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1204231

	registered interest
	date	16/06/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	2
	legislature	25277 pref label House of Lords
	question text	Her Majesty's Government what was the (1) average, (2) longest, and (3) shortest, clearance time for a (a) claim, (b) mandatory reconsideration, and (c) successful appeal outcome to be implemented, in relation to Personal Independence Payment in each of the last 13 months.
	tabling member printed	Baroness Lister of Burtersett
	uin	HL5788
	answer	answer is ministerial correction date of answer 01/07/2020 answer text <p>Tables 1 shows the Median, Lower Quartile and Upper Quartile of the number of weeks taken for a Personal Independence Payment (PIP) claim to receive an initial decision from registration. This data covers both PIP New Claims and Reassessments from Disability Living Allowance (DLA) for each month from April 2019 – April 2020, the most recent 13 months for which data is available.</p><p> </p><p>Table 2 shows the Median, Lower Quartile and Upper Quartile of the number of calendar days taken for a PIP Mandatory Reconsideration (MR) to be cleared from registration. This data covers all MRs cleared each month from April 2019 – April 2020, the most recent 13 months for which data is available.</p><p> </p><p>A copy of the tables is attached.</p><p> </p><p>Please note that information about the extremes of a distribution (e.g. the maximum clearance time) risks being disclosive. We would not release this information publicly. Therefore, we have presented information on the lower quartile, median and upper quartile of clearance times.</p><p> </p><p>The information requested on the clearance times for a successful appeal outcome to be implemented is not readily available and to provide it would incur disproportionate cost.</p> answering member printed Baroness Stedman-Scott question first answered 01/07/2020 14:23:56 answering member 4174 label Biography information for Baroness Stedman-Scott attachment 1 file name HL5788 Attachment.pdf title Tables for Parliamentary Question HL5788
	tabling member	4234 label Biography information for Baroness Lister of Burtersett

1542081

	registered interest
	date	14/11/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 9 November (HL2940), what plans they have to direct assessors for Personal Independence Payments to speak to more claimants directly before they make an initial decision.
	tabling member printed	Baroness Thomas of Winchester
	uin	HL3394
	answer	answer is ministerial correction date of answer 25/11/2022 answer text <p>Following the consultation with a heath professional and receipt of the subsequent functional assessment report, DWP Case Managers are trained to make outbound calls to customers, where necessary, as part of the decision-making process to clarify any gaps in evidence or further clarify customers’ restrictions.</p><p><strong> </strong></p> answering member printed Baroness Stedman-Scott question first answered 25/11/2022 14:33:26 answering member 4174 label Biography information for Baroness Stedman-Scott
	tabling member	3785 label Biography information for Baroness Thomas of Winchester

1355756

	registered interest
	date	15/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent assessment she made of the change in average waiting time for decision on personal independence payments (a) applications and (b) appeals.
	tabling member constituency	Dulwich and West Norwood
	tabling member printed	Helen Hayes
	uin	50108
	answer	answer is ministerial correction date of answer 23/09/2021 answer text <p>We are committed to ensuring that people can access financial support through Personal Independence Payment (PIP) in a timely manner and reducing customer journey times for PIP claimants is a priority for the Department. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence.</p><p> </p><p>Processing times can vary reflecting factors including customer demand, operational resource and timescales for different parts of the process. In particular, the COVID-19 pandemic has caused distortion and work is ongoing to manage the recovery. This includes allowing a longer deadline for return of the PIP2 questionnaire for claims made between late February and late May 2021; these claims have now started to reach clearance.</p><p> </p><p>Processing times for new PIP claims in July 2021 (most recent data available) are similar to levels a year ago.</p><p> </p><p>The latest published statistics show that the waiting time for PIP appeals has come down: the average waiting time for PIP Tribunals in April to June 2021 was 27 weeks, a decrease of 4 weeks compared to the same quarter in the previous year.</p><p> </p><p>In the vast majority of PIP cases DWP makes the right decision, meaning they never go to appeal, and through recent improvements to our decision-making we are ensuring that disabled people get all the support they are entitled to as quickly as possible. DWP and HMCTS, who administer social security appeals, continue to work together to reduce the length of time it takes for appeals to be heard. Where appeals are made, waiting times generally can fluctuate temporarily and geographically, owing to a number of variable factors, including volumes of benefit decisions made locally, availability of medical/disability members, venue capacity and the complexity of the issue in dispute. Any disparity in waiting times is monitored and investigated locally.</p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 23/09/2021 10:11:03 answering member 1609 label Biography information for Chloe Smith previous answer version 22440 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
	tabling member	4510 label Biography information for Helen Hayes

1355872

	registered interest
	date	15/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce the backlog of people waiting for personal independence payment claims to be processed.
	tabling member constituency	Wansbeck
	tabling member printed	Ian Lavery
	uin	50029
	answer	answer is ministerial correction date of answer 30/09/2021 answer text <p>We are committed to ensuring that people can access financial support through Personal Independence Payment (PIP) in a timely manner and reducing customer journey times for PIP claimants is a priority for the Department. We always aim to make an award decision as quickly as possible, taking into account the need to review all available evidence.</p><p> </p><p>The time it takes to clear a claim and the number of people awaiting a decision can vary reflecting factors including customer demand, operational resource and timescales for different parts of the process. In particular, the COVID-19 pandemic has caused distortion and work is ongoing to manage the recovery.</p><p> </p><p>The time it takes clear new PIP claims in July 2021 (most recent data available) are similar to levels a year ago.</p><p> </p><p>We are always looking at ways to improve the assessment process. In addition to face-to-face, we will continue to conduct paper-based, telephone and video assessments where appropriate.</p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 30/09/2021 15:57:59 answering member 1609 label Biography information for Chloe Smith
	tabling member	4139 label Biography information for Ian Lavery

1356291

	registered interest
	date	16/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the (a) challenges and (b) merits of personal independence payment phone assessments.
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	uin	50698
	answer	answer is ministerial correction date of answer 23/09/2021 answer text <p>During the coronavirus pandemic, we carried out assessments by telephone as a temporary measure. The feedback on telephone assessments has so far been positive: in a recent survey published by the Department, the majority of people who had a telephone assessment for PIP or for their WCA were ‘satisfied’ or ‘very satisfied’.</p><p> </p><p>In Shaping Future Support: The Health and Disability Green Paper, we are consulting on the use of telephone and video assessments as an alternative to face-to-face in the future and want to fully evaluate their effectiveness. We have asked for views about the different ways to provide assessments, and how to improve telephone assessments to ensure they are as accurate and effective as possible. It is important that people continue to receive consistent and accurate decisions irrespective of the type of assessment they go through.</p><p> </p><p>DWP Survey results of claimants who have received a telephone assessment are published here: <a href="https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc" target="_blank">Claimant experience of telephone-based health assessments for PIP, ESA and UC - GOV.UK (www.gov.uk)</a></p><p><strong> </strong></p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 23/09/2021 10:07:23 answering member 1609 label Biography information for Chloe Smith previous answer version 22840 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
	tabling member	4440 label Biography information for Marion Fellows

1356292

	registered interest
	date	16/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether her Department plans to provide personal independence payment claimants with a choice of being assessed by phone or face-to-face; and if her Department will take steps to help ensure that claimants can make an informed choice about how they would prefer to be assessed.
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	uin	50699
	answer	answer is ministerial correction date of answer 23/09/2021 answer text <p>In Shaping Future Support: The Health &amp; Disability Green Paper, we are consulting on the use of telephone and video assessments as an alternative to face-to-face in the future. We have asked for views about the different ways to provide assessments, and how to improve telephone assessments to ensure they are as accurate and effective as possible.</p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 23/09/2021 14:19:13 answering member 1609 label Biography information for Chloe Smith previous answer version 22841 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
	tabling member	4440 label Biography information for Marion Fellows

1356297

	registered interest
	date	16/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of personal independence claimants had their award changed at mandatory reconsideration stage following (a) an assessment by phone and (b) a face-to-face assessment between 1 April 2019 and 31 March 2020.
	tabling member constituency	Motherwell and Wishaw
	tabling member printed	Marion Fellows
	uin	50704
	answer	answer is ministerial correction date of answer 23/09/2021 answer text <p>The specific information requested is not readily available and to provide it would incur disproportionate cost. Telephone assessments were not used before late March 2020. For the two providers of medical assessments this was on 23<sup>rd</sup> March 2020 (Capita) and 6<sup>th</sup> April 2020 (IAS) respectively. Therefore, the vast majority of Personal Independence Payment (PIP) assessments for 2019-20 would have been face-to-face, with some paper based assessments.</p><p> </p><p> </p><p>The available information on PIP Mandatory Reconsiderations (MRs) and appeals in relation to Personal Independence Payment is published here:</p><p> </p><p><a href="https://www.gov.uk/government/statistics/personal-independence-payment-statistics-to-july-2021" target="_blank">Personal Independence Payment statistics to July 2021 - GOV.UK (www.gov.uk)</a></p><p> </p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 23/09/2021 10:03:22 answering member 1609 label Biography information for Chloe Smith previous answer version 22842 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
	tabling member	4440 label Biography information for Marion Fellows

1356525

	registered interest
	date	17/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is for personal independence payment claims to be reviewed by a Health Professional prior to determining the best method for undertaking an assessment in the most recent period for which figures are available; and whether that waiting time has met her Department's targets set for that process.
	tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
	tabling member printed	Drew Hendry
	uin	50998
	answer	answer is ministerial correction date of answer 23/09/2021 answer text <p>The information requested is not available.</p><p> </p><p>It might be helpful if I explain that on receipt of a referral, a Health Professional (HP) will review each case along with any additional information provided by the claimant. If there is enough paper-based evidence to determine entitlement, the HP will assess the claimant on this evidence alone. If there is not, the HP may request further medical evidence from a treating medical professional. Once all the information has been received, the HP may be able to provide a paper-based assessment. If they cannot, the HP will advise on the appropriateness of a telephone, video or face to face assessment, and an assessment will be scheduled with the claimant as soon as possible.</p><p>Both DWP and its providers remain committed to ensuring claimants receive an efficient service, and takes all steps possible to ensure claimants are assessed in the most efficient way possible.</p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 23/09/2021 14:11:14 answering member 1609 label Biography information for Chloe Smith previous answer version 23159 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
	tabling member	4467 label Biography information for Drew Hendry

1356902

	registered interest
	date	20/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to her Written Statement of 20 September 2021, Personal Independence Payment (PIP) Update, if she will publish further detail on (a) the work involved in the Administrative Exercise including the different stages of work to be carried out and (b) the date on which she expects the Administrative Exercise to be completed.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	51807
	answer	answer is ministerial correction date of answer 01/11/2021 answer text <p><strong> </strong></p><p>We currently estimate between 320,000 and 340,000 claimants will need their claims to be reviewed as a result of the MM judgment. Early estimates are subject to uncertainty and we will be refining this estimate as the exercise progresses. The exercise includes claims that were in payment on 6 April 2016 (the date of the original Upper Tribunal decision) as well as claims where DWP made a decision on or after 6 April 2016, including some claims where we did not award PIP. Where these claimants have made more than one claim for PIP each claim will need to be reviewed. The Department published updated guidance implementing the judgment from 17 September 2020, so new PIP decisions from that date already reflect the judgment and will not be reviewed as part of the exercise.</p><p> </p><p>We are not planning to invite claimants for an assessment. However, we may contact them for more information, so that we can make a decision on their claim. We will write to all claimants whose claim(s) we review. Claimants entitled to more PIP following a review will have their award increased and will receive backdated payments.</p><p> </p><p>It is too early for us to give a date by which we expect to have completed all the reviews.</p><p> </p><p> </p> answering member constituency Norwich North answering member printed Chloe Smith grouped question UIN 51700 51808 question first answered 01/11/2021 15:47:35 answering member 1609 label Biography information for Chloe Smith previous answer version 23500 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
	tabling member	4640 label Biography information for David Linden

1356903

	registered interest
	date	20/09/2021
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Personal Independence Payment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to her Written Statement of 20 September 2021, Personal Independence Payment (PIP) Update, how many individual PIP claims will be reviewed over the course of the Administrative Exercise.
	tabling member constituency	Glasgow East
	tabling member printed	David Linden
	uin	51808
	answer	answer is ministerial correction date of answer 01/11/2021 answer text <p><strong> </strong></p><p>We currently estimate between 320,000 and 340,000 claimants will need their claims to be reviewed as a result of the MM judgment. Early estimates are subject to uncertainty and we will be refining this estimate as the exercise progresses. The exercise includes claims that were in payment on 6 April 2016 (the date of the original Upper Tribunal decision) as well as claims where DWP made a decision on or after 6 April 2016, including some claims where we did not award PIP. Where these claimants have made more than one claim for PIP each claim will need to be reviewed. The Department published updated guidance implementing the judgment from 17 September 2020, so new PIP decisions from that date already reflect the judgment and will not be reviewed as part of the exercise.</p><p> </p><p>We are not planning to invite claimants for an assessment. However, we may contact them for more information, so that we can make a decision on their claim. We will write to all claimants whose claim(s) we review. Claimants entitled to more PIP following a review will have their award increased and will receive backdated payments.</p><p> </p><p>It is too early for us to give a date by which we expect to have completed all the reviews.</p><p> </p><p> </p> answering member constituency Norwich North answering member printed Chloe Smith grouped question UIN 51700 51807 question first answered 01/11/2021 15:47:35 answering member 1609 label Biography information for Chloe Smith previous answer version 23501 answering member constituency Norwich North answering member printed Chloe Smith answering member 1609 label Biography information for Chloe Smith
	tabling member	4640 label Biography information for David Linden