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1002140

	registered interest
	date	05/11/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what proportion of reports to Action Fraud are referred to a (a) local police force and (b) Regional Organised Crime Unit.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	188204
	answer	answer is ministerial correction date of answer 05/02/2019 answer text <p>In the period up to March 2018 Action Fraud recorded 277,561 crimes (Source: ONS – April 17 to March 18). The National Fraud Intelligence Bureau (NFIB), which analyses crimes recorded by Action Fraud, cannot directly task Regional Organised Crime Units.</p><p>In light of which crimes are allocated to forces as per the rules set out in the Home Office Counting Rules. In the same period (April 17 to March 18) the NFIB disseminated 53,574 crimes to Police forces (a), a further 120 crimes were sent direct to Regional Organised Crime Units as a result of the NFIB being aware of an ongoing investigation which was being undertaken by them.</p><p>A considerable number of the crimes will have been perpetrated by the same criminal group.</p> answering member constituency Wyre and Preston North answering member printed Mr Ben Wallace question first answered 05/02/2019 16:25:36 answering member 1539 label Biography information for Mr Ben Wallace
	tabling member	4473 label Biography information for Louise Haigh

1010315

	registered interest
	date	19/11/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what information his Department holds on the number of people who attempted to make reports of fraud to Action Fraud over the latest 12-month period for which data is available; of those who attempted to make such reports how many were successful over that period; how much enforcement activity was undertaken as a result of those reports; by which police authorities such action was undertaken; how many telephone calls were made to Action Fraud over that period; and, of those calls, how many were answered by Action Fraud.
	tabling member constituency	South West Bedfordshire
	tabling member printed	Andrew Selous
	uin	192788
	answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>Action Fraud provide online and telephone based services which enable the reporting of both fraud and cyber dependent crime.</p><p>Between October 2017 and September 2018 the service received 505,497 calls.</p><p>Of these callers, 314,668 callers spoke to a member of staff. The 190,829 callers that did not speak to a member of staff will include callers that chose to use the online service or callers who waited but did not receive an answer.</p><p>505,587 reports were made in this period, by phone or online, of which 318,629 were classified as crimes as set out in the Home Office Counting Rules. In the same period 57,181 crimes were disseminated for enforcement, by the National Fraud Intelligence Bureau (NFIB), which analyses reports of crime made via Action Fraud. The NFIB disseminated a further 20,075 reports in this period either as intelligence or as a result of concern for the victim, this is in addition to victim based referrals made by contact centre staff direct to their local police force.</p><p>Force breakdown for outcomes are also available at this webpage <br><a href="https://www.gov.uk/government/statistics/crime-outcomes-in-england-and-wales-2017-to-2018" target="_blank">https://www.gov.uk/government/statistics/crime-outcomes-in-england-and-wales-2017-to-2018</a></p> answering member constituency Wyre and Preston North answering member printed Mr Ben Wallace question first answered 27/11/2018 17:29:47 answering member 1539 label Biography information for Mr Ben Wallace
	tabling member	1453 label Biography information for Andrew Selous

1046094

	registered interest
	date	22/01/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many reports of fraud Action Fraud received in each year since 2013 by police force area.
	tabling member constituency	Blackpool South
	tabling member printed	Gordon Marsden
	uin	211126
	answer	answer is ministerial correction date of answer 29/01/2019 answer text <p>The Home Office collects statistics on the number of fraud cases reported to Action Fraud by each Police Force Area on a quarterly basis. These data are published as Experimental statistics in the Office for National Statistics ‘Crime in England and Wales’ statistical bulletins.</p><p>The table provided goes back to the year ending March 2015, the earliest year that fraud data was available by Police Force Area.</p><p>The next release of the ‘Crime in England and Wales’ statistical bulletin is due to be published on 24th January and will include fraud cases reported to Action Fraud for the year ending September 2018.</p> answering member constituency Wyre and Preston North answering member printed Mr Ben Wallace question first answered 29/01/2019 15:22:40 answering member 1539 label Biography information for Mr Ben Wallace
	tabling member	465 label Biography information for Gordon Marsden

1050382

	registered interest
	date	29/01/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many investigations resulting from information being passed to the police by Action Fraud have taken place in each year since 2013.
	tabling member constituency	Blackpool South
	tabling member printed	Gordon Marsden
	uin	213951
	answer	answer is ministerial correction date of answer 05/02/2019 answer text <p>Action Fraud reports are passed on to the National Fraud Intelligence Bureau (NFIB), who are responsible for reviewing and allocating offences to forces for investigation.</p><p><br>The Home Office collects information on the number of fraud cases disseminated by the NFIB to police forces and also the number of fraud outcomes recorded by the police. These data are published annually as part of the Home Office’s ‘Crime Outcomes in England and Wales’ publication. The latest data can be found here:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/740625/prc-fraud-open-data-march2018-tables.ods." target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/740625/prc-fraud-open-data-march2018-tables.ods.</a></p><p>In order to improve our understanding of how forces are responding to fraud, we, last year, asked HMIC to inspect forces. We will study the report when it is published.</p><p> </p> answering member constituency Wyre and Preston North answering member printed Mr Ben Wallace question first answered 05/02/2019 16:21:58 answering member 1539 label Biography information for Mr Ben Wallace
	tabling member	465 label Biography information for Gordon Marsden

1535900

	registered interest
	date	25/10/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what proportion of cases referred to Action Fraud in 2021 resulted in a police investigation
	tabling member constituency	Ashford
	tabling member printed	Damian Green
	uin	70923
	answer	answer is ministerial correction date of answer 03/11/2022 answer text <p>The Home Office collects information on the number of fraud offences that the National Fraud Investigation Bureau (NFIB) refer to police forces for investigation and on the number of fraud outcomes recorded by the police. This data is published annually as part of the Home Office’s ‘Crime Outcomes in England and Wales’ publication. The latest available data for the year ending March 2022 can be found be here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fstatistics%2Fcrime-outcomes-in-england-and-wales-2021-to-2022%2Fcrime-outcomes-in-england-and-wales-2021-to-2022%23experimental-statistics-investigative-outcomes-assigned-to-fraud-and-computer-misuse-act-cma-offences&amp;data=05%7C01%7CJaspreet.Rihal%40homeoffice.gov.uk%7Caa737cff351646b87fdf08dab7351653%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C638023735872824385%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=akFNBh1A9fltwCa3BkZ990IKgJEmc0VXE1U4iA6nVHY%3D&amp;reserved=0" target="_blank">Crime outcomes in England and Wales 2021 to 2022 - GOV.UK (www.gov.uk)</a>.</p><p>Current official statistics for England and Wales by the Office for National Statistics (ONS) do include fraud but to allow analysis of long-term trends, a headline measure excluding fraud is also captured. Policing, including crime statistics, is devolved in Scotland and Northern Ireland.</p><p>The table below shows the number of fraud reports directly reported into Action Fraud since 2016:</p><table><tbody><tr><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td></tr><tr><td><p><strong>247,864</strong></p></td><td><p><strong>270,520</strong></p></td><td><p><strong>301,123</strong></p></td><td><p><strong>330,340</strong></p></td><td><p><strong>363,489</strong></p></td><td><p><strong>413,789</strong></p></td></tr></tbody></table><p> </p><p>This does not include UK Finance and Cifas data, only crimes that were directly reported into Action Fraud.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 70924 70925 question first answered 03/11/2022 17:55:57 answering member 4462 label Biography information for Tom Tugendhat previous answer version 30274 answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat answering member 4462 label Biography information for Tom Tugendhat
	tabling member	76 label Biography information for Damian Green

1535902

	registered interest
	date	25/10/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many incidents of fraud were referred to Action Fraud in each year since 2016 inclusive.
	tabling member constituency	Ashford
	tabling member printed	Damian Green
	uin	70925
	answer	answer is ministerial correction date of answer 03/11/2022 answer text <p>The Home Office collects information on the number of fraud offences that the National Fraud Investigation Bureau (NFIB) refer to police forces for investigation and on the number of fraud outcomes recorded by the police. This data is published annually as part of the Home Office’s ‘Crime Outcomes in England and Wales’ publication. The latest available data for the year ending March 2022 can be found be here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fstatistics%2Fcrime-outcomes-in-england-and-wales-2021-to-2022%2Fcrime-outcomes-in-england-and-wales-2021-to-2022%23experimental-statistics-investigative-outcomes-assigned-to-fraud-and-computer-misuse-act-cma-offences&amp;data=05%7C01%7CJaspreet.Rihal%40homeoffice.gov.uk%7Caa737cff351646b87fdf08dab7351653%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C638023735872824385%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=akFNBh1A9fltwCa3BkZ990IKgJEmc0VXE1U4iA6nVHY%3D&amp;reserved=0" target="_blank">Crime outcomes in England and Wales 2021 to 2022 - GOV.UK (www.gov.uk)</a>.</p><p>Current official statistics for England and Wales by the Office for National Statistics (ONS) do include fraud but to allow analysis of long-term trends, a headline measure excluding fraud is also captured. Policing, including crime statistics, is devolved in Scotland and Northern Ireland.</p><p>The table below shows the number of fraud reports directly reported into Action Fraud since 2016:</p><table><tbody><tr><td><p><strong>2016</strong></p></td><td><p><strong>2017</strong></p></td><td><p><strong>2018</strong></p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td></tr><tr><td><p><strong>247,864</strong></p></td><td><p><strong>270,520</strong></p></td><td><p><strong>301,123</strong></p></td><td><p><strong>330,340</strong></p></td><td><p><strong>363,489</strong></p></td><td><p><strong>413,789</strong></p></td></tr></tbody></table><p> </p><p>This does not include UK Finance and Cifas data, only crimes that were directly reported into Action Fraud.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 70923 70924 question first answered 03/11/2022 17:55:57 answering member 4462 label Biography information for Tom Tugendhat previous answer version 30378 answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat answering member 4462 label Biography information for Tom Tugendhat
	tabling member	76 label Biography information for Damian Green

1539145

	registered interest
	date	03/11/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what steps her Department is taking to improve the efficiency of Action Fraud’s customer service; and whether she has plans to introduce a minimum standard of care for fraud victims using that service.
	tabling member constituency	Richmond Park
	tabling member printed	Sarah Olney
	uin	78797
	answer	answer is ministerial correction date of answer 11/11/2022 answer text <p>The Home Office is working with the City of London Police to replace and upgrade Action Fraud, with the new service expected to be fully operational by 2024. Improvements to the existing system are being made on an ongoing basis as part of the upgrade.</p><p>We have already improved the victim experience by enhancing the technology and increasing the staff numbers in the call centre. We will launch a new Action Fraud website in 2023. The National Economic Crime Victim Care Unit, which is being rolled out nationally, provides specialist support to fraud and cybercrime victims.</p><p>As part of the Police Uplift Programme, 725 posts have been dedicated to tackling Serious Organised Crime including fraud. Police and Crime Commissioners and Chief Constables will decide how to allocate further resource they receive through the Programme within their forces. Separately, over the next three years the Home Office is spending some of the £400 million secured to fight Economic Crime in the last Spending Review, to provide additional specialist fraud officers into the City of London Police, Regional Organised Crime Units and the National Crime Agency.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 78798 78799 question first answered 11/11/2022 12:33:30 answering member 4462 label Biography information for Tom Tugendhat
	tabling member	4591 label Biography information for Sarah Olney

1545273

	registered interest
	date	24/11/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what recent assessment she has made of the (a) performance and (b) efficacy of Action Fraud.
	tabling member constituency	Clwyd West
	tabling member printed	Mr David Jones
	uin	95804
	answer	answer is ministerial correction date of answer 29/11/2022 answer text <p>Action Fraud is the national reporting centre for fraud and cyber crime. Reports received by Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB), both of which are operated by the City of London Police as the UK’s lead force for fraud.</p><p>In light of advances to technology and growing demand on the service and an independent review by Sir Craig Mackey exploring the performance and function of Action Fraud, we are providing over £30 million to City of London Police over the next three years to support the upgrade of the Action Fraud service.</p><p>Improvements are already being rolled out on an ongoing basis, with the new service expected to be fully operational by 2024. The upgrades will provide better support services and reporting tools for victims, produce greater intelligence and insight for policing so they can investigate more frauds, and allow for greater prevention and disruption at scale using this intelligence</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 29/11/2022 17:11:19 answering member 4462 label Biography information for Tom Tugendhat
	tabling member	1502 label Biography information for Mr David Jones

1564454

	registered interest
	date	06/01/2023
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what assessment she has made of the adequacy of the performance of Action Fraud.
	tabling member constituency	Warley
	tabling member printed	John Spellar
	uin	117454
	answer	answer is ministerial correction date of answer 16/01/2023 answer text <p>Tackling fraud is a priority for this government. Making it easier and more efficient for the public to report fraud is central to our efforts.</p><p>In light of advances to technology, growing demand on the service and an independent review by Sir Craig Mackey exploring the performance and function of Action Fraud, we are providing over £30 million to City of London Police over the next three years to support the upgrade of the Action Fraud service.</p><p>The upgrade is already underway, with improvements so far including more staff, better trained staff and vulnerable victims being prioritised. In 2023, a new, user-friendly, accessible reporting tool and website will be launched, offering an improved victim experience and simpler pathways to access further support and guidance.</p><p>The new service is expected to be fully operational by 2024. The upgrades will provide better support services and reporting tools for victims, produce greater intelligence and insight for policing so they can investigate more frauds, and allow for greater prevention and disruption at scale using this intelligence.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 16/01/2023 17:54:42 answering member 4462 label Biography information for Tom Tugendhat
	tabling member	318 label Biography information for Lord Spellar

1628604

	registered interest
	date	17/05/2023
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Action Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what estimate she has made of the average time taken to investigate cases at Action Fraud.
	tabling member constituency	Orkney and Shetland
	tabling member printed	Mr Alistair Carmichael
	uin	185518
	answer	answer is ministerial correction date of answer 22/05/2023 answer text <p>Action Fraud is the national reporting service for fraud but is not responsible for investigations. Reports submitted to Action Fraud are considered by the National Fraud Intelligence Bureau (NFIB) and evaluated to assess the information available which could assist an investigation.</p><p>The NFIB currently aims to review every report for vulnerability within 72 hours of it being received on the NFIB technology platform. All allegations where viable lines of enquiry are identified should be disseminated to the appropriate force within 7– 28 days of reporting, depending on the level of information and evidence available.</p><p>We are working with City of London Police to refresh and upgrade the current Action Fraud service. Improvements include using automation within NFIB to increase its effectiveness.</p><p> </p><p> </p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 22/05/2023 16:55:39 answering member 4462 label Biography information for Tom Tugendhat
	tabling member	1442 label Biography information for Mr Alistair Carmichael