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1000268
star this property registered interest false more like this
star this property date less than 2018-11-02more like thisremove minimum value filter
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading State Retirement Pensions: Females more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age. more like this
star this property tabling member constituency Rutherglen and Hamilton West remove filter
star this property tabling member printed
Ged Killen more like this
star this property uin 187381 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-11-12more like thismore than 2018-11-12
star this property answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p>
star this property answering member constituency Hexham more like this
unstar this property answering member printed Guy Opperman more like this
star this property question first answered
less than 2018-11-12T14:57:29.843Zmore like thismore than 2018-11-12T14:57:29.843Z
unstar this property answering member
4142
star this property label Biography information for Guy Opperman more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
1005734
star this property registered interest false more like this
star this property date less than 2018-11-12more like thismore than 2018-11-12
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to universal credit, what estimate she has made of the (a) proportion of claimants who apply for an advanced payment that are successful, (b) number of claimants who seek a deferred payment of three months when repaying an advanced payment and (c) proportion of claimants who receive an advanced payment and apply successfully for a deferred payment. more like this
star this property tabling member constituency Rutherglen and Hamilton West remove filter
star this property tabling member printed
Ged Killen more like this
star this property uin 190525 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2018-11-15
star this property answer text <p>I refer the hon Member to the reply to Question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-10-08/176262/" target="_blank">176262</a> on 11 October.</p> more like this
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-15T15:46:06.027Zmore like thismore than 2018-11-15T15:46:06.027Z
unstar this property answering member
4014
star this property label Biography information for Sir Alok Sharma more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
1005736
star this property registered interest false more like this
star this property date less than 2018-11-12more like thismore than 2018-11-12
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will publish the guidance issued by her Department on the thresholds for (a) financial hardship when a universal credit claimant applies for an advanced payment and (b) exceptional circumstances when a universal credit claimant with an advance payment applies for repayments to be delayed for up to three months. more like this
star this property tabling member constituency Rutherglen and Hamilton West remove filter
star this property tabling member printed
Ged Killen more like this
star this property uin 190526 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2018-11-15
star this property answer text <p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p><p>New claimants to Universal Credit have always been able to apply for a Universal Credit Advance in their first month if they need financial support until their first regular payment of Universal Credit is made.</p><p>We have previously increased the maximum amount available for advances from 50 per cent to 100 per cent of the total award, and increased the repayment period from 6 months to 12 months. Last month’s Autumn Budget 2018 extended - from October 2021 - the maximum period over which an advance can be recovered, from 12 to 16 months. From October 2019, we will also reduce the maximum rate at which deductions can be made from a Universal Credit award from 40% to 30% of the standard allowance</p><p>If during the recovery of an advance the claimant experiences an unforeseen expense that would cause them or their family genuine hardship if they were required to continue to repay the advance, then they can be offered a deferral period of the repayment of the advance of up to 3 months for a new claim, benefit transfer or change of circumstance advance and up to 6 months for a budgeting advance.</p><p>In addition Personal Budgeting Support (PBS) is also offered to Universal Credit claimants from the outset of their claim. PBS helps claimants as they transition to Universal Credit and adapt to the financial changes that Universal Credit brings. PBS can be online, telephone or face to face support. Face to face support is currently delivered through local authorities via Universal Support.</p>
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-15T15:59:17.97Zmore like thismore than 2018-11-15T15:59:17.97Z
unstar this property answering member
4014
star this property label Biography information for Sir Alok Sharma more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this
1005743
star this property registered interest false more like this
star this property date less than 2018-11-12more like thismore than 2018-11-12
star this property answering body
Department for Work and Pensions remove filter
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Christmas more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether her Department has plans to revise the payment dates for universal credit payments over Christmas and new year to allow claimants whose specified payment date is on or after 25 December 2018 to be paid more than one working day in advance of 25 December 2018. more like this
star this property tabling member constituency Rutherglen and Hamilton West remove filter
star this property tabling member printed
Ged Killen more like this
star this property uin 190533 more like this
unstar this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2018-11-15
star this property answer text <p>The Department has extensive experience of paying claimants over holiday periods and we have also paid Universal Credit to significant numbers of claimants over previous Christmas periods.</p><p> </p><p>The Department will advance the timing of all payments for people affected by bank holidays, to make sure they have money over the festive period.</p><p> </p><p>Universal Credit payments due to be received on 24, 25 and 26 December will be paid no later than 21 December.</p><p> </p><p>Universal Credit payments due to be received on 30, 31 December and 1 January will receive payment no later than 31 December.</p><p> </p><p>This information is available at: <a href="https://www.gov.uk/how-to-have-your-benefits-paid" target="_blank">https://www.gov.uk/how-to-have-your-benefits-paid</a></p> more like this
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-11-15T17:25:12.93Zmore like thismore than 2018-11-15T17:25:12.93Z
unstar this property answering member
4014
star this property label Biography information for Sir Alok Sharma more like this
star this property tabling member
4672
star this property label Biography information for Ged Killen more like this