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<p>We expect the highest standards from our providers, who are expected to conduct
regular checks across the accommodation estate. The Home Office have access to providers’
systems to monitor compliance.</p><p>The Asylum Accommodation and Support Services
contracts (AASC) have a robust performance management system, against which providers
are expected to deliver.</p><p>This is supplemented by a formal governance process
which includes quarterly Strategic Review Management Boards and monthly Contract Management
Groups. Service credits and subsequent improvement plans are discussed and monitored
as part of this process. Service Delivery Managers speak daily with providers about
service delivery and performance.</p><p>In response to the global pandemic, officials
also have formal meetings on a weekly basis to ensure individuals are housed safely,
services are delivered in line with their contractual obligations and adherence to
guidance from Public Health England (PHE) is followed.</p><p>Asylum seekers can also
raise specific issues or concerns about their accommodation through the 24/7 Advice,
Issue Reporting and Eligibility (AIRE) service operated by Migrant Help. The Home
Office and our providers receive feedback on complaints raised through our regular
dialogue with Migrant Help, which enables attention to be focussed on particular areas
of concern.</p>
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