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1126593

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243315, how many universal credit claimants in the central London broad rental market area are in receipt of the shared accommodation rate of the housing element of that benefit.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254093
	answer	answer is ministerial correction date of answer 22/05/2019 answer text <p>This information is not readily available and could only be provided at disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 22/05/2019 12:35:53 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1126601

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254099
	answer	answer is ministerial correction date of answer 22/05/2019 answer text <p>The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.</p> answering member constituency Colchester answering member printed Will Quince question first answered 22/05/2019 16:04:17 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1147487

	registered interest
	date	01/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will set out the performance targets for the determination of complaints to the Independent Case Examiner’s Office in 2019-20.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	292819
	answer	answer is ministerial correction date of answer 07/10/2019 answer text <p>When the Independent Case Examiner’s Office accepts a complaint for examination; they will initially try to resolve it in discussion with the complainant and the relevant business area. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order. Following an examination of the evidence, it may be possible to settle the complaint, if agreement can be reached on actions that satisfy the complainant. If the complaint can’t be settled, the Independent Case Examiner will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>The Independent Case Examiner’s service standards for 2019-20 for the determination of complaints are as follows:</p><p> </p><ul><li>To resolve complaints within 8 weeks of accepting them for examination</li><li>To settle complaints within 15 weeks of the start of the investigation.</li><li>To complete investigation reports within 20 weeks of the start of the investigation.</li></ul> answering member constituency Eastleigh answering member printed Mims Davies question first answered 07/10/2019 17:07:08 answering member 4513 label Biography information for Mims Davies
	tabling member	199 label Biography information for Ms Karen Buck

1147488

	registered interest
	date	01/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what Independent Case Examiner’s Office budget is for 2019-20.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	292820
	answer	answer is ministerial correction date of answer 07/10/2019 answer text <p>The Independent Case Examiner’s Office’s budget for 2019-20 is £3,525,303.</p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 07/10/2019 17:03:39 answering member 4513 label Biography information for Mims Davies
	tabling member	199 label Biography information for Ms Karen Buck

1178335

	registered interest
	date	13/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Disqualification
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many universal credit claims were closed in 2019 as a result of a claimant failing to accept their claimant commitment when they have (a) no work-related requirements, (b) work preparation requirements only and (c) work-focused interview requirements.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	1855
	answer	answer is ministerial correction date of answer 24/02/2020 answer text <p>The information requested is not held.</p><p> </p><p>It is not possible to provide a conditionality group breakdown for claims which were closed before first payment of Universal Credit. This is because a conditionality group is not determined for all claimants until the end of the first assessment period is reached.</p> answering member constituency Colchester answering member printed Will Quince question first answered 24/02/2020 11:44:31 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1178336

	registered interest
	date	13/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Disqualification
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many universal credit claimants whose claims were closed during 2019 because of a claimant failing to accept their claimant commitment have subsequently successfully challenged the claimant commitment and that case closure.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	1856
	answer	answer is ministerial correction date of answer 24/02/2020 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 24/02/2020 11:49:53 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1236678

	registered interest
	date	22/09/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the Information Commissioner’s letter to her Department of 10 April 2019 which stated that explicit consent for universal credit was unduly restrictive, if she will make it her policy to (a) remove the requirement for explicit consent for universal credit and (b) enable representatives to speak on a client's behalf.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	93509
	answer	answer is ministerial correction date of answer 25/09/2020 answer text <p>The Universal Credit (UC) system is structured around an online personal account which contains all the information relevant to the claim. This includes claimants’ bank account details, savings, capital, medical history, family relationships and address information, which means that we have a responsibility to ensure that a high level of security and protection is in place, and that we take all reasonable steps to protect our claimants and their data which includes ensuring that consent is explicitly given to share it.</p><p> </p><p>As the amount of personal data available on UC is far greater than in the legacy benefit systems, any data breach has far reaching consequences for claimants, and so we need to balance consent against this risk. Therefore, a policy of explicit consent exists to help reduce the risk of fraud by ensuring that claimants’ data is kept safe from unscrupulous organisations and individuals. The emphasis here is not to hinder people receiving support to help them make and manage their claim, but to make sure we protect claimants’ personal data and other information.</p><p> </p><p>Where explicit consent is needed it can be quickly given in different ways; over the phone or via the online journal, at any time during a UC claim. This is a far simpler and more straightforward process than in the legacy benefit systems. Once consent is given, we will work with claimants’ representatives.</p><p> </p><p>Following the Social Security Advisory Committee’s report into consent in UC on</p><p>8 September 2020, the Department continues to consider how best to safeguard personal data moving forward, whilst allowing those claimants needing support from representatives to do so in a safe and secure manner.</p><p> </p><p> </p><p> </p><p> </p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 25/09/2020 13:56:17 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1236679

	registered interest
	date	22/09/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the Information Commissioner's Office's recommendation of 10 April 2019, RFA0715409, if she will publish, alongside her Department's published policy on universal credit, a ready-to-use template form for explicit consent for universal credit for a representative to act on behalf of an individual client.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	93510
	answer	answer is ministerial correction date of answer 25/09/2020 answer text <p>The Universal Credit (UC) system is structured around an online personal account which contains all the information relevant to the claim. This includes claimants’ bank account details, savings, capital, medical history, family relationships and address information, which means that we have a responsibility to ensure that a high level of security and protection is in place, and that we take all reasonable steps to protect our claimants and their data which includes ensuring that consent is explicitly given to share it.</p><p> </p><p>As the amount of personal data available on UC is far greater than in the legacy benefit systems, any data breach has far reaching consequences for claimants, and so we need to balance consent against this risk. Therefore, a policy of explicit consent exists to help reduce the risk of fraud by ensuring that claimants’ data is kept safe from unscrupulous organisations and individuals. The emphasis here is not to hinder people receiving support to help them make and manage their claim, but to make sure we protect claimants’ personal data and other information.</p><p> </p><p>Where explicit consent is needed it can be quickly given in different ways; over the phone or via the online journal, at any time during a UC claim. This is a far simpler and more straightforward process than in the legacy benefit systems. Once consent is given, we will work with claimants’ representatives.</p><p> </p><p>Following the Social Security Advisory Committee’s report into consent in UC on 8 September 2020, the Department continues to consider how best to safeguard personal data moving forward, whilst allowing those claimants needing support from representatives to do so in a safe and secure manner.</p> answering member constituency Colchester answering member printed Will Quince question first answered 25/09/2020 14:05:13 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1239010

	registered interest
	date	29/09/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the Information Commissioner’s decision requiring the publication of the 2017 Universal Credit Programme Board papers, if she will place in the Library copies of the Universal Credit Programme Board papers for (a) 2018 and (b) 2019.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	96761
	answer	answer is ministerial correction date of answer 05/10/2020 answer text <p>In line with the Universal Credit Programme Board publication strategy deposited in the House of Commons library on 1 November 2018 (<a href="http://data.parliament.uk/DepositedPapers/Files/DEP2018-1083/Letter_-__Future_Publication.pdf" target="_blank">http://data.parliament.uk/DepositedPapers/Files/DEP2018-1083/Letter_-__Future_Publication.pdf</a>), Universal Credit Programme Board papers are deposited in the House of Commons library after two years, twice yearly and in 6 monthly batches.</p><p> </p><p>The next batch of papers will be deposited in October 2020 and will cover the period March 2018 – September 2018. The following scheduled deposit will be in April 2021 and will cover the period October 2018 – March 2019</p> answering member constituency Colchester answering member printed Will Quince question first answered 05/10/2020 14:58:10 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1239011

	registered interest
	date	29/09/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what analysis she has undertaken on the effectiveness of the new functionality outlined in the Universal Credit Programme Board minutes from the meeting held on 18 May 2017, that focused on early identification of universal credit claimants who may have complex needs.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	96762
	answer	answer is ministerial correction date of answer 05/10/2020 answer text <p>The application process for Universal Credit is designed to be as quick and easy as possible so that that claimants receive money at the earliest opportunity. It is a predominantly digital service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support. But the Department recognises and continuously evaluates the need to support vulnerable claimants. The Universal Credit system provides for complex needs to be recorded in a way which supports staff working on that claim to the particular circumstances of the individual.</p><p> </p><p>The Department offers comprehensive support for claimants to use our digital service, but for those unable to make or maintain their claim online, telephone support is available. In these instances, information normally available through a claimant’s online account will be communicated through the most suitable alternative format.</p><p> </p><p>Work Coaches receive training to support claimants with complex needs, including those with special needs or disabilities, and have access to guidance and locally-tailored specialist support for those whom they are helping move into, or stay in work.</p><p> </p><p>In addition, the Department funds Citizens Advice and Citizens Advice Scotland to deliver ‘Help to Claim’ which provides tailored, practical support to claimants making a Universal Credit claim and is available across Great Britain. Claimants can access this support through self-referral, or may be directed towards or referred to the service by DWP or other support agencies.</p><p> </p><p>We work closely with a range of partner organisations to ensure ‘wrap around support’ for people on Universal Credit. Some have ‘trusted partner’ status, for example social landlords, and others are learning and support organisations that provide products and services for people on Universal Credit.</p><p><strong> </strong></p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 96764 question first answered 05/10/2020 14:53:53 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck