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<p>There has never been a mandatory reconsideration target for upholding original
decisions.</p><p>The 80 per cent figure was an internal measurement only used to indicate
areas where the quality of initial decisions may not be meeting our expected high
standards, therefore enabling us to investigate and address if required.</p><p>Given
the confusion the 80 per cent figure has caused, we no longer use this internal measure.
We instead assure quality by focussing more on the individual claimant journey, looking
at what we could have done better and identifying any training needs and process improvements
that can be made throughout this journey.</p>
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