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<p>The CAA has a range of structures and processes in place to guard against incompetent
or inappropriate performance or conduct by its employees.</p><p> </p><p>All CAA staff
undertake a probationary period which ensures that only those whose performance and
conduct meet expected standards are retained beyond their first year of employment.
Regardless of length of service, the performance of all CAA employees’ is managed
according to an established performance management system. Each employee receives
one of five performance ratings which is subsequently reflected in the rewards which
they receive, if any. Those whose performance or conduct falls below expectations,
depending on the cause, would normally be subject to either performance improvement
or disciplinary procedures. Finally, the CAA has put in place Confidential Reporting
(Whistle-blowing) arrangements and a complaints procedure should external parties
wish to use a formal process for bringing matters of concern about a CAA employee
to the CAA’s attention. The Confidential Reporting process is also available to those
within the CAA who have concerns about the conduct of another employee and wish to
raise those concerns anonymously or confidentially.</p><p> </p>
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