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<p>The DWP is proudly committed to becoming a more Trauma Informed organisation. The
potential merits of the adoption of the Trauma Informed Approach into DWP services,
will benefit all customers including those with mental ill health who are unemployed.
Adopting the principles of the approach into the core of our business will help us
to ensure that anyone interacting with our services feels as safe, empowered and understood
as possible; this will underpin our ongoing commitment to compassionate coaching and
tailored services.<strong> </strong></p><p> </p><p>We have a dedicated programme which
will integrate the six key pillars of the approach as defined by the Office for Health
Improvements and Disparities (December, 2022) which are safety, trustworthiness, choice,
empowerment, collaboration and cultural consideration. Our programme looks at these
six pillars within the contexts of application to our colleagues, our customers, our
culture, and the context of our interaction- whether that is a physical, telephony,
digital or postal interaction. There is significant emphasis within the design of
the programme regarding what more can be done to prevent trauma and re-traumatisation
for both our customers and our colleagues. We are learning from best practice demonstrated
by organisations such as NHS Education Scotland, Work Services Australia and the Wales
ACES Hub to shape the future prioritisation of this work.</p><p /><p>When developing
policies, the Department routinely carries out assessments against the Public Sector
Equality Duty to ensure that due regard is given to our responsibilities under the
Equality Act 2010.</p>
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