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1125062

registered interest
date	07/05/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls made to the police on the non-emergency 101 number are terminated by the caller while they are waiting for a person to answer that call.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	251242
answer	answer is ministerial correction date of answer 13/05/2019 answer text <p>The Home Office does not hold information on total amount of charges for calls to 101.</p><p>The Home Office is reviewing charges for the 101 non-emergency telephone number.</p><p>While it may not be an option for everyone, the public can also report non-emergency crimes online via forces’ websites, free of charge. The Home Office is supporting the digital transformation of policing through programmes such as the Digital Policing Portfolio (DPP), led by the NPCC. Within the DPP, the Digital Public Contact programme aims to provide appropriate digital channels for the public to report and track crime online, facilitating greater public-police interaction in real time.</p><p>The Home Office does not hold data on calls to 101 terminated by the caller.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 251240 251241 question first answered 13/05/2019 16:33:02 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	478 label Biography information for Lord Field of Birkenhead

1141037

registered interest
date	22/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls to the 101 service were (a) answered in under 30 seconds, (b) answered between 30 to 60 seconds, (c) answered between 60 seconds and 120 seconds, (d) answered between 120 and 180 seconds, (e) answered between 180 and 300 seconds (f) answered between 300 and 600 seconds (g) answered after 600 seconds, (h) unanswered in each of the last three years for which information is available; and how many calls there were in total in each of those years.
tabling member constituency	Harborough
tabling member printed	Neil O'Brien
uin	280458
answer	answer is ministerial correction date of answer 25/07/2019 answer text <p>The Home Office does not collect data on the 101 service, this is an operational decision for individual forces.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 25/07/2019 09:23:01 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	4679 label Biography information for Neil O'Brien