/01/2021 15:24:33 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1274698

registered interest
date	08/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 23 November 2020 to Question 116496, on Universal Credit: Coronavirus, what the revised timeframe is for the universal credit managed migration pilot in Harrogate.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	134448
answer	answer is ministerial correction date of answer 18/01/2021 answer text <p>The Pilot remains suspended as the Department continues to focus on delivering its part of the Government’s ongoing response to the COVID-19 pandemic.</p><p> </p><p>The Universal Credit (Managed Migration Pilot and Miscellaneous Amendments) Regulations 2019 allow the Department to pilot moving claimants to Universal Credit from legacy benefits. Prior to its suspension, the emphasis of the pilot was not to focus on the number of people moved, but to assist with developing the design of the Move to UC service and its processes, to provide the best possible support for claimants who are moved to Universal Credit.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 134449 question first answered 18/01/2021 17:29:14 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1274699

registered interest
date	08/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the minimum number of people is that will be involved in the universal credit managed migration pilot in Harrogate before it ends.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	134449
answer	answer is ministerial correction date of answer 18/01/2021 answer text <p>The Pilot remains suspended as the Department continues to focus on delivering its part of the Government’s ongoing response to the COVID-19 pandemic.</p><p> </p><p>The Universal Credit (Managed Migration Pilot and Miscellaneous Amendments) Regulations 2019 allow the Department to pilot moving claimants to Universal Credit from legacy benefits. Prior to its suspension, the emphasis of the pilot was not to focus on the number of people moved, but to assist with developing the design of the Move to UC service and its processes, to provide the best possible support for claimants who are moved to Universal Credit.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 134448 question first answered 18/01/2021 17:29:14 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1274700

registered interest
date	08/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people submitted a Subject Access Request to obtain additional personal information held on universal credit IT systems in January 2020.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	134450
answer	answer is ministerial correction date of answer 20/01/2021 answer text <p>There were 2153 Subject Access Requests received by DWP during January 2020; and those generated 979 contribution requests. We cannot immediately identify which of those 979 requests included Universal Credit records, as to gather this information would require manual intervention on each of the 979 cases. This could only be provided at disproportionate costs.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/01/2021 17:10:21 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray

1274701

registered interest
date	08/01/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Maladministration
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department’s staff can retrospectively correct information posted on a claimant’s universal credit journal without including an acknowledgement of the Department’s error.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	134451
answer	answer is ministerial correction date of answer 13/01/2021 answer text <p>Work Coaches and Case Managers are prevented from amending or deleting Universal Credit journal entries made by a claimant.</p><p> </p><p>Staff members can retrospectively amend information they have posted to the Universal Credit journal, however claimants should receive an explanation to justify the amendment.</p> answering member constituency Colchester answering member printed Will Quince question first answered 13/01/2021 17:58:22 answering member 4423 label Biography information for Will Quince
tabling member	4365 label Biography information for Neil Gray