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935249

	registered interest
	date	06/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the online journal for universal credit; and whether her Department has plans to improve the journals for benefits claimants.
	tabling member constituency	Barnsley Central
	tabling member printed	Dan Jarvis
	uin	161553
	answer	answer is ministerial correction date of answer 11/07/2018 answer text <p>The recently published Claimant Survey shows claimants are largely very positive about key aspects of the digital service, such as the journal. Overall, eight in ten (79 per cent) claimants said they found the journal easy to use, while three quarters (75 per cent) said it was a useful way to keep a record of their progress. A similar proportion (74 per cent) said the journal was a useful way to communicate with their work coach, while 68 per cent said they use it to keep evidence of their job seeking or work preparation activity.</p><p> </p><p>As part of our test and learn approach to Universal Credit, we update and improve the full service every two weeks, for example, a recent update gave claimants the ability to apply for an advance through their online account. These updates can include changes to the journal, adding functionality and improving ease of use.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/07/2018 16:46:16 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4243 label Biography information for Dan Jarvis

935253

	registered interest
	date	06/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Wirral
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether she has made an estimate of the additional costs incurred by (a) Wirral Council and (b) advice agencies in Wirral as a result of the roll-out of universal credit.
	tabling member constituency	Wallasey
	tabling member printed	Ms Angela Eagle
	uin	161519
	answer	answer is ministerial correction date of answer 11/07/2018 answer text <p>We work closely with local authorities to support them through the delivery of Universal Credit, and this includes providing additional funding to cover any costs where they can be evidenced and verified. For 2018/19 we have provided Wirral Council with £113,154, an increase of 8.5% on their 2017/18 funding of £104,331.</p><p> </p><p>We do not hold data on additional costs for other agencies. However, we are working closely with many advice agencies and we continue to listen and respond to their concerns and implement changes through the design and development of Universal Credit. We also provide funding through local authorities to deliver Universal Support services to help claimants with the transition to Universal Credit.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/07/2018 16:46:47 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	491 label Biography information for Dame Angela Eagle