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1059859

	registered interest
	date	12/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time is for a call to the universal credit hotline to be answered.
	tabling member constituency	Wirral South
	tabling member printed	Alison McGovern
	uin	220206
	answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>Universal Credit is a 24 hour, seven day a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in the month of January 2019 was 4 minutes and 53 seconds.</p><p><strong> </strong></p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>Outsourced partner data is included.</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 20/02/2019 17:48:33 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4083 label Biography information for Alison McGovern

1059864

	registered interest
	date	12/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of meetings at job centres for universal credit claimants have been missed due to ill health in each year for which information is available.
	tabling member constituency	Wirral South
	tabling member printed	Alison McGovern
	uin	220209
	answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>The requested information is not readily available as the Department does not centrally collate information on the reasons a claimant might give for not attending an appointment. Where a claimant has a health condition we will apply easements to their conditionality and we may postpone or reschedule their appointment. If a claimant fails to attend a meeting due to a health condition, we would consider a temporary period of sickness or medical emergency to be a good reason for this.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 20/02/2019 17:28:54 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4083 label Biography information for Alison McGovern

1059867

	registered interest
	date	12/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Disqualification
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether her Department is taking steps to reduce universal credit claimants' anxiety of the threat of sanctions.
	tabling member constituency	Wirral South
	tabling member printed	Alison McGovern
	uin	220210
	answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>Work coach discussions with claimants are designed to provide people with help and support. They will agree claimant commitments which are reasonable and tailored to take account of individual circumstances.</p><p> </p><p>Work coaches must make clear, in a consultative and helpful manner, the potential consequences of failing to comply without good reason with the agreed commitments. They highlight that sanctions are not imposed lightly and only where the claimant has no good reason for failing to meet their commitments. They also explain the importance of letting their work coach know if they have difficulty meeting a commitment, e.g. telling us why they cannot make a work coach appointment. When considering if someone has good reason, the work coach will clarify if other factors should be taken into account, e.g. health condition, complex need or vulnerability.</p><p> </p><p>When considering whether a sanction is appropriate, a Decision Maker will take all the claimant’s individual circumstances, including any health conditions or disabilities and any evidence of good cause, into account before deciding whether a sanction is warranted.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 20/02/2019 17:45:04 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4083 label Biography information for Alison McGovern

1062050

	registered interest
	date	15/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the overall satisfaction rate is among claimants for universal credit (a) full service and (b) live service.
	tabling member constituency	Birkenhead
	tabling member printed	Frank Field
	uin	221994
	answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>I refer the hon. Member to my answer to the Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2019-02-13/220801/" target="_blank">220801</a>.</p><p> </p><p>We no longer differentiate between live and full service as the number of live service cases is reducing rapidly, and because both services operate within the same policy framework.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 20/02/2019 17:18:22 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	478 label Biography information for Lord Field of Birkenhead

1062114

	registered interest
	date	15/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, for what reason her Department requires owners of limited companies to provide company financial accounts when applying for universal credit; and if she will review that policy.
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	uin	222036
	answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>The Department does not require owners of limited companies to provide company financial accounts when applying for Universal Credit. Self-employed earnings are reported on a simplified 'cash accounting' basis, which asks for the total income from receipts into the business and details of payments out of the business under defined categories during the assessment period. The requirements were designed to be as simple as possible in order for self-employed claimants to easily report their earnings.</p><p> </p><p>The Department has therefore not made an assessment.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 222037 question first answered 20/02/2019 17:36:18 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4440 label Biography information for Marion Fellows

1062115

	registered interest
	date	15/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the practicality of requiring the owners of limited companies to provide company financial accounts when applying for universal credit.
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	uin	222037
	answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>The Department does not require owners of limited companies to provide company financial accounts when applying for Universal Credit. Self-employed earnings are reported on a simplified 'cash accounting' basis, which asks for the total income from receipts into the business and details of payments out of the business under defined categories during the assessment period. The requirements were designed to be as simple as possible in order for self-employed claimants to easily report their earnings.</p><p> </p><p>The Department has therefore not made an assessment.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 222036 question first answered 20/02/2019 17:36:18 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4440 label Biography information for Marion Fellows

1062113

	registered interest
	date	15/02/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Slough
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many habitual residency tests have been carried out for universal credit claimants at the Slough Job Centre in each month since April 2018.
	tabling member constituency	Slough
	tabling member printed	Mr Tanmanjeet Singh Dhesi
	uin	222064
	answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>The information requested is not readily available and to provide it would incur a disproportionate cost.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 20/02/2019 17:41:35 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4638 label Biography information for Mr Tanmanjeet Singh Dhesi

1035104

	registered interest
	date	04/01/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will ensure that claimants who have been migrated to universal credit are provided with a detailed explanation of the legal basis for the deductions made to their benefits.
	tabling member constituency	West Lancashire
	tabling member printed	Rosie Cooper
	uin	205228
	answer	answer is ministerial correction date of answer 20/02/2019 answer text <p>Universal Credit claimants receive a breakdown of how their award is calculated, including any deductions, in their monthly statement. These deductions which can include recovery of advances or overpayments, third party deductions, certain other benefit payments and other income such as occupational pension income are input in accordance with social security legislation (this list is not exhaustive).</p><p> </p><p>If required we can provide an explanation by telephone, face to face, through the claimant’s online journal or by letter. A claimant can also ask for a reconsideration, or in some circumstances (if a debt deduction) can have an affordability discussion with debt management about the deductions from their award, and ultimately appeal to HM Courts and Tribunals Service if they are not satisfied with the outcome. However, not all deductions can be reduced or amended due to the legislation that is set in place (i.e. court fines, utility deductions, Child Maintenance Group).</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 20/02/2019 11:02:42 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	1538 label Biography information for Rosie Cooper