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155366
star this property registered interest false more like this
star this property date less than 2014-11-11more like thismore than 2014-11-11
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Leasehold more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government whether they intend that residential leases are to be considered consumer contracts and therefore covered by the Consumer Rights Bill. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL2824 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-11-24more like thismore than 2014-11-24
star this property answer text <p>Chapter 4 of Part 1 of the Consumer Rights Bill applies to contracts between a trader and a consumer, for the trader to supply a service to a consumer. A residential lease itself is not considered a service, as it is an “interest in land”, and, as such, chapter 4 of the Consumer Rights Bill does not apply. Chapter 2 of Part 1 of the Consumer Rights Bill applies to contracts between a trader and a consumer, for the trader to supply goods to a consumer. Goods are defined as “tangible moveable items”, so do not include land which is immoveable property.</p><p> </p><p> </p><p> </p><p>Rights and protections specific to long residential leases are provided through landlord and tenant legislation, including the Landlord and Tenant Act 1985, Landlord and Tenant Act 1987, and the Commonhold and Leasehold Reform Act 2002.</p><p> </p><p> </p><p> </p><p>Leases are also contractual arrangements between a landlord and tenant or leaseholder which defines each party’s interests, rights and obligations in respect of the leasehold and, as such, Part 2 of the Consumer Rights Bill on Unfair Terms would apply where the landlord is a “trader” and the leaseholder a “consumer”.</p><p> </p><p> </p><p> </p><p>Part 1 and Part 2 of the Consumer Rights Bill will apply to contracts between a trader and a consumer entered into after the Bill comes into force.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2014-11-24T17:40:47.653Zmore like thismore than 2014-11-24T17:40:47.653Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
179252
star this property registered interest false more like this
star this property date less than 2015-02-11more like thismore than 2015-02-11
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Consumer Goods more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government, further to the oral statement by Baroness Neville-Rolfe on 19 November 2014 (HL Deb, col 505), whether they will confirm the terms of reference for their review of unsafe product recall, and name the chair of the review and the date by which it will report. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL4989 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-02-26more like thismore than 2015-02-26
star this property answer text <p>I expect the review of consumer product recalls to be launched in early March 2015, The Department for Business Innovation and Skills (BIS) will make public the Terms of Reference, the name of the Chair and the timescale for the Review at that time.</p><p> </p><p> </p><p> </p> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-02-26T17:16:42.59Zmore like thismore than 2015-02-26T17:16:42.59Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
224228
star this property registered interest false more like this
star this property date less than 2015-02-27more like thismore than 2015-02-27
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Consumer Goods more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government, further to the Written Answer by Baroness Neville-Rolfe on 26 February (HL4989), what are the terms of reference for the review of unsafe product recall; what is the name of the chair of the review; and what is its timescale. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL5281 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-03-10more like thismore than 2015-03-10
star this property answer text <p>I refer the Noble Lady to my previous answer on 26 February.</p><p> </p><p> </p><p> </p><p> </p><p> </p> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-03-10T15:07:47.523Zmore like thismore than 2015-03-10T15:07:47.523Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
423159
star this property registered interest false more like this
star this property date less than 2015-10-22more like thismore than 2015-10-22
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Tickets: Touting more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government what action they are taking in the light of the 21 October Which? investigation reporting that listings on some ticket resale websites are in breach of the Consumer Rights Act 2015. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL2909 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-11-02more like thismore than 2015-11-02
star this property answer text <p>Where there are alleged breaches of legislation, enforcement authorities have powers to take appropriate action. Consumers or their representatives should report any alleged breach through the Citizens Advice consumer helpline who will report substantive breaches to Trading Standards, or to the police, to take enforcement action as appropriate.</p><p>The Government has launched an Independent Review of consumer protection measures in relation to ticket resale and online Secondary Ticketing facilities under Professor Waterson, and Contributions and evidence from interested parties are welcome. This review will gather evidence on how well the Consumer Rights Act’s new ticketing provisions and wider consumer protections are working.</p><br /> <br /> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-11-02T14:09:04.72Zmore like thismore than 2015-11-02T14:09:04.72Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
424815
star this property registered interest false more like this
star this property date less than 2015-10-29more like thismore than 2015-10-29
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Recall of Unsafe Products Review more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government when they anticipate publication of the results of the review of the United Kingdom's system for the recall of unsafe products chaired by Lynn Faulds Wood. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL3158 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-11-11more like thismore than 2015-11-11
star this property answer text <p>The Review of UK product recalls chaired by Lynn Faulds Wood is due to be published soon.</p> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-11-11T16:19:27.113Zmore like thismore than 2015-11-11T16:19:27.113Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
427444
star this property registered interest false more like this
star this property date less than 2015-11-10more like thismore than 2015-11-10
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Mileometers: Fraud more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government what measures they are taking to reduce the rate of odometer mileage fraud and increase conviction rates of those who fraudulently adjust mileage and sell on adjusted vehicles. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL3488 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-11-25more like thismore than 2015-11-25
star this property answer text <p>Advice on second hand car purchases features regularly in consumer awareness campaigns led by Trading Standards and the Citizen’s Advice Service. Consumers should call the Citizen’s Advice consumer helpline, which receives its funding from Government, for advice on fraud and to report alleged offences of misleading advertising or mis-selling.</p><br /><p>The Citizen's Advice Service will refer clear breaches of consumer law to Trading Standards and advise on reporting suspected fraud to ‘Action Fraud’, the national fraud database led by The City of London Police. ‘Action Fraud’ has received 67 complaints of mileage fraud since 2010 and actively campaigns for more fraud cases to be reported, with viable lines of enquiry, to equip the police to convict the culprits.</p><br /> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-11-25T13:56:22.283Zmore like thismore than 2015-11-25T13:56:22.283Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
428911
star this property registered interest false more like this
star this property date less than 2015-11-17more like thismore than 2015-11-17
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Tickets: Touting more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government, further to the Written Answer by Baroness Neville-Rolfe on 2 November (HL2909) regarding breaches of the Consumer Rights Act 2015 by ticket resale websites, what action they are taking to highlight to the general public (1) the existence of, and (2) the functions of, the Citizens Advice consumer helpline. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL3634 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-12-02more like thismore than 2015-12-02
star this property answer text <p>The Government advises consumers through Gov.uk to contact the Citizens Advice consumer helpline, which is funded by BIS, on any questions relating to consumer law, including ticket resales. The helpline advises consumers on their rights and remedies and will pass on complaints to Trading Standards where appropriate.</p><br /><p>Awareness of the helpline is also raised through national consumer campaigns such as Scams Awareness Month and National Consumer Week which Government supports through the Consumer Protection Partnership. Citizens Advice produces leaflets and other materials informing consumers of their rights and how to look out for scams.</p><br /> <br /> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-12-02T17:29:43.85Zmore like thismore than 2015-12-02T17:29:43.85Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
428912
star this property registered interest false more like this
star this property date less than 2015-11-17more like thismore than 2015-11-17
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Tickets: Touting more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government what assessment they have made of how many complaints the Citizens Advice consumer helpline has received about ticket resale websites. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL3635 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-12-03more like thismore than 2015-12-03
star this property answer text <p>The Government has not made a separate assessment of complaints made to the Citizens Advice Helpline at this time , but the Government is committed to reducing consumer detriment from ticket mis-selling and is supporting an independently-led review of consumer protection measures for ticket re-sale websites. The Government awaits the recommendations of this Review and will report its conclusions to Parliament by 26 May 2016.</p><br /> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-12-03T17:32:25.453Zmore like thismore than 2015-12-03T17:32:25.453Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
428913
star this property registered interest false more like this
star this property date less than 2015-11-17more like thismore than 2015-11-17
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Tickets: Touting more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government how many actions have been taken by the police and trading standards regarding breaches of the Consumer Rights Act 2015 in relation to ticket resale websites. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL3636 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2015-12-02more like thismore than 2015-12-02
star this property answer text <p>Such information on breaches of the Consumer Rights Act 2015 in relation to ticket re-sale websites is not currently held by or routinely made available to the Government.</p><p>The Independent Review of Secondary Ticketing required by the Consumer Rights Act will consider evidence and report by 26 May 2016.</p><br /> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2015-12-02T11:54:57.013Zmore like thismore than 2015-12-02T11:54:57.013Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this
439512
star this property registered interest false more like this
star this property date less than 2015-12-17more like thismore than 2015-12-17
star this property answering body
Department for Business, Innovation and Skills more like this
star this property answering dept id 26 more like this
star this property answering dept short name Business, Innovation and Skills more like this
star this property answering dept sort name Business, Innovation and Skills remove filter
star this property hansard heading Recall of Unsafe Products Review more like this
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty’s Government when they anticipate the review of unsafe product recall, chaired by Lynn Faulds-Wood, will be published. more like this
star this property tabling member printed
Baroness Hayter of Kentish Town remove filter
star this property uin HL4697 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2016-01-13more like thismore than 2016-01-13
star this property answer text <p>The review of the UK unsafe product recall system chaired by Lynn Faulds Wood will be published soon.</p><br /> more like this
star this property answering member printed Baroness Neville-Rolfe more like this
star this property question first answered
less than 2016-01-13T12:49:23.353Zmore like thismore than 2016-01-13T12:49:23.353Z
unstar this property answering member
4284
star this property label Biography information for Baroness Neville-Rolfe more like this
star this property tabling member
4159
unstar this property label Biography information for Baroness Hayter of Kentish Town more like this