||<p>The Government recognises the importance of effective and timely handling of correspondence
with members of the House of Lords. Government departments should aim to provide a
substantive response to routine correspondence within a maximum of 20 working days.
However, sometimes circumstances dictate that it will not be possible to provide a
response within this timeframe. In such instances, departments are advised to issue
a ‘holding’ response until a more substantive response can be provided.</p><p>The
Cabinet Office publishes an annual report detailing departmental performance in the
handling of correspondence from members of both Houses. Lord Young of Cookham set
out the 2017 performance figures in a Written Statement on 26 June 2018 (HLWS771).
The 2018 performance figures will be published in summer 2019.</p>