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1002759
unstar this property registered interest true remove filter
star this property date less than 2018-11-06more like thismore than 2018-11-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 188874 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-12T17:51:28.387Zmore like thismore than 2018-11-12T17:51:28.387Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
1002760
unstar this property registered interest true remove filter
star this property date less than 2018-11-06more like thismore than 2018-11-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 188875 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration.</p><p> </p><p>We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-12T18:05:10.513Zmore like thismore than 2018-11-12T18:05:10.513Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
1002761
unstar this property registered interest true remove filter
star this property date less than 2018-11-06more like thismore than 2018-11-06
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of case managers working on universal credit who are seconded to the national telephony team for each shift; and if she will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 188876 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>We currently have 400 colleagues assigned to Universal Credit national tier telephony. We retain the flexibility to adjust the number of colleagues working on some of the core functions within Universal Credit to accommodate fluctuations in demand and the number of colleagues deployed to National Tier telephony will vary month on month as required.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-12T18:02:05.927Zmore like thismore than 2018-11-12T18:02:05.927Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
626718
unstar this property registered interest true remove filter
star this property date less than 2016-11-01more like thismore than 2016-11-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the total monthly receipts to the public purse were from (a) the fee charged for applications to the Child Maintenance Service (CMS), (b) the collection fee for paying parents using the CMS collect and pay service, (c) the collection fee for receiving payments using the CMS collect and pay service and (d) enforcement fees levied on paying parents in each month since June 2014. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 51323 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-11-04more like thismore than 2016-11-04
star this property answer text <p>The introduction of fees and on-going collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arrangement, rather than applying to the statutory Child Maintenance Service ‘by default’. Charges make a small contribution to a service that is heavily subsidised by the taxpayer.</p><p> </p><p>Receipts in relation to the Child Maintenance Service 2012 scheme, from June 2014 to March 2016, are provided in the table below:</p><p> </p><table><tbody><tr><td rowspan="3"><p><strong>Month</strong></p></td><td rowspan="3"><p><strong>a) Application Fees Received <br> £000's</strong></p></td><td rowspan="3"><p><strong>b) Fees Received from Paying Parents <br> £000's</strong></p></td><td rowspan="3"><p><strong>c) Fees Received from Receiving Parents <br> £000's</strong></p></td><td rowspan="3"><p><strong>d) Enforcement Fees <br> £000's</strong></p></td><td><p> </p></td></tr><tr><td><p> </p></td></tr><tr><td><p> </p></td></tr><tr><td><p><strong>Jun-14</strong></p></td><td><p>1.0</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Jul-14</strong></p></td><td><p>78.4</p></td><td><p>0.0</p></td><td><p>0.0</p></td><td><p>0.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Aug-14</strong></p></td><td><p>84.4</p></td><td><p>12.6</p></td><td><p>2.5</p></td><td><p>0.2</p></td><td><p> </p></td></tr><tr><td><p><strong>Sep-14</strong></p></td><td><p>95.7</p></td><td><p>138.8</p></td><td><p>27.5</p></td><td><p>0.4</p></td><td><p> </p></td></tr><tr><td><p><strong>Oct-14</strong></p></td><td><p>111.0</p></td><td><p>218.7</p></td><td><p>43.3</p></td><td><p>0.5</p></td><td><p> </p></td></tr><tr><td><p><strong>Nov-14</strong></p></td><td><p>89.7</p></td><td><p>218.4</p></td><td><p>43.2</p></td><td><p>1.4</p></td><td><p> </p></td></tr><tr><td><p><strong>Dec-14</strong></p></td><td><p>47.5</p></td><td><p>244.2</p></td><td><p>48.1</p></td><td><p>1.7</p></td><td><p> </p></td></tr><tr><td><p><strong>Jan-15</strong></p></td><td><p>109.4</p></td><td><p>254.8</p></td><td><p>50.4</p></td><td><p>2.7</p></td><td><p> </p></td></tr><tr><td><p><strong>Feb-15</strong></p></td><td><p>100.9</p></td><td><p>260.7</p></td><td><p>51.2</p></td><td><p>3.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Mar-15</strong></p></td><td><p>109.6</p></td><td><p>300.9</p></td><td><p>59.3</p></td><td><p>3.6</p></td><td><p> </p></td></tr><tr><td><p><strong>Apr-15</strong></p></td><td><p>104.5</p></td><td><p>311.8</p></td><td><p>61.6</p></td><td><p>6.7</p></td><td><p> </p></td></tr><tr><td><p><strong>May-15</strong></p></td><td><p>113.6</p></td><td><p>329.6</p></td><td><p>64.8</p></td><td><p>4.5</p></td><td><p> </p></td></tr><tr><td><p><strong>Jun-15</strong></p></td><td><p>125.9</p></td><td><p>378.7</p></td><td><p>74.0</p></td><td><p>5.9</p></td><td><p> </p></td></tr><tr><td><p><strong>Jul-15</strong></p></td><td><p>136.4</p></td><td><p>393.7</p></td><td><p>76.8</p></td><td><p>8.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Aug-15</strong></p></td><td><p>145.3</p></td><td><p>391.3</p></td><td><p>76.7</p></td><td><p>8.9</p></td><td><p> </p></td></tr><tr><td><p><strong>Sep-15</strong></p></td><td><p>156.8</p></td><td><p>460.5</p></td><td><p>89.9</p></td><td><p>10.8</p></td><td><p> </p></td></tr><tr><td><p><strong>Oct-15</strong></p></td><td><p>160.6</p></td><td><p>479.2</p></td><td><p>93.6</p></td><td><p>10.6</p></td><td><p> </p></td></tr><tr><td><p><strong>Nov-15</strong></p></td><td><p>128.2</p></td><td><p>467.3</p></td><td><p>90.6</p></td><td><p>13.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Dec-15</strong></p></td><td><p>108.1</p></td><td><p>582.1</p></td><td><p>112.6</p></td><td><p>14.1</p></td><td><p> </p></td></tr><tr><td><p><strong>Jan-16</strong></p></td><td><p>193.1</p></td><td><p>552.3</p></td><td><p>107.3</p></td><td><p>14.0</p></td><td><p> </p></td></tr><tr><td><p><strong>Feb-16</strong></p></td><td><p>162.3</p></td><td><p>575.5</p></td><td><p>111.6</p></td><td><p>16.2</p></td><td><p> </p></td></tr><tr><td><p><strong>Mar-16</strong></p></td><td><p>157.8</p></td><td><p>651.2</p></td><td><p>126.9</p></td><td><p>17.3</p></td><td><p> </p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong>2,520.2</strong></p></td><td><p><strong>7,222.3</strong></p></td><td><p><strong>1,411.8</strong></p></td><td><p><strong>143.9</strong></p></td><td><p> </p></td></tr></tbody></table>
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2016-11-04T14:11:48.747Zmore like thismore than 2016-11-04T14:11:48.747Z
star this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
626719
unstar this property registered interest true remove filter
star this property date less than 2016-11-01more like thismore than 2016-11-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the projected monthly income is from charges in the Child Maintenance Service (CMS) once all cases have transferred from the legacy schemes to the CMS. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 51324 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-11-04more like thismore than 2016-11-04
star this property answer text <p>The introduction of fees and ongoing collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arangement, rather than applying to the statutory Child Maintenance Service 'by default'. Charges make a small contribution to a service that is heavily subsidised by the taxpayer.</p><p>It is not possible to forecast with confidence the projected monthly income from fees and charges in the Child Maintenance Service as this is sensitive to several factors, which includes the volumes of applications, the size of the caseload and client behaviour. It will also be sensitive to outcomes from the Child Support Agency case closure process, as cases are not automatically transferred.</p> more like this
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2016-11-04T14:24:13.287Zmore like thismore than 2016-11-04T14:24:13.287Z
star this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
626720
unstar this property registered interest true remove filter
star this property date less than 2016-11-01more like thismore than 2016-11-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Children: Maintenance more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how much the Government has received in total to date in charges from the Child Maintenance Service since charging was introduced in June 2014. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 51325 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-11-04more like thismore than 2016-11-04
star this property answer text <p>The introduction of fees and ongoing collection charges are designed to act as an incentive for parents to pause and consider the different options available to them for a child maintenance arrangement, rather than applying to the statutory Child Maintenance Service 'by default'. Charges make a small contribution to the service that is heavily subsidised by the taxpayer.</p><p>The Government has received £11,298,200 in charges, from the Child Maintenance Service between June 2014 when charging was introduced and March 2016 which is the latest period covered in the DWP annual report and accounts.</p> more like this
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2016-11-04T14:16:55.833Zmore like thismore than 2016-11-04T14:16:55.833Z
star this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
654929
unstar this property registered interest true remove filter
star this property date less than 2016-12-08more like thismore than 2016-12-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Glasgow more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if he will publish the travel times to the nearest jobcentre from each of those eight jobcentres earmarked for closure in Glasgow; and if he will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 56768 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-12-13more like thismore than 2016-12-13
star this property answer text <p>The department has written to all Members of Parliament and Members of the Scottish Parliament who have a Jobcentre affected by these announcements in their constituency. These letters provide details of travel times to the nearest Jobcentres by car and public transport.</p><p> </p><p>For offices over three miles or 20 minutes away by public transport, we will carry out local consultation prior to implementing any changes to help inform decisions about additional provision, such as outreach services.</p><p> </p><p>The reimbursement of travel costs is available to claimants when they are required to attend the jobcentre for appointments other than mandatory fortnightly signing appointments.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-12-13T17:17:53.843Zmore like thismore than 2016-12-13T17:17:53.843Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
654930
unstar this property registered interest true remove filter
star this property date less than 2016-12-08more like thismore than 2016-12-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Glasgow more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if he will publish the equality impact assessment made on the proposals to close the Glasgow jobcentres that was announced on 7 December 2016; and if he will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 56767 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-12-13more like thismore than 2016-12-13
star this property answer text <p>We will be undertaking an equality analysis as part of the detailed planning for service reconfiguration. This will include feedback from public consultation in those locations where this applies. A decision regarding publication of the equality analysis will be made at that time.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-12-13T15:15:38.423Zmore like thismore than 2016-12-13T15:15:38.423Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
654931
unstar this property registered interest true remove filter
star this property date less than 2016-12-08more like thismore than 2016-12-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Closures more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what criteria his Department uses to determine whether a jobcentre earmarked for closure should go out to public consultation; and if he will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 56766 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-12-13more like thismore than 2016-12-13
star this property answer text <p>There is no statutory requirement for consultation on Jobcentre closures. We have agreed, however, that where the distance from the current location to the proposed alternative Jobcentre is over three miles or 20 minutes away by public transport, we will undertake public consultation to inform our final decisions on closure and alternative service delivery options.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-12-13T15:11:48.583Zmore like thismore than 2016-12-13T15:11:48.583Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
654933
unstar this property registered interest true remove filter
star this property date less than 2016-12-08more like thismore than 2016-12-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentres: Glasgow more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many of the eight Glasgow jobcentres earmarked for closure will be subject to public consultation; and if he will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 56765 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2016-12-13more like thismore than 2016-12-13
star this property answer text <p>There are three Jobcentres that are subject to public consultation.</p> more like this
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2016-12-13T16:56:44.993Zmore like thismore than 2016-12-13T16:56:44.993Z
star this property answering member
3969
star this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this