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<p>The £5.48 email charge is levied to fund the UKVI contact centre commercial contract
as the UK government believes it is right that those who use and benefit directly
from the UK immigration system make an appropriate contribution towards meeting the
costs of it. This email charge includes the initial e-mail enquiry plus any follow-up
e-mails to and from the contact centre relating to the same enquiry.</p><p>The international
charge (£5.48 per email enquiry) was introduced on 1st June 2017 as part of the UKVI
Contact Centre operations contract awarded to SITEL UK Ltd</p><p>Those who use the
services are predominantly from outside the UK. Our web site <a href="http://www.gov.uk"
target="_blank">www.gov.uk</a> is the main source of information and advice and is
free of charge.</p><p>Further details of the financial arrangement in place between
the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK
and International) is not available due to it being commercially sensitive.</p>
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