Show Search Form

Search Results

human indexable	true false
published	true false
registered interest	true false
answer date	exactly: or between: and
date	exactly: or between: and
date tabled	exactly: or between: and
ddp created	exactly: or between: and
answering body
question status
answering dept id
answering dept short name
answering dept sort name
ddp modified
hansard heading
house id
identifier
legislature
parliament number
question first answered
question text
session
session number
tabling member constituency
tabling member printed
title
type
uin
version
written parliamentary question type
answer	answer text
creator	label
publisher
tabling member	label

Search

1088520

	human indexable
	published
	registered interest
	answer date	15/03/2019
	date	13/03/2019
	date tabled	13/03/2019
	ddp created	13/03/2019 22:06:44
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	13/03/2019 22:23:04 19/03/2019 12:16:02
	hansard heading	Access to Work Programme
	house id	1
	identifier	231984
	legislature	25259
	parliament number	57
	question first answered	19/03/2019 11:44:20
	question text	To ask the Secretary of State for Work and Pensions, what deadline is to implement the new online system to submit Access to Work signed claim forms with invoices.
	session	2017/19
	session number	1
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	title	House of Commons Tabled Parliamentary Question 2017/19 231984
	type	WrittenParliamentaryQuestion
	uin	231984
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>Access to Work is in the process of transforming its digital processes, from application through to payment. We do not yet have a timetable for completion of this work. We are currently evaluating a range of digital options for Access to Work claim form and receipt/invoice submissions and we will be able to develop delivery timetables for that aspect of the transformation once this analysis has been completed.</p>
	creator	3968 label Biography information for Stephen Lloyd
	publisher	25259
	tabling member	3968 label Biography information for Stephen Lloyd

1091377

	human indexable
	published
	registered interest
	answer date	21/03/2019
	date	19/03/2019
	date tabled	19/03/2019
	ddp created	19/03/2019 19:53:35
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	20/03/2019 15:26:33 26/03/2019 17:33:37
	hansard heading	Universal Credit: Telephone Services
	house id	1
	identifier	234184
	legislature	25259
	parliament number	57
	question first answered	26/03/2019 16:56:03
	question text	To ask the Secretary of State for Work and Pensions, what the average duration of a phone call to the universal credit helpline was in (a) each of the last three months and (b) 2018.
	session	2017/19
	session number	1
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	title	House of Commons Tabled Parliamentary Question 2017/19 234184
	type	WrittenParliamentaryQuestion
	uin	234184
	version	2
	written parliamentary question type	Ordinary
	answer	answer answer text <p>Universal Credit is a 24 hour, seven day a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Call Time (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>6.15</p></td></tr><tr><td><p>January 2019</p></td><td><p>6.01</p></td></tr><tr><td><p>February 2019</p></td><td><p>6.01</p></td></tr></tbody></table><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in 2018 was 6 minutes 16 seconds</p><p> </p><p>The Average Call Time (ACT) measure is the average time between a customer being connected to an agent and the call ending.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p>
	creator	3968 label Biography information for Stephen Lloyd
	publisher	25259
	tabling member	3968 label Biography information for Stephen Lloyd

1091379

	human indexable
	published
	registered interest
	answer date	21/03/2019
	date	19/03/2019
	date tabled	19/03/2019
	ddp created	19/03/2019 19:53:40
	answering body	Department for Work and Pensions
	question status	Tabled
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	ddp modified	19/03/2019 20:01:12 27/03/2019 16:50:42
	hansard heading	Universal Credit: Telephone Services
	house id	1
	identifier	234185
	legislature	25259
	parliament number	57
	question first answered	27/03/2019 16:15:47
	question text	To ask the Secretary of State for Work and Pensions, what the average wait time for a phone call to be answered was to the universal credit helpline in (a) each of the last three months and (b) 2018.
	session	2017/19
	session number	1
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	title	House of Commons Tabled Parliamentary Question 2017/19 234185
	type	WrittenParliamentaryQuestion
	uin	234185
	version	1
	written parliamentary question type	Ordinary
	answer	answer answer text <p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Speed of Answer (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>4.52</p></td></tr><tr><td><p>January 2019</p></td><td><p>4.53</p></td></tr><tr><td><p>February 2019</p></td><td><p>4.16</p></td></tr></tbody></table><p> </p><p>The average waiting times for a person calling the Universal Credit Full Service helpline in 2018 was 5 minutes 52 seconds</p><p> </p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>For calls connected to the owning Case Manager or team, the Average Speed of Answer was 1 minute 10 seconds in February 2019.</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p>
	creator	3968 label Biography information for Stephen Lloyd
	publisher	25259
	tabling member	3968 label Biography information for Stephen Lloyd