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1142172
star this property registered interest false more like this
star this property date less than 2019-07-25more like thismore than 2019-07-25
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading Ministry of Justice: ICT more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, what assessment he has made of the effect of the Common Platform programme on access to justice. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts remove filter
star this property uin 282476 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-09-09more like thismore than 2019-09-09
star this property answer text <p>HMCTS is committed to ensuring that Common Platform maintains and improves the level of access to justice across the criminal justice system. A key part of Reform design is engaging with users to understand their needs and develop a system that offers greater engagement opportunities for example by providing an additional route for users to engage through a digital process.</p><p> </p><p>The Ministry of Justice is to undertake an overarching evaluation of the Reform programme to understand the effect of reform on access to justice. An interim report is expected by Summer 2021.</p> more like this
star this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar more like this
star this property question first answered
less than 2019-09-09T09:20:15.527Zmore like thismore than 2019-09-09T09:20:15.527Z
star this property answering member
4362
star this property label Biography information for Edward Argar remove filter
unstar this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts more like this
1142176
star this property registered interest false more like this
star this property date less than 2019-07-25more like thismore than 2019-07-25
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading Ministry of Justice: Buildings more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, how many repairs to his Department’s buildings were outstanding in each of the last 12 quarters. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts remove filter
star this property uin 282480 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-09-05more like thismore than 2019-09-05
star this property answer text <p>The information can only be provided at disproportionate cost.</p><p> </p><p>There is a rolling programme of repairs and investment in place to address the highest priority areas of maintenance based around building condition, criticality and usage. This is regularly reviewed to ensure that the needs of the estate are combined with the operational needs of the department subject to the available levels of funding.</p> more like this
star this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar more like this
star this property question first answered
less than 2019-09-05T16:36:26.797Zmore like thismore than 2019-09-05T16:36:26.797Z
star this property answering member
4362
star this property label Biography information for Edward Argar remove filter
unstar this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts more like this
1143385
star this property registered interest false more like this
star this property date less than 2019-09-02more like thismore than 2019-09-02
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading Probate: Computer Software more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 278565 on Probate: Computer Software, at what point in the Probate application process is user feedback requested; and if he will make a statement. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts remove filter
star this property uin 284794 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-09-05more like thismore than 2019-09-05
star this property answer text <p>The 93% user satisfaction figure for the online probate service is obtained via an exit survey once an application has been submitted.</p> more like this
star this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar more like this
star this property question first answered
less than 2019-09-05T13:41:08.573Zmore like thismore than 2019-09-05T13:41:08.573Z
star this property answering member
4362
star this property label Biography information for Edward Argar remove filter
unstar this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts more like this
1141459
star this property registered interest false more like this
star this property date less than 2019-07-23more like thismore than 2019-07-23
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading Debt Collection: Complaints more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, with reference to the Written Statement of 22 July 2019, Enforcement Update, HCWS 1776, what barriers in the current complaints system may deter people from making a complaint. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts remove filter
star this property uin 281123 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>As set out in the Justice Secretary’s Written Statement on bailiff reform, we will respond to the Call for Evidence and the Justice Select Committee’s report following further engagement with our stakeholders over the Summer. We will explore what barriers prevent people from making a complaint based on submissions to the Call for Evidence and meetings with our stakeholders.</p><p> </p><p>Our response will also consider the case for further regulation. County Court Bailiffs, who are employees of Her Majesty’s Courts and Tribunal Service (HMCTS), and Approved Enforcement Agencies who enforce criminal orders, were not within scope of the review of enforcement agents. We will liaise with trade unions if any proposals that may arise from our consideration of the responses from the Call for Evidence directly impact on Court staff.</p><p> </p><p>HMCTS are in the process of procuring a new set of contracts for Approved Enforcement Agencies (AEA) to enable the collection of criminal orders. The tender went live on 1 July 2019. We anticipate awarding contracts in December 2019, with services to commence in May 2020.</p>
star this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar more like this
star this property grouped question UIN
281124 more like this
281125 more like this
star this property question first answered
less than 2019-09-03T14:49:39.783Zmore like thismore than 2019-09-03T14:49:39.783Z
star this property answering member
4362
star this property label Biography information for Edward Argar remove filter
unstar this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts more like this
1141463
star this property registered interest false more like this
star this property date less than 2019-07-23more like thismore than 2019-07-23
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading Debt Collection: Regulation more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, with reference to Written Statement of 22 July 2019 on Enforcement Update, HCWS 1776, whether he has plans to increase the regulation of enforcement agents before work performed by civilian enforcement officers is put out to tender. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts remove filter
star this property uin 281124 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>As set out in the Justice Secretary’s Written Statement on bailiff reform, we will respond to the Call for Evidence and the Justice Select Committee’s report following further engagement with our stakeholders over the Summer. We will explore what barriers prevent people from making a complaint based on submissions to the Call for Evidence and meetings with our stakeholders.</p><p> </p><p>Our response will also consider the case for further regulation. County Court Bailiffs, who are employees of Her Majesty’s Courts and Tribunal Service (HMCTS), and Approved Enforcement Agencies who enforce criminal orders, were not within scope of the review of enforcement agents. We will liaise with trade unions if any proposals that may arise from our consideration of the responses from the Call for Evidence directly impact on Court staff.</p><p> </p><p>HMCTS are in the process of procuring a new set of contracts for Approved Enforcement Agencies (AEA) to enable the collection of criminal orders. The tender went live on 1 July 2019. We anticipate awarding contracts in December 2019, with services to commence in May 2020.</p>
star this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar more like this
star this property grouped question UIN
281123 more like this
281125 more like this
star this property question first answered
less than 2019-09-03T14:49:39.82Zmore like thismore than 2019-09-03T14:49:39.82Z
star this property answering member
4362
star this property label Biography information for Edward Argar remove filter
unstar this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts more like this
1141464
star this property registered interest false more like this
star this property date less than 2019-07-23more like thismore than 2019-07-23
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading Debt Collection: Regulation more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, with reference to the Written Statement of 22 July 2019 on Enforcement Update, HCWS 1776, whether he plans to consult staff trades unions before strengthening the regulation of enforcement agents. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts remove filter
star this property uin 281125 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>As set out in the Justice Secretary’s Written Statement on bailiff reform, we will respond to the Call for Evidence and the Justice Select Committee’s report following further engagement with our stakeholders over the Summer. We will explore what barriers prevent people from making a complaint based on submissions to the Call for Evidence and meetings with our stakeholders.</p><p> </p><p>Our response will also consider the case for further regulation. County Court Bailiffs, who are employees of Her Majesty’s Courts and Tribunal Service (HMCTS), and Approved Enforcement Agencies who enforce criminal orders, were not within scope of the review of enforcement agents. We will liaise with trade unions if any proposals that may arise from our consideration of the responses from the Call for Evidence directly impact on Court staff.</p><p> </p><p>HMCTS are in the process of procuring a new set of contracts for Approved Enforcement Agencies (AEA) to enable the collection of criminal orders. The tender went live on 1 July 2019. We anticipate awarding contracts in December 2019, with services to commence in May 2020.</p>
star this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar more like this
star this property grouped question UIN
281123 more like this
281124 more like this
star this property question first answered
less than 2019-09-03T14:49:39.867Zmore like thismore than 2019-09-03T14:49:39.867Z
star this property answering member
4362
star this property label Biography information for Edward Argar remove filter
unstar this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts more like this
1139887
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading Probate: Computer Software more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, what steps his Department has taken to mitigate the potential effect of the rollout of new software at probate registries across England and Wales on the length of time it takes to obtain grants of probate and letters of administration. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts remove filter
star this property uin 278566 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-08-02more like thismore than 2019-08-02
star this property answer text <p>The recent, temporary increase in waiting times was caused by a combination of an increased volume of incoming work and the transition to a new case management system. The move to the new system meant that staff had to spend time being trained and familiarising themselves with it. There were also some initial performance issues which have now been resolved.</p><p> </p><p>At the end of June 2019, 93% of users indicated, from five feedback options, that they were satisfied or very satisfied with the online application service provided.</p><p> </p><p>Urgent action has been taken to address the delays which have been experienced in the probate service. Her Majesty’s Courts &amp; Tribunals Service (HMCTS) is increasing staffing levels and further improving the digital service to help reduce waiting times.</p><p> </p><p>Official statistics are not published on the average length of time from receipt of the application to the issue of a grant of probate and letters of administration. HMCTS internal management information, which is not subject to the rigorous quality assurance processes of official statistics, has been used to show the following average times from receipt of an application to a grant being issued:</p><table><tbody><tr><td><p><strong>Month and year </strong></p></td><td><p><strong>Average Weeks to grant issued </strong></p></td></tr><tr><td><p>January 2018</p></td><td><p>3</p></td></tr><tr><td><p>February 2018</p></td><td><p>3</p></td></tr><tr><td><p>March 2018</p></td><td><p>3</p></td></tr><tr><td><p>April 2018</p></td><td><p>3</p></td></tr><tr><td><p>May 2018</p></td><td><p>3</p></td></tr><tr><td><p>June 2018</p></td><td><p>3</p></td></tr><tr><td><p>July 2018</p></td><td><p>3</p></td></tr><tr><td><p>August 2018</p></td><td><p>3</p></td></tr><tr><td><p>September 2018</p></td><td><p>3</p></td></tr><tr><td><p>October 2018</p></td><td><p>3</p></td></tr><tr><td><p>November 2018</p></td><td><p>3</p></td></tr><tr><td><p>December 2018</p></td><td><p>3</p></td></tr><tr><td><p>January 2019</p></td><td><p>2</p></td></tr><tr><td><p>February 2019</p></td><td><p>2</p></td></tr><tr><td><p>March 2019</p></td><td><p>3</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>April 2019</p></td><td><p>2</p></td></tr><tr><td><p>May 2019</p></td><td><p>6</p></td></tr><tr><td><p>June 2019</p></td><td><p>9</p></td></tr></tbody></table><p> </p><p>These figures do not include cases which are waiting for a grant to be issued. The data from April 2019 to June 2019 have been extracted from the HMCTS Reform Core Case Data system, which is a new system in active development, and may not be directly comparable with figures for earlier periods. All figures, especially those for April 2019 to June 2019, are provisional and subject to revision.</p><p> </p><p>Some grants are experiencing delays of between four and six weeks outside of our targets as a result of significant increases in work during March and April and some technology issues which have now been resolved. We have recruited more staff and are now issuing in excess of 1,000 grants a day, which is bringing waiting times down further.</p>
star this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar more like this
star this property grouped question UIN
278565 more like this
278567 more like this
star this property question first answered
less than 2019-08-02T14:39:10.777Zmore like thisremove minimum value filter
star this property answering member
4362
star this property label Biography information for Edward Argar remove filter
unstar this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts more like this
1139888
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
unstar this property hansard heading Probate more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, what the average time taken was to obtain grants of probate and letters of administration from probate registries across England and Wales in each month in 2018 and 2019. more like this
star this property tabling member constituency Dwyfor Meirionnydd more like this
star this property tabling member printed
Liz Saville Roberts remove filter
star this property uin 278567 more like this
star this property answer
answer
star this property is ministerial correction false more like this
unstar this property date of answer less than 2019-08-02more like thismore than 2019-08-02
star this property answer text <p>The recent, temporary increase in waiting times was caused by a combination of an increased volume of incoming work and the transition to a new case management system. The move to the new system meant that staff had to spend time being trained and familiarising themselves with it. There were also some initial performance issues which have now been resolved.</p><p> </p><p>At the end of June 2019, 93% of users indicated, from five feedback options, that they were satisfied or very satisfied with the online application service provided.</p><p> </p><p>Urgent action has been taken to address the delays which have been experienced in the probate service. Her Majesty’s Courts &amp; Tribunals Service (HMCTS) is increasing staffing levels and further improving the digital service to help reduce waiting times.</p><p> </p><p>Official statistics are not published on the average length of time from receipt of the application to the issue of a grant of probate and letters of administration. HMCTS internal management information, which is not subject to the rigorous quality assurance processes of official statistics, has been used to show the following average times from receipt of an application to a grant being issued:</p><table><tbody><tr><td><p><strong>Month and year </strong></p></td><td><p><strong>Average Weeks to grant issued </strong></p></td></tr><tr><td><p>January 2018</p></td><td><p>3</p></td></tr><tr><td><p>February 2018</p></td><td><p>3</p></td></tr><tr><td><p>March 2018</p></td><td><p>3</p></td></tr><tr><td><p>April 2018</p></td><td><p>3</p></td></tr><tr><td><p>May 2018</p></td><td><p>3</p></td></tr><tr><td><p>June 2018</p></td><td><p>3</p></td></tr><tr><td><p>July 2018</p></td><td><p>3</p></td></tr><tr><td><p>August 2018</p></td><td><p>3</p></td></tr><tr><td><p>September 2018</p></td><td><p>3</p></td></tr><tr><td><p>October 2018</p></td><td><p>3</p></td></tr><tr><td><p>November 2018</p></td><td><p>3</p></td></tr><tr><td><p>December 2018</p></td><td><p>3</p></td></tr><tr><td><p>January 2019</p></td><td><p>2</p></td></tr><tr><td><p>February 2019</p></td><td><p>2</p></td></tr><tr><td><p>March 2019</p></td><td><p>3</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>April 2019</p></td><td><p>2</p></td></tr><tr><td><p>May 2019</p></td><td><p>6</p></td></tr><tr><td><p>June 2019</p></td><td><p>9</p></td></tr></tbody></table><p> </p><p>These figures do not include cases which are waiting for a grant to be issued. The data from April 2019 to June 2019 have been extracted from the HMCTS Reform Core Case Data system, which is a new system in active development, and may not be directly comparable with figures for earlier periods. All figures, especially those for April 2019 to June 2019, are provisional and subject to revision.</p><p> </p><p>Some grants are experiencing delays of between four and six weeks outside of our targets as a result of significant increases in work during March and April and some technology issues which have now been resolved. We have recruited more staff and are now issuing in excess of 1,000 grants a day, which is bringing waiting times down further.</p>
star this property answering member constituency Charnwood more like this
star this property answering member printed Edward Argar more like this
star this property grouped question UIN
278565 more like this
278566 more like this
star this property question first answered
less than 2019-08-02T14:39:10.84Zmore like thismore than 2019-08-02T14:39:10.84Z
star this property answering member
4362
star this property label Biography information for Edward Argar remove filter
unstar this property tabling member
4521
unstar this property label Biography information for Liz Saville Roberts more like this