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417035

	registered interest
	date	07/09/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance.
	tabling member printed	Lord Hylton
	uin	HL1955
	answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> answering member printed Lord Freud question first answered 17/09/2015 11:21:34 answering member 3893 label Biography information for Lord Freud
	tabling member	2018 label Biography information for Lord Hylton

224176

	registered interest
	date	27/02/2015
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training is offered to Jobcentre Plus staff to enable them to better work with (a) lone parents and (b) ethnic minority jobseekers.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	225763
	answer	answer is ministerial correction date of answer 04/03/2015 answer text <p /> <p>The training delivered to Jobcentre staff ensures they have the capability to support a range of customers/claimants, it teaches them to respect the individual needs of Jobseekers whether these are lone parents or from an ethnic minority background. This approach ensures that staff are equipped to deal with a diverse set of circumstances whilst treating all Jobseekers as individuals.</p><p> </p><p>All staff receive ‘foundation learning’ which covers excellent customer service, diversity and claimants’ needs and stresses the importance of looking for signs where additional support may be required.</p><p> </p><p>Jobcentre Work Coaches have access to an on-going, comprehensive learning programme that focuses on raising awareness of the Jobseekers personal circumstances. This learning recognises that irrespective of whether the Jobseeker is a lone parent or from an ethnic minority (or both) it can affect them in different ways. To complement this approach other more specific products are available to staff, for example, Helping Parents into Work and Skills Screening - the process by which potential skills needs in relation to claimants’ job goals, or available jobs in the local labour market, are identified.</p><p>Both are useful when supporting lone parents and ethnic minority Jobseekers.</p><p> </p><p>Overall the learning offered places a greater emphasis on the need for personalisation and flexibility which enables the Work Coaches to build strong relationships with all Jobseekers and Jobcentre staff will complete this learning programme.</p> answering member constituency Wirral West answering member printed Esther McVey question first answered 04/03/2015 16:07:16 answering member 4084 label Biography information for Esther McVey
	tabling member	163 label Biography information for Sir Stephen Timms

444790

	registered interest
	date	13/01/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training jobcentre work coaches receive.
	tabling member constituency	Burnley
	tabling member printed	Julie Cooper
	uin	22329
	answer	answer is ministerial correction date of answer 22/01/2016 answer text <p>All Jobcentre Work Coaches complete learning that has been designed specifically for their role. This learning combines the knowledge, skills and behaviours they need to coach claimants effectively so that they are able to identify for themselves what they need to do to find work and how best to do it.</p><p>It includes diversity and equality, working with vulnerable claimants and working with claimants who have a mental health condition.</p><br /> answering member constituency Witham answering member printed Priti Patel question first answered 22/01/2016 11:28:20 answering member 4066 label Biography information for Priti Patel
	tabling member	4405 label Biography information for Julie Cooper

1522406

	registered interest
	date	14/10/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training has been provided on domestic abuse to Job Centre Plus staff in the last two years.
	tabling member constituency	Leicester South
	tabling member printed	Jonathan Ashworth
	uin	63200
	answer	answer is ministerial correction date of answer 19/10/2022 answer text <p>All work coaches receive mandatory training developed and reviewed by domestic abuse partner organisations. Each site has access to their District Provision Toolkit which enables colleagues to support with complex needs. At a local level, Jobcentres have link and local agreements with a network of charities with whom we work in partnership to provide support for victims of domestic abuse.</p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 19/10/2022 14:46:11 answering member 4401 label Biography information for Victoria Prentis
	tabling member	4244 label Biography information for Jonathan Ashworth

596132

	registered interest
	date	07/10/2016
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when his Department plans to make training materials for work coaches available.
	tabling member constituency	Bermondsey and Old Southwark
	tabling member printed	Neil Coyle
	uin	47309
	answer	answer is ministerial correction date of answer 12/10/2016 answer text <p>An overview of the new Work Coach externally accredited learning routeway will be made available early in 2017. There are no plans to publish existing training materials.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 12/10/2016 15:12:46 answering member 3969 label Biography information for Damian Hinds
	tabling member	4368 label Biography information for Neil Coyle

940657

	registered interest
	date	13/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether her Department issues guidance to work coaches on what support they should provide to claimants.
	tabling member constituency	Airdrie and Shotts
	tabling member printed	Neil Gray
	uin	163800
	answer	answer is ministerial correction date of answer 18/07/2018 answer text <p>Comprehensive guidance outlining the support we provide to claimants is readily accessible to all Work Coaches across the Jobcentre network.</p><p> </p><p>Work Coaches provide personalised back to work support including volunteering opportunities, skills support, work experience and local activity through the Flexible Support Fund.</p><p> </p><p>In addition information on local support services is available to staff via our District Provision Tool. This digital tool lists local and national provision and support delivered by Jobcentre Plus, Skills Funding Agency, Skills Development Scotland, Careers Wales, other providers, local authorities, and independent and volunteer organisations.</p><p> </p><p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 163801 question first answered 18/07/2018 12:06:48 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4365 label Biography information for Neil Gray

940658

	registered interest
	date	13/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will publish the guidance her Department provides to work coaches.
	tabling member constituency	Airdrie and Shotts
	tabling member printed	Neil Gray
	uin	163801
	answer	answer is ministerial correction date of answer 18/07/2018 answer text <p>Comprehensive guidance outlining the support we provide to claimants is readily accessible to all Work Coaches across the Jobcentre network.</p><p> </p><p>Work Coaches provide personalised back to work support including volunteering opportunities, skills support, work experience and local activity through the Flexible Support Fund.</p><p> </p><p>In addition information on local support services is available to staff via our District Provision Tool. This digital tool lists local and national provision and support delivered by Jobcentre Plus, Skills Funding Agency, Skills Development Scotland, Careers Wales, other providers, local authorities, and independent and volunteer organisations.</p><p> </p><p>Universal Credit guidance is published in the House of Commons Library and the Department is committed to refreshing the information on a regular basis.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 163800 question first answered 18/07/2018 12:06:49 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4365 label Biography information for Neil Gray

1139813

	registered interest
	date	17/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what training her Department provides to Jobcentre Plus staff on economic abuse as a form of domestic abuse.
	tabling member constituency	Rotherham
	tabling member printed	Sarah Champion
	uin	278514
	answer	answer is ministerial correction date of answer 29/07/2019 answer text <p>DWP is committed to providing the best possible support for all our claimants, including the most vulnerable in society. This includes those who are, or have been, victims of domestic abuse.</p><p> </p><p>Our Work Coaches undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. All Work Coaches receive training on how to support claimants with complex needs, which includes a module on identifying, supporting and signposting victims of abuse.</p><p> </p><p>In addition around 600 DWP staff across the UK are currently undergoing specialist training from expert organisation Women’s Aid. The newly assigned points of contact will be trained to identify and support the needs of anyone experiencing domestic abuse, and will work closely with local services to share knowledge and signpost women to additional, external support.</p> answering member constituency Colchester answering member printed Will Quince question first answered 29/07/2019 14:31:05 answering member 4423 label Biography information for Will Quince
	tabling member	4267 label Biography information for Sarah Champion

850945

	registered interest
	date	27/02/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when her Department most recently revised its guidance to jobcentre staff on managing customer declarations of intention to attempt suicide or self-harm.
	tabling member constituency	Oldham East and Saddleworth
	tabling member printed	Debbie Abrahams
	uin	130153
	answer	answer is ministerial correction date of answer 07/03/2018 answer text <p>DWP reviewed and updated its national guidance to staff on managing customer declarations of intention to attempt suicide or self-harm in November 2016. This was part of a programme of regular reviews we undertake to ensure guidance is meeting the need for staff and customers. The guidance requires jobcentres to hold local plans that identify the approach to take, local contacts and support and to review and revise these local plans regularly to ensure information is accurate and appropriate.</p><p> </p><p>A further regular review is currently taking place to ensure our policies and guidance remain current. Any changes identified as a result will be applied to guidance later this year.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 07/03/2018 17:26:05 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4212 label Biography information for Debbie Abrahams

819103

	registered interest
	date	09/01/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Jobcentre Plus: Training
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 December to Question 118098, what proportion of work coaches received the mental health training set out in the Government's paper, Improving Lives: the Future of Work, Health and Disability, published on 30 November 2017.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	121780
	answer	answer is ministerial correction date of answer 15/01/2018 answer text <p>Each work coach receives comprehensive and tailored training based on their individual knowledge and requirements. This involves a number of packages that can come under the definition of mental health training, either in whole or in part. Pursuant to question 118908 these are:</p><p> </p><ul><li>Training on the Work and Health Conversation is now complete and all work coaches requiring this training have received it.</li><li>The mental health route way forms part of the UC Full Service Work Coach training, and all work coaches working on Full Service will have undertaken this</li><li>For the enhanced mental health training for work coaches, this training is ongoing and information on exact numbers is not currently available [but will be in due course].</li></ul> answering member constituency Truro and Falmouth answering member printed Sarah Newton question first answered 15/01/2018 17:17:21 answering member 4071 label Biography information for Sarah Newton
	tabling member	4243 label Biography information for Dan Jarvis