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unstar this property registered interest false more like this
star this property date less than 2018-12-12more like thismore than 2018-12-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
unstar this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many complaints of maladministration from women born in the 1950s relating to the change in their state pension age submitted to her Department’s Independent Case Examiner have been (a) resolved, (b) rejected, (c) closed for other reasons. more like this
star this property tabling member constituency Ceredigion more like this
star this property tabling member printed
Ben Lake remove filter
star this property uin 201695 more like this
star this property answer
answer
unstar this property is ministerial correction true remove filter
star this property date of answer less than 2018-12-17more like thismore than 2018-12-17
star this property answer text <p>Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent.</p><p>The table below provides information on the method by which complaints submitted to the Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension age, were closed.</p><p><ins class="ministerial"></ins></p><p> </p><table><tbody><tr><td><p><ins class="ministerial">Reason for complaint closure</ins></p></td><td><p><ins class="ministerial">Number</ins> <ins class="ministerial"> </ins></p></td></tr><tr><td><p><ins class="ministerial">(a) Resolved (we have interpreted this as meaning closed following issue of an ICE investigation report)</ins></p></td><td><p><ins class="ministerial">192</ins></p></td></tr><tr><td><p><ins class="ministerial">(b) Rejected (the complaint failed to meet the ICE acceptance criteria)</ins></p></td><td><p><ins class="ministerial">1,598</ins></p></td></tr><tr><td><p><ins class="ministerial">(c) Paused for other reasons (includes withdrawn complaints and those closed following a High Court decision to grant permission for a Judicial Review of the Departments handling of the change to women’s State Pension age – it is not within the ICE remit to consider issues which are, or have been, subject to legal proceedings.)</ins></p></td><td><p><ins class="ministerial">2,506</ins></p></td></tr></tbody></table><p><ins class="ministerial"><strong> </strong></ins></p><p><ins class="ministerial">The Independent Case Examiner’s Office received the first complaints from women relating to changes in their state pension age in October 2016. The table below provides details of the numbers received in each of the past three reporting years.</ins></p><table><tbody><tr><td><p><ins class="ministerial">Year (April to March)</ins></p></td><td><p><ins class="ministerial">Number received</ins></p></td></tr><tr><td><p><ins class="ministerial">2016/2017</ins></p></td><td><p><ins class="ministerial">243</ins></p></td></tr><tr><td><p><ins class="ministerial">2017/2018</ins></p></td><td><p><ins class="ministerial">2981</ins></p></td></tr><tr><td><p><ins class="ministerial">2018/2019 (to 13 December 2018)</ins></p></td><td><p><ins class="ministerial">1072</ins></p></td></tr></tbody></table>
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-12-17T15:27:52.6Zmore like thismore than 2018-12-17T15:27:52.6Z
star this property question first ministerially corrected
less than 2018-12-18T17:16:19.993Zmore like thismore than 2018-12-18T17:16:19.993Z
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property previous answer version
92203
star this property answering member constituency Hexham more like this
star this property answering member printed Guy Opperman more like this
star this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4630
unstar this property label Biography information for Ben Lake more like this