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<p>Action Fraud provide online and telephone based services which enable the reporting
of both fraud and cyber dependent crime.</p><p>Between October 2017 and September
2018 the service received 505,497 calls.</p><p>Of these callers, 314,668 callers spoke
to a member of staff. The 190,829 callers that did not speak to a member of staff
will include callers that chose to use the online service or callers who waited but
did not receive an answer.</p><p>505,587 reports were made in this period, by phone
or online, of which 318,629 were classified as crimes as set out in the Home Office
Counting Rules. In the same period 57,181 crimes were disseminated for enforcement,
by the National Fraud Intelligence Bureau (NFIB), which analyses reports of crime
made via Action Fraud. The NFIB disseminated a further 20,075 reports in this period
either as intelligence or as a result of concern for the victim, this is in addition
to victim based referrals made by contact centre staff direct to their local police
force.</p><p>Force breakdown for outcomes are also available at this webpage <br><a
href="https://www.gov.uk/government/statistics/crime-outcomes-in-england-and-wales-2017-to-2018"
target="_blank">https://www.gov.uk/government/statistics/crime-outcomes-in-england-and-wales-2017-to-2018</a></p>
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