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1123711
star this property registered interest false more like this
star this property date less than 2019-04-29more like thisremove minimum value filter
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243355 on Pension Credit, how many times was the online pension credit toolkit accessed in each year for which data is available. more like this
star this property tabling member constituency Vale of Clwyd more like this
star this property tabling member printed
Chris Ruane more like this
star this property uin 248594 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-02more like thismore than 2019-05-02
unstar this property answer text <p>The Pension Credit toolkit is an on-line tool aimed at agencies and welfare rights organisations to help them encourage Pension Credit take-up. It can be found at: <a href="https://www.gov.uk/government/publications/pension-credit-toolkit" target="_blank">https://www.gov.uk/government/publications/pension-credit-toolkit</a></p><p> </p><p>The toolkit contains resources for anyone working with pensioners and includes guides to Pension Credit. It also contains publicity material and guidance designed to help older people understand how they could get Pension Credit and help organisations support someone applying for Pension Credit as well as ideas for encouraging take-up. The toolkit also provides links to information about disability and carers benefits.</p><p> </p><p>The Information available on the number of times the Pension Credit toolkit was accessed is in the table below. This includes data on the number of viewings of the Pension Credit overview page on <a href="http://www.gov.uk" target="_blank">www.gov.uk</a> which is considered the most likely initial starting point for the public obtaining on line information about Pension Credit.</p><p> </p><p> </p><table><tbody><tr><td><p> </p></td><td colspan="6"><p><strong>Page views</strong></p></td></tr><tr><td><p><strong>Page</strong></p></td><td><p><strong>2019 to 25 April</strong></p></td><td><p><strong>2018</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2016</strong></p></td><td><p><strong>2015</strong></p></td><td><p><strong>2014</strong></p></td></tr><tr><td><p>Pension Credit toolkit: landing page</p></td><td><p>1,466</p></td><td><p>2,078</p></td><td><p>3,399</p></td><td><p>4,133</p></td><td><p>4,527</p></td><td><p>12,909</p></td></tr><tr><td><p>Pension Credit toolkit: advice and guidance for stakeholders</p></td><td><p>5,791</p></td><td><p>9,884</p></td><td><p>18,336</p></td><td><p>21,363</p></td><td><p>27,644</p></td><td><p>10,755</p></td></tr><tr><td><p>Pension Credit guidance for customers overview page</p></td><td><p>406,024</p></td><td><p>1,134,852</p></td><td><p>1,307,562</p></td><td><p>1,412,375</p></td><td><p>1,318,770</p></td><td><p>1,306,531</p></td></tr></tbody></table><p><strong> </strong></p><p><strong>Notes:</strong></p><p>1. Data is for calendar years</p><p>2. Data refers to the following webpages</p><p> </p><ul><li>toolkit landing page<br><a href="https://www.gov.uk/government/publications/pension-credit-toolkit" target="_blank">https://www.gov.uk/government/publications/pension-credit-toolkit</a></li><li>advice and guidance for stakeholders<br><a href="https://www.gov.uk/government/publications/pension-credit-toolkit/pension-credit-toolkit-advice-and-guidance-for-stakeholders" target="_blank">https://www.gov.uk/government/publications/pension-credit-toolkit/pension-credit-toolkit-advice-and-guidance-for-stakeholders</a></li><li>first page of the main Pension Credit guide for claimants <br><a href="https://www.gov.uk/pension-credit" target="_blank">https://www.gov.uk/pension-credit</a></li></ul><p>3. Data shows the number of times these webpages were accessed.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-05-02T15:10:40.667Zmore like thismore than 2019-05-02T15:10:40.667Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
534
unstar this property label Biography information for Chris Ruane more like this
1123712
star this property registered interest false more like this
star this property date less than 2019-04-29more like thisremove minimum value filter
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243355 on Pension Credit, for what reason information on Departmental budgets for promoting pension credit take-up rates are unavailable; and if she will make a statement. more like this
star this property tabling member constituency Vale of Clwyd more like this
star this property tabling member printed
Chris Ruane more like this
star this property uin 248595 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-09more like thismore than 2019-05-09
unstar this property answer text <p>The DWP uses a wide variety of different channels and partners to communicate information about Pension Credit and other welfare entitlements to potential and existing customers. Specific information on how much is spent on increasing take-up rates for Pension Credit is not available. I also refer the Hon. Member to the answer I gave on 29 April 2019 to Question UIN 246944.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-05-09T15:36:37.113Zmore like thismore than 2019-05-09T15:36:37.113Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
534
unstar this property label Biography information for Chris Ruane more like this
1124612
star this property registered interest false more like this
star this property date less than 2019-05-02more like thismore than 2019-05-02
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 30 April 2018 to Question 247596, what assessment he has made of the factors influencing the decline in views of the Pension Credit toolkit: landing page from 2014 to 2018. more like this
star this property tabling member constituency Vale of Clwyd more like this
star this property tabling member printed
Chris Ruane more like this
star this property uin 250446 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-09more like thismore than 2019-05-09
unstar this property answer text <p>The Pension Credit toolkit is an on-line tool aimed at agencies and welfare rights organisations to help them encourage Pension Credit take-up. The toolkit landing page can be found at:</p><p><a href="https://www.gov.uk/government/publications/pension-credit-toolkit" target="_blank">https://www.gov.uk/government/publications/pension-credit-toolkit</a></p><p> </p><p>The advice and guidance for stakeholders toolkit page can be found at:</p><p><a href="https://www.gov.uk/government/publications/pension-credit-toolkit/pension-credit-toolkit-advice-and-guidance-for-stakeholders" target="_blank">https://www.gov.uk/government/publications/pension-credit-toolkit/pension-credit-toolkit-advice-and-guidance-for-stakeholders</a></p><p /><p>An assessment of the viewings of these web pages has not been undertaken.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-05-09T15:11:07.19Zmore like thismore than 2019-05-09T15:11:07.19Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
534
unstar this property label Biography information for Chris Ruane more like this
1127684
star this property registered interest false more like this
star this property date less than 2019-05-20more like thismore than 2019-05-20
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department is taking to raise awareness of the changes to pension credit. more like this
star this property tabling member constituency Ogmore more like this
star this property tabling member printed
Chris Elmore more like this
star this property uin 256424 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-29more like thismore than 2019-05-29
unstar this property answer text <p>The change to the Pension Credit rules was legislated for in the Welfare Reform Act 2012. The Government announced on 14 January that the mixed age couple policy change will come into force on 15 May. Following that announcement, we have implemented comprehensive plans to raise awareness of the change among people who may be affected.</p><p> </p><p>The Department has written directly to mixed age couples who are already in receipt of Pension Credit or Housing Benefit for pensioners to ensure they know about the change and how they could be affected if their circumstances change on or after 15 May. Importantly, the letters explained that the change will not apply to mixed age couples already claiming Pension Credit and/or Housing Benefit for pensioners at the point of change for as long as they remain entitled to either benefit.</p><p> </p><p>This was in addition to providing information on GOV.UK and through existing departmental channels. The Department’s staff in Pension Centres and Jobcentres including visiting officers are able to provide information about the change, as are staff in Local Authorities who administer Housing Benefit. The Department has also worked with relevant organisations such as Age UK and Citizens Advice, including providing them with a fact sheet to ensure that accurate information is available in the places where people are most likely to seek it.</p><p> </p><p>Anyone who would be eligible for the pension age benefits under the previous rules but have not claimed before 15 May will have up to 13 August to make a backdated claim to 14 May and we encourage them to do so.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-05-29T12:20:41.597Zmore like thismore than 2019-05-29T12:20:41.597Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4572
unstar this property label Biography information for Chris Elmore more like this
1131090
star this property registered interest false more like this
star this property date less than 2019-06-10more like thismore than 2019-06-10
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps her Department is taking to promote the uptake of Pension Credits; and if she will make a statement. more like this
star this property tabling member constituency Glasgow South West more like this
star this property tabling member printed
Chris Stephens more like this
star this property uin 262460 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-13more like thismore than 2019-06-13
unstar this property answer text <p>The Government is committed to ensuring that older people receive the support they are entitled to and the DWP targets activity on engaging with people who may be eligible to benefits at pivotal stages, such as when they claim State Pension or report a change in their circumstances. The DWP uses a wide range of channels to communicate information about benefits to potential customers; including information on <a href="https://gov.uk/" target="_blank">https://gov.uk/</a>, in leaflets and by telephone. DWP staff in Pension Centres and Jobcentres including visiting officers are able to provide help and advice about entitlement to benefits, as are staff in Local Authorities who administer Housing Benefit.</p><p> </p><p>Potential customers can use the Pension Credit <a href="https://www.gov.uk/pension-credit-calculator" target="_blank">https://www.gov.uk/pension-credit-calculator</a> to check if they are likely to be eligible and get an estimate of what they may receive. People wishing to claim Pension Credit can do so by calling 0800 99 1234.</p><p>.</p><p>One of the best ways to reach eligible customers is through trusted stakeholder working in the community and we have developed the Pension Credit toolkit, as an on-line tool for agencies and welfare rights organisations to use in order to encourage Pension Credit take-up. It can be found at: <a href="https://www.gov.uk/government/publications/pension-credit-toolkit" target="_blank">https://www.gov.uk/government/publications/pension-credit-toolkit</a></p><p> </p><p>The toolkit contains resources for anyone working with pensioners and includes guides to Pension Credit. It also contains publicity material and guidance designed to help older people understand how they could get Pension Credit and help organisations support someone applying for Pension Credit as well as ideas for encouraging take-up. The toolkit also provides links to information about disability and carers benefits.</p><p> </p><p>Most recently we have provided to relevant stakeholders a fact sheet about Pension Credit and the changes introduced on 15 May for mixed age couples to ensure that accurate information is available in the places where people are most likely to seek information.</p>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-06-13T10:41:36.697Zmore like thismore than 2019-06-13T10:41:36.697Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4463
unstar this property label Biography information for Chris Stephens more like this
1129656
star this property registered interest false more like this
star this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many applications by mixed-age couples for Pension Credit have been rejected since 15 May 2019. more like this
star this property tabling member constituency Alyn and Deeside more like this
star this property tabling member printed
Mark Tami more like this
star this property uin 259897 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-17more like thismore than 2019-06-17
unstar this property answer text <p>From 15 May 2019 both members of a couple need to have reached State Pension age in order to be eligible for Pension Credit. However, mixed age couples who would be eligible for Pension Credit under the previous rules have up to 13 August to make a backdated claim. Couples not eligible for Pension Credit are advised that they may be eligible for Universal Credit and signposted accordingly.</p><p> </p><p>The specific Information regarding the number of unsuccessful claims to Pension Credit by mixed age couples since 15 May is not available.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-06-17T15:48:14.107Zmore like thismore than 2019-06-17T15:48:14.107Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1383
unstar this property label Biography information for Mark Tami more like this
1129657
star this property registered interest false more like this
star this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many people who are part of a mixed-age couple have been advised by CAPITA call centre staff not to make a claim for Pension Credit. more like this
star this property tabling member constituency Alyn and Deeside more like this
star this property tabling member printed
Mark Tami more like this
star this property uin 259898 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-17more like thismore than 2019-06-17
unstar this property answer text <p>G4S now provide the initial call service facility for Pension Credit. The contract with CAPITA ended in September 2018.</p><p><strong> </strong></p><p>Mixed age couples not eligible for Pension Credit are advised by call centre staff that they may be eligible for Universal Credit and signposted accordingly.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-06-17T15:59:53.063Zmore like thismore than 2019-06-17T15:59:53.063Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1383
unstar this property label Biography information for Mark Tami more like this
1129658
star this property registered interest false more like this
star this property date less than 2019-06-04more like thismore than 2019-06-04
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what training her Department has provided to (a) her Department's and (b) CAPITA call centre staff on the rules for backdating pension credit claims for mixed-age couples. more like this
star this property tabling member constituency Alyn and Deeside more like this
star this property tabling member printed
Mark Tami more like this
star this property uin 259899 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-17more like thismore than 2019-06-17
unstar this property answer text <p>G4S now provide the initial call service facility for Pension Credit. The contract with CAPITA ended in September 2018.</p><p><strong> </strong></p><p>The Department has provided a comprehensive package of training material regarding the mixed age couple policy change to Pension Credit claim processing agents and call centre staff, who provide the initial Pension Credit ‘triage’ function. The training material specifically includes guidance on handling backdated claims to Pension Credit for mixed age couples, including highlighting the deadline of 13 August to potential claimants for making a backdated claim.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-06-17T16:07:28.403Zmore like thismore than 2019-06-17T16:07:28.403Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
1383
unstar this property label Biography information for Mark Tami more like this
1131770
star this property registered interest false more like this
star this property date less than 2019-06-12more like thismore than 2019-06-12
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 June to Question 257471 on Department for Work and Pensions: Metro Newspaper, what assessment she has made of the potential merits of an advertorial campaign to (a) promote awareness of pension credit eligibility and (b) encourage the take-up of pension credit. more like this
star this property tabling member constituency Vale of Clwyd more like this
star this property tabling member printed
Chris Ruane more like this
star this property uin 263738 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-17more like thismore than 2019-06-17
unstar this property answer text <p>We already use a variety of different channels to communicate information about Pension Credit to potential customers including GOV.UK, the online Pension Credit calculator and the Pension Credit toolkit, which is an on-line tool for agencies and welfare rights organisations to use in order to encourage Pension Credit take-up.</p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-06-17T14:22:08.413Zmore like thismore than 2019-06-17T14:22:08.413Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
534
unstar this property label Biography information for Chris Ruane more like this
1132124
star this property registered interest false more like this
star this property date less than 2019-06-13more like thismore than 2019-06-13
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Pension Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of people aged over 75 in receipt of pension credit. more like this
star this property tabling member constituency Vale of Clwyd more like this
star this property tabling member printed
Chris Ruane more like this
star this property uin 264338 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-18more like thismore than 2019-06-18
unstar this property answer text <p>Latest published information shows that at end of November 2018, there were 943,954 Pension Credit claimants aged 75 and over</p><p /><p>Source: DWP Stat-Xplore</p><p> </p><p>This information is published and available at Stat-Xplore:</p><p> </p><p><a href="https://stat-xplore.dwp.gov.uk" target="_blank">https://stat-xplore.dwp.gov.uk</a></p><p> </p><p>Guidance for users is available at:</p><p> </p><p><a href="https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> more like this
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2019-06-18T15:15:23.97Zmore like thismore than 2019-06-18T15:15:23.97Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
534
unstar this property label Biography information for Chris Ruane more like this