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1699335

	registered interest
	date	27/03/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Taxation: Electronic Government
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government what consideration they gave to the Report from the Communications and Digital Committee Digital exclusion (3rd Report, Session 2022–23, HL Paper 219) when removing the postal address for HMRC from tax code notices.
	tabling member printed	Lord Lipsey
	uin	HL3684
	answer	answer is ministerial correction date of answer 08/04/2024 answer text <p>HMRC could not have considered the 2022-23 Communications and Digital Committee Report on Digital Exclusion when removing the postal address from tax code notices, as this change occurred over 5 years ago. In keeping with the HMRC Charter principles, the Department aims to balance digital initiatives with accessibility for those facing digital exclusion.</p> answering member printed Baroness Vere of Norbiton question first answered 08/04/2024 14:17:31 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey

1694337

	registered interest
	date	06/03/2024
	answering body	Treasury
	answering dept id	14
	answering dept short name	Treasury
	answering dept sort name	Treasury
	hansard heading	Taxation: Electronic Government
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government why they do not include a postal address option on tax code notices to enable digitally excluded people to contact HMRC more easily.
	tabling member printed	Lord Lipsey
	uin	HL3072
	answer	answer is ministerial correction date of answer 13/03/2024 answer text <p>HMRC removed postal address from notices to encourage customers to use their digital services and interact with them online through their Personal Tax Account. Customers can submit queries electronically via HMRC’s iForm, which is handled by a dedicated team similar post correspondence.</p><p>For those unable to engage online, HMRC continues to provide support through telephone, including the Extra Support Service. This service is for customers who cannot contact HMRC due to health or personal issues. They can request phone, video, or in-person appointments when calling the helplines, and HMRC’s advisers will assess their circumstances to offer the best option for them.</p><p>More information can be found on the Extra Support Service at:</p><p><a href="https://www.gov.uk/get-help-hmrc-extra-support" target="_blank">Get help from HMRC if you need extra support: Help you can get - GOV.UK (www.gov.uk)</a></p> answering member printed Baroness Vere of Norbiton question first answered 13/03/2024 12:04:58 answering member 4580 label Biography information for Baroness Vere of Norbiton
	tabling member	2492 label Biography information for Lord Lipsey