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registered interest false remove filter
date remove maximum value filtermore like thismore than 2018-11-06
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions more like this
answering dept sort name Work and Pensions more like this
hansard heading Social Security Benefits: Disability more like this
house id 1 more like this
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what guidance is provided to Job Centre staff on the Equality Act 2010 duty to make reasonable adjustments to enable disabled people to progress their claims. more like this
tabling member constituency Ipswich more like this
tabling member printed
Sandy Martin more like this
uin 188915 remove filter
is ministerial correction false more like this
date of answer less than 2018-11-15more like thismore than 2018-11-15
answer text <p>Comprehensive guidance for Jobcentre staff about the Equality Act 2010 is included on the Department’s intranet site ‘Equality and You – a guide for employees’. This includes advice for staff on understanding what reasonable adjustments are and why the Department has a duty to provide them for claimants who are disabled.</p><p>Where our customers advise us that they need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. This means the Department communicates with customers in a variety of different formats such as Braille, audio, large print, through third party interpreters or by arranging for a member of staff to visit the customer in their home.</p><p>Service delivery teams within Jobcentres provide a professional and supportive environment for our customers, providing digital coaching, helping claimants set up their claims and also maintaining them.</p><p>Claimants who require additional support to complete a claim form have the option to book a one to one appointment with a member of the Service Delivery team to receive assistance. In addition telephony support is in place for those vulnerable claimants who cannot ‘self-serve’ online and where a claimant is unable to manage their own affairs, an appointee can act on their behalf, taking responsibility for making and maintaining any benefit claim.</p>
answering member constituency Truro and Falmouth more like this
answering member printed Sarah Newton more like this
question first answered
less than 2018-11-15T17:33:55.92Zmore like thismore than 2018-11-15T17:33:55.92Z
answering member
label Biography information for Sarah Newton more like this
tabling member
label Biography information for Sandy Martin more like this