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1134037

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, for what reason his Department decided to charge visa applicants £5.48 for email inquiries.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268417
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The £5.48 email charge is levied to fund the UKVI contact centre commercial contract as the UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs of it. This email charge includes the initial e-mail enquiry plus any follow-up e-mails to and from the contact centre relating to the same enquiry.</p><p>The international charge (£5.48 per email enquiry) was introduced on 1st June 2017 as part of the UKVI Contact Centre operations contract awarded to SITEL UK Ltd</p><p>Those who use the services are predominantly from outside the UK. Our web site <a href="http://www.gov.uk" target="_blank">www.gov.uk</a> is the main source of information and advice and is free of charge.</p><p>Further details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:52:38 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134038

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying a £5.48 charge on email visa enquiries in 2018.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268418
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:53:36 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134039

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how much money in cash terms his Department raised from levying an additional £1.37 per minute on top of the standard network charge on telephone visa enquiries in 2018.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268419
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and Interna-tional) is not available due to it being commercially sensitive.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:54:34 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134040

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas: Fees and Charges
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many visa or settlement applicants paid for the priority service in 2018; and how many of those applicants received a response within one working day.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268420
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Home Office published information on in-country applications performance is available at <a href="https://www.gov.uk/government/publications/in-country-migration-data-may-2019" target="_blank">https://www.gov.uk/government/publications/in-country-migration-data-may-2019</a></p><p>The Home Office does not publish information on the out of country Priority and Super Priority visa service. Published information on the international visa operation is available at <a href="https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019" target="_blank">https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:32:10 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134041

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	VFS Global
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, if he will publish the criteria his Department use to assess the performance of VFS Global in handling visa and settlement applications.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268421
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>In line with the Government’s commitment to transparency, it is the Home Office’s intention to publish details of the Service Levels (Schedule 7 of the contract) relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global using Contracts Finder (part of gov.uk). These Service Levels set out the criteria Home Office uses to assess the performance of VFS Global in handling visa and settlement applications. Regrettably, the Home Office is currently experiencing technical issues and is not able to publish contract information using Contracts Finder.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:26:17 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134042

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	VFS Global
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, if he will publish his Department’s most recent assessment of VFS Global’s performance in meeting targets in relation to their handling of visa and settlement applications.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268422
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The Home Office do not publish VFS’s global performance in meeting targets in relation to their handling of visa and settlement applications.</p><p> </p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 16:56:06 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134044

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	VFS Global
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, if he will publish the contract held between his Department and VFS Global on handling visa and settlement applications.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268424
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>In line with the Government’s commitment to transparency, it is the Home Office’s intention to publish a redacted version of the Next Generation Visa (NGOV) Services contract delivered by VFS Global using Contracts Finder (part of gov.uk). Regrettably, the Home Office is currently experiencing technical issues and is not able to publish contract information using Contracts Finder.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:26:55 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134045

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	VFS Global
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, whether his Department plans to renew the contract held between his Department and VFS Global in relation to handling visa and settlement.
	tabling member constituency	Arfon
	tabling member printed	Hywel Williams
	uin	268425
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>The Home Office contract for Next Generation Visa (NGOV) Services delivered by VFS Global is currently due to expire on 31st March 2021. The Home Office has an option to extend the contract for a further 2 years (until 2023). No decision has yet been taken on how these services will be delivered post 2021.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 02/07/2019 15:27:32 answering member 4048 label Biography information for Caroline Nokes
	tabling member	1397 label Biography information for Hywel Williams

1134048

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Short-term Holding Facilities: Airports
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many people were detained (a) in total and (b) for more than 24 hours in short-term holding facilities at (i) Heathrow and (ii) Gatwick airport in the last 12 months for which figures are available.
	tabling member constituency	Kingston and Surbiton
	tabling member printed	Sir Edward Davey
	uin	268348
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Home Office management information indicates there were 19,434 detentions at the short-term holding facilities at Heathrow airport between June 2018 and May 2019. Of this number, 136 people were detained for more than 24 hours. For the same period 8,386 detentions were recorded in the short-term holding facilities at Gatwick airport, and of these 74 people were detained for more than 24 hours. This is provisional management information that has not been assured to the standard of official statistics.</p><p>Independent Monitoring Boards (IMBs) provide vital scrutiny of short-term holding facilities and help ensure that they provide a secure and humane detention environment. IMBs publish annual reports and the Government responds with a published action plan. The Government has responded to the 2018 annual report for the North and Midlands Independent Monitoring Board for short-term holding facilities and will be responding to the 2018 annual reports for Heathrow Airport, Glasgow, Edinburgh and Larne, and Port of Dover short-term holding facility Independent Monitoring Boards in due course.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 268349 question first answered 02/07/2019 15:24:10 answering member 4048 label Biography information for Caroline Nokes
	tabling member	188 label Biography information for Ed Davey

1134049

	registered interest
	date	24/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Short-term Holding Facilities
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what progress has been made implementing the recommendations of the Independent Monitoring Boards to improve conditions in short-term holding facilities.
	tabling member constituency	Kingston and Surbiton
	tabling member printed	Sir Edward Davey
	uin	268349
	answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>Home Office management information indicates there were 19,434 detentions at the short-term holding facilities at Heathrow airport between June 2018 and May 2019. Of this number, 136 people were detained for more than 24 hours. For the same period 8,386 detentions were recorded in the short-term holding facilities at Gatwick airport, and of these 74 people were detained for more than 24 hours. This is provisional management information that has not been assured to the standard of official statistics.</p><p>Independent Monitoring Boards (IMBs) provide vital scrutiny of short-term holding facilities and help ensure that they provide a secure and humane detention environment. IMBs publish annual reports and the Government responds with a published action plan. The Government has responded to the 2018 annual report for the North and Midlands Independent Monitoring Board for short-term holding facilities and will be responding to the 2018 annual reports for Heathrow Airport, Glasgow, Edinburgh and Larne, and Port of Dover short-term holding facility Independent Monitoring Boards in due course.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 268348 question first answered 02/07/2019 15:24:10 answering member 4048 label Biography information for Caroline Nokes
	tabling member	188 label Biography information for Ed Davey