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1002625

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has taken steps to ensure that benefits claimants in financial hardship can obtain letters which are required to progress their claims from their GP without having to pay for such letters; and if she will make a statement.
tabling member constituency	Ipswich
tabling member printed	Sandy Martin
uin	188914
answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>We advise claimants not to seek additional evidence in support of their claim which they may be charged for, such as from GPs. Where an assessment provider determines that additional medical evidence from a GP could prove helpful they will request that evidence from the GP directly.</p><p> </p><p>GPs are obliged through their contract with NHS England to provide the assessment provider with medical evidence for Employment and Support Allowance free-of-charge. For Personal Independence Payment, we pay GPs a standard fee (currently £33.50) for completing a General Practitioner Factual Report.</p><p> </p><p>In the Government’s response to the Work and Pensions Select Committee report on Personal Independence Payment and Employment and Support Allowance Assessments we set out our commitment to continue improving the customer experience for both, including opportunities for better data sharing.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 15/11/2018 17:41:14 answering member 4071 label Biography information for Sarah Newton
tabling member	4678 label Biography information for Sandy Martin

1002628

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Disability
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what guidance is provided to Job Centre staff on the Equality Act 2010 duty to make reasonable adjustments to enable disabled people to progress their claims.
tabling member constituency	Ipswich
tabling member printed	Sandy Martin
uin	188915
answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>Comprehensive guidance for Jobcentre staff about the Equality Act 2010 is included on the Department’s intranet site ‘Equality and You – a guide for employees’. This includes advice for staff on understanding what reasonable adjustments are and why the Department has a duty to provide them for claimants who are disabled.</p><p>Where our customers advise us that they need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. This means the Department communicates with customers in a variety of different formats such as Braille, audio, large print, through third party interpreters or by arranging for a member of staff to visit the customer in their home.</p><p>Service delivery teams within Jobcentres provide a professional and supportive environment for our customers, providing digital coaching, helping claimants set up their claims and also maintaining them.</p><p>Claimants who require additional support to complete a claim form have the option to book a one to one appointment with a member of the Service Delivery team to receive assistance. In addition telephony support is in place for those vulnerable claimants who cannot ‘self-serve’ online and where a claimant is unable to manage their own affairs, an appointee can act on their behalf, taking responsibility for making and maintaining any benefit claim.</p> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 15/11/2018 17:33:55 answering member 4071 label Biography information for Sarah Newton
tabling member	4678 label Biography information for Sandy Martin