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1038473

	registered interest
	date	09/01/2019
	answering body	House of Commons Commission
	answering dept id	18
	answering dept short name	House of Commons Commission
	answering dept sort name	House of Commons Commission
	hansard heading	House of Commons Annunciator System
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, when the display and software for the House of Commons Annunciator was last updated; and what plans the Commission has to modernise that software.
	tabling member constituency	East Yorkshire
	tabling member printed	Sir Greg Knight
	uin	206749
	answer	answer is ministerial correction date of answer 17/01/2019 answer text <p>The annunciator system was replaced with a new system on 14 December 2018. This replacement implemented a new Annunciator graphics system that includes but was not limited to the following features:</p><ul><li>resilient hardware platform</li><li>software and hardware solution to generate high-definition Commons and Lords graphics</li><li>software application to support the creation of graphics templates</li><li>software application to maintain a local cache of selected data obtained from the Members’ Names Data Platform for inclusion in the graphics service</li><li>software application to support the provision of a live graphics service</li><li>separate systems for the Commons, Lords and Security teams that are connected using a video signal flow</li><li>software solution with the capability to support the development of additional functionality<p><p></li></ul><p /> <p>The Parliamentary Digital Service has some funding in the Digital Portfolio in the next financial year to extend the annunciator service based on the new software platform. This funding will be informed by some user research amongst Members to confirm what features would be of most benefit.</p><p /> answering member constituency Carshalton and Wallington answering member printed Tom Brake question first answered 17/01/2019 19:58:21 answering member 151 label Biography information for Tom Brake previous answer version 95813 answering member constituency Carshalton and Wallington answering member printed Tom Brake answering member 151 label Biography information for Tom Brake
	tabling member	1200 label Biography information for Sir Greg Knight

1038459

	registered interest
	date	09/01/2019
	answering body	House of Commons Commission
	answering dept id	18
	answering dept short name	House of Commons Commission
	answering dept sort name	House of Commons Commission
	hansard heading	House of Commons Annunciator System: Mobile Phones
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what plans he has to make the information displayed on the House of Commons Annunciator available to hon. Members and their staff via a smartphone app.
	tabling member constituency	East Yorkshire
	tabling member printed	Sir Greg Knight
	uin	206748
	answer	answer is ministerial correction date of answer 17/01/2019 answer text <p>The annunciator system was replaced with a new system on 14 December 2018. The replacement provides an improved platform from which to implement further service enhancements. In parallel in 2018 we prototyped some tools to explore how we might provide the annunciator plus additional extended information in a mobile app. A key learning was that to provide Members with a smartphone app with the timeliness and accuracy of the annunciator service required further feasibility work. Funding for this feasibility work is available in the new financial year and also for some user research with Members to confirm what other new features related to the Annunciator would be of most benefit. No explicit timing for this work has yet been defined but it is hoped to have completed the feasibility review by the autumn.</p> answering member constituency Carshalton and Wallington answering member printed Tom Brake question first answered 17/01/2019 19:50:30 answering member 151 label Biography information for Tom Brake previous answer version 95812 answering member constituency Carshalton and Wallington answering member printed Tom Brake answering member 151 label Biography information for Tom Brake
	tabling member	1200 label Biography information for Sir Greg Knight

1038476

	registered interest
	date	09/01/2019
	answering body	House of Commons Commission
	answering dept id	18
	answering dept short name	House of Commons Commission
	answering dept sort name	House of Commons Commission
	hansard heading	House of Commons Annunciator System
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what plans he has to improve information displayed on the House of Commons Annunciator system such as expected debate scheduling times.
	tabling member constituency	East Yorkshire
	tabling member printed	Sir Greg Knight
	uin	206751
	answer	answer is ministerial correction date of answer 31/01/2019 answer text <p>There are currently no plans to add to the existing information currently displayed on the House of Commons Annunciator system whose capacity to carry more information is limited.</p> answering member constituency Carshalton and Wallington answering member printed Tom Brake question first answered 31/01/2019 11:28:56 answering member 151 label Biography information for Tom Brake previous answer version 95814 answering member constituency Carshalton and Wallington answering member printed Tom Brake answering member 151 label Biography information for Tom Brake
	tabling member	1200 label Biography information for Sir Greg Knight

1041331

	registered interest
	date	14/01/2019
	answering body	House of Commons Commission
	answering dept id	18
	answering dept short name	House of Commons Commission
	answering dept sort name	House of Commons Commission
	hansard heading	Members: Official Hospitality
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, how much money is now owed by (a) hon. Members and (b) former hon Members for unpaid catering and hospitality bills at the House of Commons (i) in total, and (ii) as a proportion of the turnover of catering and hospitality in the House of Commons; and what steps the Commission is taking to ensure the collection of those debts.
	tabling member constituency	Stroud
	tabling member printed	Dr David Drew
	uin	208188
	answer	answer is ministerial correction date of answer 30/01/2019 answer text <p>The House of Commons has a debt management process regarding the recovery of monies owed by all parties. In relation to Members’ catering accounts, all sums due are expected to be settled within six weeks. Statements are sent out monthly and undisputed amounts owed are charged ten days later to the Members nominated card. Any amounts outstanding after the settlement date are followed up by emails, letters and telephone calls.</p><p>As shown in table 1, a total sum of £440 currently outstanding against catering and banqueting accounts is related to Member expenditure. There are no amounts outstanding in relation to former Members.</p><table><tbody><tr><td><p> </p></td><td colspan="2"><p><strong>Amount outstanding relating to Members</strong></p></td><td colspan="2"><p><strong>Amount outstanding relating to former Members</strong></p></td><td><p><strong>FY 2018/19 Budget</strong></p></td></tr><tr><td><p> </p></td><td><p><strong>£</strong></p></td><td><p><strong>% of budget</strong></p></td><td><p><strong>£</strong></p></td><td><p><strong>% of budget</strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p>Banqueting</p></td><td><p>-</p></td><td><p>0%</p></td><td><p>-</p></td><td><p>0%</p></td><td><p>£6,502,522</p></td></tr><tr><td><p>Catering</p></td><td><p>£440</p></td><td><p>0.009%</p></td><td><p>-</p></td><td><p>0%</p></td><td><p>£4,668,756</p></td></tr><tr><td><p>Total</p></td><td><p>£440</p></td><td><p>0.004%</p></td><td><p>-</p></td><td><p>0%</p></td><td><p>£11,171,278</p></td></tr></tbody></table><p><br>Table 2 sets out the outstanding amounts owed to the House, broken into Member and non-member categories, where non-members consist of trade and internal customers.<strong> </strong></p><table><tbody><tr><td><p> </p></td><td colspan="2"><p><strong>Outstanding – Trade and internal customers</strong></p></td><td colspan="2"><p><strong>Outstanding - Members</strong></p></td><td><p><strong>FY 2018/19 Budget</strong></p></td></tr><tr><td><p> </p></td><td><p><strong>£</strong></p></td><td><p><strong>% of budget</strong></p></td><td><p><strong>£</strong></p></td><td><p><strong>% of budget</strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p>Banqueting</p></td><td><p>£278,815</p></td><td><p>4.29%</p></td><td><p>-</p></td><td><p>0%</p></td><td><p>£6,502,522</p></td></tr><tr><td><p>Catering</p></td><td><p>£7,233</p></td><td><p>0.15%</p></td><td><p>£440</p></td><td><p>0.009%</p></td><td><p>£4,668,756</p></td></tr><tr><td><p>Total</p></td><td><p>£286,048</p></td><td><p>2.56%</p></td><td><p>£440</p></td><td><p>0.004%</p></td><td><p>£11,171,278</p></td></tr></tbody></table><p> </p> answering member constituency Carshalton and Wallington answering member printed Tom Brake question first answered 30/01/2019 11:23:19 answering member 151 label Biography information for Tom Brake previous answer version 96135 answering member constituency Carshalton and Wallington answering member printed Tom Brake answering member 151 label Biography information for Tom Brake
	tabling member	252 label Biography information for Dr David Drew

1038958

	registered interest
	date	10/01/2019
	answering body	House of Commons Commission
	answering dept id	18
	answering dept short name	House of Commons Commission
	answering dept sort name	House of Commons Commission
	hansard heading	Parliamentary Estate: Security
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what recent assessment the Commission has made of the efficiency of call-handling procedures in the House of Commons Pass Office.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	207164
	answer	answer is ministerial correction date of answer 17/01/2019 answer text <p>The Pass Office recently introduced a Netcall telephone management system in order to monitor calls. In general, this shows that the Pass Office is receiving an increased volume of calls. This reflects a 17% increase in the number of pass applications, from 10,849 in 2017 to 12,940 in 2018. In particular, the Pass Office experienced a large increase in calls following the Christmas break. This coincided with a period when the Pass Office was suffering from staff shortages. While this is now being addressed, it has meant that the office currently has fewer people dedicated to responding to calls, as the back-office team also perform duties such as processing security clearance applications.</p><p>The Pass Office is keen to ensure good customer service. As calls to the Pass Office are often to check on the status of applications, callers are being advised to email the Pass Office with the relevant information. This is so that Pass Office staff can then respond more effectively and swiftly to these enquiries. The Pass Office encourages e-mail enquiries as the best way customers can get a quick update on the status of an application.</p> answering member constituency Carshalton and Wallington answering member printed Tom Brake question first answered 17/01/2019 20:05:34 answering member 151 label Biography information for Tom Brake
	tabling member	478 label Biography information for Lord Field of Birkenhead