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754827

	registered interest
	date	20/07/2017
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what recent assessment she has made of the effectiveness of the 101 police non-emergency telephone number in reducing public demand on the emergency 999 telephone number.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	6343
	answer	answer is ministerial correction date of answer 08/09/2017 answer text <p>The Ipsos Mori survey for HMIC “Public views of policing in England and Wales 2016/17” published on 20 July 2017 shows that: people are most likely to call 999 for crimes/incidents against the person; there is a balance between 999 and 101 for property-related incidents; while for online incidents, anti-social behaviour and updates on previous incidents, 101 is the most likely choice.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 08/09/2017 10:56:57 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	298 label Biography information for Steve McCabe

765588

	registered interest
	date	06/10/2017
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what recent assessment she has made of trends in the level of public satisfaction with the 101 police non-emergency number.
	tabling member constituency	Birmingham, Selly Oak
	tabling member printed	Steve McCabe
	uin	106152
	answer	answer is ministerial correction date of answer 11/10/2017 answer text <p>The handling of 101 calls is an operational matter for the police and the Home Office does not collect or analyse 101 data.</p><p>However, the Ipsos Mori survey for HMICFRS “Public views of policing in England and Wales 2016/17” published in July 2017 is the most recent assessment of public views on police contact.</p><p><a href="https://www.ipsos.com/sites/default/files/2017-07/public-views-of-policing-2017-hmic.pdf" target="_blank">https://www.ipsos.com/sites/default/files/2017-07/public-views-of-policing-2017-hmic.p</a><em><a href="https://www.ipsos.com/sites/default/files/2017-07/public-views-of-policing-2017-hmic.pdf" target="_blank">df</a></em></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 11/10/2017 16:54:22 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	298 label Biography information for Steve McCabe

723898

	registered interest
	date	24/04/2017
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what assessment she has made of the effectiveness of the 101 crime service; what procedures are in place to ensure that lessons are learnt from any shortcomings in that service; and if she will make a statement.
	tabling member constituency	East Yorkshire
	tabling member printed	Sir Greg Knight
	uin	71721
	answer	answer is ministerial correction date of answer 27/04/2017 answer text <p>The 101 non-emergency contact number is led by the police. The annual crime survey for England and Wales shows that awareness of the number has increased steadily since its introduction in 2011.</p> answering member constituency Great Yarmouth answering member printed Brandon Lewis question first answered 27/04/2017 08:27:02 answering member 4009 label Biography information for Sir Brandon Lewis
	tabling member	1200 label Biography information for Sir Greg Knight

1005896

	registered interest
	date	12/11/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many 101 calls have been (a) unanswered and (b) abandoned in the last 12 months.
	tabling member constituency	Hove
	tabling member printed	Peter Kyle
	uin	190569
	answer	answer is ministerial correction date of answer 15/11/2018 answer text <p>The Home Office does not collect this data. The handling of 101 calls is an operational matter for the police, including response times and performance targets. It is for elected Police and Crime Commissioners and Chief Constables to decide how best to manage their communications and response to the public.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 190570 question first answered 15/11/2018 16:40:29 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	4505 label Biography information for Peter Kyle

1141037

	registered interest
	date	22/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls to the 101 service were (a) answered in under 30 seconds, (b) answered between 30 to 60 seconds, (c) answered between 60 seconds and 120 seconds, (d) answered between 120 and 180 seconds, (e) answered between 180 and 300 seconds (f) answered between 300 and 600 seconds (g) answered after 600 seconds, (h) unanswered in each of the last three years for which information is available; and how many calls there were in total in each of those years.
	tabling member constituency	Harborough
	tabling member printed	Neil O'Brien
	uin	280458
	answer	answer is ministerial correction date of answer 25/07/2019 answer text <p>The Home Office does not collect data on the 101 service, this is an operational decision for individual forces.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 25/07/2019 09:23:01 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	4679 label Biography information for Neil O'Brien

997649

	registered interest
	date	30/10/2018
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what information his Department holds on the number of abandoned 101 calls in England and Wales in the most recent year for which data is available.
	tabling member constituency	Sheffield, Heeley
	tabling member printed	Louise Haigh
	uin	185656
	answer	answer is ministerial correction date of answer 07/11/2018 answer text <p>The Home Office does not collect this data. The handling of 101 calls is an operational matter for the police. It is for elected Police Crime Commissioners and Chief Constables to decide how best to manage their communications and response to the public. However, any calls to 101 should be responded to in a timely manner.</p><p>I should add that most forces offer additional channels for contacting the police on non-emergency matters, for example, via online reporting tools, webchat or, in some forces, social media. The Home Office is supporting policing to maximise its use of new technologies and investing significantly in the policing sector to help develop national capability. For example, the Home Office is supporting the Digital Policing Portfolio to help expand the way policing can engage with the public digitally, as well as face to face and on the phone.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 07/11/2018 15:16:52 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	4473 label Biography information for Louise Haigh

778748

	registered interest
	date	27/10/2017
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what was the average response time to 101 non-emergency calls for each of the past five years, broken down by each police force in England and Wales.
	tabling member printed	Lord Wigley
	uin	HL2657
	answer	answer is ministerial correction date of answer 07/11/2017 answer text <p>The handling of 101 calls is an operational matter for the police. The Home Office does not collect this information.</p> answering member printed Baroness Williams of Trafford question first answered 07/11/2017 16:46:34 answering member 4311 label Biography information for Baroness Williams of Trafford
	tabling member	547 label Biography information for Lord Wigley

750866

	registered interest
	date	11/07/2017
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls to the Police 101 number were answered within the target of 30 seconds in the most recent period for which figures are available.
	tabling member constituency	West Bromwich East
	tabling member printed	Tom Watson
	uin	4264
	answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4269 4401 4403 4404 4405 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	1463 label Biography information for Lord Watson of Wyre Forest

750868

	registered interest
	date	11/07/2017
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls to the Police 101 number were abandoned by the caller after failing to get a response in the most recent period for which figures are available.
	tabling member constituency	West Bromwich East
	tabling member printed	Tom Watson
	uin	4401
	answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4264 4269 4403 4404 4405 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	1463 label Biography information for Lord Watson of Wyre Forest

750869

	registered interest
	date	11/07/2017
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many and what proportion of callers to the Police 101 number waited more than an hour for their call to be answered in the most recent period for which figures are available.
	tabling member constituency	West Bromwich East
	tabling member printed	Tom Watson
	uin	4404
	answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4264 4269 4401 4403 4405 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	1463 label Biography information for Lord Watson of Wyre Forest