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<p>UK Visa and Citizenship Application Service Centres are run by Sopra Steria Ltd
(SSL) on behalf of UK Visas & Immigration (UKVI). The new service offered by SSL
provides a modernised, digital and more secure process for customers to submit key
evidence and personal information.</p><p>UKVCAS also provides an opportunity for migrants
living and working in the UK to opt for priority services to speed up their application
decision and purchase additional, optional services from SSL to enhance the overall
experience. UKVI regularly monitor SSL performance through Key Performance Indicators
(KPIs) within the contract. Currently SSL are experiencing some demand issues, but
I can reassure you that SSL continue to assess customer demand, working closely with
UKVI.</p><p>As a result SSL have recently opened three additional service points in
Sheffield, Leeds and Manchester to meet the demand in the surrounding areas. In addition,
to increasing the number of service points, SSL are working with the existing network
of UKVCAS centres to increase the number of appointments offered to customers to increase
overall capacity.</p>
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