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<p>Claimants to Personal Independence Payment with memory problems, a severe mental
health or behavioural condition, learning difficulty or developmental disorder and
with no support network in place, can be provided with additional support during the
claiming process if they need it. That support can include help with filling in the
claim form or the questionnaire and additional protections for failing to return the
questionnaire or for failing to attend a face-to-face assessment.</p><p> </p><p>We
recognise that attending any face-to-face assessment can be a stressful experience
for some people, which is why we do not carry out face-to-face consultations where
there is enough existing evidence to determine benefit entitlement. Furthermore, where
a face-to-face consultation is required, we and our Assessment Providers encourage
claimants to bring another person with them to consultations where they would find
this helpful, for example, to reassure them or to help them during the consultation.
The person chosen is at the discretion of the claimant and might be, but is not limited
to, a parent, family member, friend, carer, or advocate.</p><p><br></p>
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