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1135490
star this property registered interest false more like this
star this property date less than 2019-06-28more like thismore than 2019-06-28
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Social Security Benefits more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 27 June 2019 to Question 268402, if she will place in the Library a copy of the dataset from which the median balance per debtor was calculated. more like this
star this property tabling member constituency Birkenhead more like this
star this property tabling member printed
Frank Field more like this
star this property uin 270706 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>A copy of the relevant dataset* will be placed in the Library.</p><p> </p><p>In order to comply with the General Data Protection Regulations 2018, the dataset contains values only.</p><p> </p><p>The data set shows all balances held on our systems for the relevant period. It includes ‘minus’ figures, which reflect changes made as a result of successful appeals.</p><p> </p><p>The data does not include any Universal Credit overpayments. It includes debts accrued in a number of ways including Working Tax Credit and Child Tax Credit overpayments built up under HMRC as well as fraud and error overpayments.</p><p> </p><p>Working Tax Credit and Child Tax Credit were introduced in 2003, with some people then accruing debts over many years.</p><p> </p><p>We do not want people to face undue financial hardship as a result of repaying overpayments. If people do struggle, adjustments can be made and will be based on an individual’s circumstance.</p><p> </p><p>The overall maximum amount that can be deducted from a claimant’s Universal Credit each month to recover a benefit overpayment is an amount equal to 40% of their Universal Credit standard allowance.</p><p> </p><p>The vast majority of benefit payments are made correctly; this stock of debts equates to around 0.6% of current annual welfare expenditure. The legacy welfare system is complex in its structure and administration and in the way that qualifying conditions interact with each other. UC provides a single system of means-tested support for working-age households who are in or out of work and we expect this to reduce overpayments.</p><p> </p><p><strong> </strong></p><p><em>*The data provided has been sourced from internal management information and was not intended for public release. It should therefore not be compared to any other, similar data subsequently released by the Department.</em></p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property question first answered
less than 2019-09-03T16:11:32.033Zmore like thismore than 2019-09-03T16:11:32.033Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
478
unstar this property label Biography information for Frank Field more like this
1139753
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Working Hours more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how much time off in lieu has been taken by staff in her Department in each of the last five years. more like this
star this property tabling member constituency Hemsworth more like this
star this property tabling member printed
Jon Trickett more like this
star this property uin 278374 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-29more like thismore than 2019-07-29
star this property answer text <p>DWP offers a Flexible Working Hours (FWH) policy which allows employees to accrue additional hours worked as a flexi credit that can then be taken as time off in lieu.</p><p> </p><p>The FWH policy is managed locally and DWP does not hold central records of how much time off in lieu has been taken by employees, therefore the information could only be provided at disproportionate cost.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property question first answered
less than 2019-07-29T12:16:08.19Zmore like thismore than 2019-07-29T12:16:08.19Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
410
unstar this property label Biography information for Jon Trickett more like this
1139813
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Jobcentre Plus: Training more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what training her Department provides to Jobcentre Plus staff on economic abuse as a form of domestic abuse. more like this
star this property tabling member constituency Rotherham more like this
star this property tabling member printed
Sarah Champion more like this
star this property uin 278514 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-29more like thismore than 2019-07-29
star this property answer text <p>DWP is committed to providing the best possible support for all our claimants, including the most vulnerable in society. This includes those who are, or have been, victims of domestic abuse.</p><p> </p><p>Our Work Coaches undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants. All Work Coaches receive training on how to support claimants with complex needs, which includes a module on identifying, supporting and signposting victims of abuse.</p><p> </p><p>In addition around 600 DWP staff across the UK are currently undergoing specialist training from expert organisation Women’s Aid. The newly assigned points of contact will be trained to identify and support the needs of anyone experiencing domestic abuse, and will work closely with local services to share knowledge and signpost women to additional, external support.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property question first answered
less than 2019-07-29T14:31:05.86Zmore like thismore than 2019-07-29T14:31:05.86Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4267
unstar this property label Biography information for Sarah Champion more like this
1139894
star this property registered interest false more like this
star this property date less than 2019-07-17more like thismore than 2019-07-17
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 July 2019 to Question 275662, what provision her Department makes for claimants who do not have access to the internet and are unable to check how their award is calculated and a breakdown of what deductions are being made. more like this
star this property tabling member constituency Birmingham, Selly Oak more like this
star this property tabling member printed
Steve McCabe more like this
star this property uin 278343 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-02more like thismore than 2019-09-02
star this property answer text <p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward. This can be accessed at:<a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. In exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p><p>The Work Coach or Case Manager supporting the claimant can inform them of how their award is calculated and the breakdown of their deductions and, where needed, can provide this in writing.</p><p> </p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property question first answered
less than 2019-09-02T14:45:47.007Zmore like thismore than 2019-09-02T14:45:47.007Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
298
unstar this property label Biography information for Steve McCabe more like this
1140433
star this property registered interest false more like this
star this property date less than 2019-07-18more like thismore than 2019-07-18
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Department for Work and Pensions: Ethnic Groups more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many BAME staff are employed at (a) grade 7, (b) grade 5 and (c) grade 3 in her Department. more like this
star this property tabling member constituency Feltham and Heston more like this
star this property tabling member printed
Seema Malhotra more like this
star this property uin 279155 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-29more like thismore than 2019-07-29
star this property answer text <p>DWP encourages all of its employees to provide details of their personal diversity information, however this action is voluntary and therefore we do not hold a complete picture of our workforce representation.</p><p> </p><p>As at 30<sup>th</sup> June 2019, 82% of DWP’s workforce have positively shared details of their ethnicity. Details of the grades requested are:</p><p><em> </em></p><p><strong> </strong></p><table><tbody><tr><td><p><strong>Grade</strong></p></td><td><p><strong>Number of employees who have indicated they are an ethnic minority </strong></p></td></tr><tr><td><p><strong>G7</strong></p></td><td><p>90</p></td></tr><tr><td><p><strong>G5</strong></p></td><td><p>7</p></td></tr><tr><td><p><strong>G3</strong></p></td><td><p>~</p></td></tr></tbody></table><p><strong> </strong></p><p>~ In line with Office of National Statistics guidance data has been suppressed as count is less than 5 people</p><p> </p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property question first answered
less than 2019-07-29T12:08:38.027Zmore like thismore than 2019-07-29T12:08:38.027Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4253
unstar this property label Biography information for Seema Malhotra more like this
1140533
star this property registered interest false more like this
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Welfare Assistance Schemes more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of local authorities that no longer provide local welfare assistance schemes. more like this
star this property tabling member constituency Newcastle upon Tyne North more like this
star this property tabling member printed
Catherine McKinnell more like this
star this property uin 279418 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-29more like thismore than 2019-07-29
star this property answer text <p>The reforms to the Social Fund in 2013 allowed local authorities in England, and the devolved administrations in Scotland and Wales, to deliver their own local provision for people who are in need of urgent help. We passed funding over to local authorities and devolved administrations (from April 2013) on a non-ring-fenced basis, with no statutory duties or monitoring requirements attached. Local authorities are best placed to decide how to target flexible help to support local welfare needs. The Government has no plans to alter policy on LWP or to review this provision at this time.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property grouped question UIN 279420 more like this
star this property question first answered
less than 2019-07-29T14:39:47.407Zmore like thismore than 2019-07-29T14:39:47.407Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4125
unstar this property label Biography information for Catherine McKinnell more like this
1140534
star this property registered interest false more like this
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will make it her policy to extend the eligibility for budgeting loans to all families in receipt of universal credit. more like this
star this property tabling member constituency Newcastle upon Tyne North more like this
star this property tabling member printed
Catherine McKinnell more like this
star this property uin 279419 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-02more like thismore than 2019-09-02
star this property answer text <p>This Government is committed to providing a strong safety-net for those who need it and continues to spend over £95 billion a year on working age welfare benefits. This includes a well-established system of hardship payments, benefit advances and budgeting loans for those who need extra support. The Government also provides a range of additional financial support to families and this includes free school meals, Healthy Start vouchers and help with health costs.</p><p>Budgeting Advances have replaced Budgeting Loans for those in receipt of Universal Credit helping to provide additional assistance for emergency household costs, such as replacing a broken cooker, getting a job or staying in work or funeral costs. Eligibility for a Budgeting Advance is explained on GOV.UK and can be accessed at: <a href="https://www.gov.uk/universal-credit/other-financial-support" target="_blank">https://www.gov.uk/universal-credit/other-financial-support</a></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property question first answered
less than 2019-09-02T14:24:22.2Zmore like thismore than 2019-09-02T14:24:22.2Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4125
unstar this property label Biography information for Catherine McKinnell more like this
1140535
star this property registered interest false more like this
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Welfare Assistance Schemes: Immigrants more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will make it her policy to extend eligibility for local welfare assistance to families with dependent children that have no recourse to public funds conditions attached to their leave to remain in the UK. more like this
star this property tabling member constituency Newcastle upon Tyne North more like this
star this property tabling member printed
Catherine McKinnell more like this
star this property uin 279420 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-29more like thismore than 2019-07-29
star this property answer text <p>The reforms to the Social Fund in 2013 allowed local authorities in England, and the devolved administrations in Scotland and Wales, to deliver their own local provision for people who are in need of urgent help. We passed funding over to local authorities and devolved administrations (from April 2013) on a non-ring-fenced basis, with no statutory duties or monitoring requirements attached. Local authorities are best placed to decide how to target flexible help to support local welfare needs. The Government has no plans to alter policy on LWP or to review this provision at this time.</p> more like this
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property grouped question UIN 279418 more like this
star this property question first answered
less than 2019-07-29T14:39:47.457Zmore like thismore than 2019-07-29T14:39:47.457Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4125
unstar this property label Biography information for Catherine McKinnell more like this
1140594
star this property registered interest false more like this
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest response time was to answer universal credit freephone numbers; and how many complaints about telephone response times for those numbers have been made in the last six months for which figures are available. more like this
star this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
star this property uin 279395 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account, claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>For June 2019 the average speed of answer for a call to the Universal Credit helpline was 2 minutes 39 seconds. The longest response time was 55 minutes 33 seconds. In June we answered 1.2 million calls. The longest response time refers to a single caller and is not reflective of the experience of the majority of our customers.</p><p> </p><p>The average speed of answer measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p>The information requested about telephony complaints is not available in the format requested and doing so could only be provided at disproportionate cost. We do not capture data specifically on complaints about response times for answering the Universal Credit helpline.</p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property question first answered
less than 2019-09-03T16:18:26.4Zmore like thismore than 2019-09-03T16:18:26.4Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
1548
unstar this property label Biography information for Jessica Morden more like this
1140598
star this property registered interest false more like this
star this property date less than 2019-07-19more like thismore than 2019-07-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, when she plans to start the universal credit managed migration pilot. more like this
star this property tabling member constituency Newport East more like this
star this property tabling member printed
Jessica Morden more like this
star this property uin 279396 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-03more like thismore than 2019-09-03
star this property answer text <p>The Department commenced the Move to Universal Credit pilot in the area served by Harrogate Jobcentre on 24 July 2019. Following the pilot, we will report back to Parliament on our progress and findings, and at that point, will determine the process for bringing forward further legislation to move claimants beyond the pilot phase.</p><p> </p><p>The regulations also allowed for people potentially eligible for Severe Disability Premium transitional awards to start receiving payments. Statistics published on 2 September 2019 show over 6,300 claims worth over £16 million have been paid.</p><p> </p><p>The Secretary of State delivered an Oral Statement to the House on 22 July 2019 to announce the commencement of the Universal Credit managed migration pilot (also known as the Move to Universal Credit pilot), which can be viewed here - <a href="https://hansard.parliament.uk/commons/2019-07-22/debates/8111667B-E194-41D6-9496-FE1E870225E6/UniversalCreditManagedMigration" target="_blank">https://hansard.parliament.uk/commons/2019-07-22/debates/8111667B-E194-41D6-9496-FE1E870225E6/UniversalCreditManagedMigration</a></p>
star this property answering member constituency Colchester more like this
star this property answering member printed Will Quince remove filter
star this property question first answered
less than 2019-09-03T15:41:34.117Zmore like thismore than 2019-09-03T15:41:34.117Z
unstar this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
1548
unstar this property label Biography information for Jessica Morden more like this