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1271454

	registered interest
	date	15/12/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Members: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 December 2020 to Question 114290 on Home Office: Correspondence and the Answer of 15 December 2020 to Question 126107 on Members: Correspondence, whether her Department has the capability to measure the average time it takes to respond to correspondence from hon. Members.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	130183
	answer	answer is ministerial correction date of answer 11/01/2021 answer text <p>Currently different areas of the Department work on different IT systems for correspondence, which makes calculating average response times more complex. A programme of work is underway to transfer all correspondence onto one system.</p><p>Previous answers have given the link to published data for UKVI against meeting the 20-day service standards, this is published quarterly.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 11/01/2021 12:02:04 answering member 1530 label Biography information for James Brokenshire
	tabling member	4615 label Biography information for Lloyd Russell-Moyle

1258859

	registered interest
	date	07/12/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Members: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 23 November 2020 to Question 117315 on Members: Correspondence, how her Department monitors its adherence to its 95 per cent target.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	126107
	answer	answer is ministerial correction date of answer 15/12/2020 answer text <p>The Department uses a workflow tool which all Operational MPs correspondence is registered on. We are able to run reports each day which summarises the daily situation in relation to intake and output and the age of each piece of MPs correspondence. The report also monitors the daily progress of output towards the weekly 95% target.</p><p>The latest published data on UKVI performance against the service standard is held at: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fcustomer-service-operations-data-august-2020&amp;data=04%7C01%7CDave.Perkins%40homeoffice.gov.uk%7C55137be0e05e45069c3908d87fe7e48b%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637399981228588581%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=30qOzKaFBm4Quy0qExOvJtOfryFBgj7hcz9vurrrP6E%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/customer-service-operations-data-august-2020</a> and this includes data up to and including the end of quarter 2-2020/21. We are proposing the release of data for quarter 3, in due course.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 15/12/2020 15:09:53 answering member 1530 label Biography information for James Brokenshire
	tabling member	4615 label Biography information for Lloyd Russell-Moyle

1250954

	registered interest
	date	11/11/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what her Department's average response time to enquiries from hon. Members was in (a) August, (b) September and (c) October 2020.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	114289
	answer	answer is ministerial correction date of answer 01/12/2020 answer text <p>The Home Office does not measure the average time for responding to correspondence from hon. Members.</p><p><strong> </strong></p><p>However, in line with Cabinet Office guidance, the Home Office has a target of responding within 20 working days where a response is required.</p><p>As you will understand, the Home Office has, during the current year, dealt with unprecedented volumes of correspondence due to COVID-19. The Home Office ensures that urgent cases raised by hon. Members are prioritised and is taking steps to provide substantive responses in as short a time as possible.</p><p> </p><p>All correspondence received from hon. Members is being reviewed and will be responded to as soon as possible.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 01/12/2020 15:52:06 answering member 1530 label Biography information for James Brokenshire
	tabling member	4615 label Biography information for Lloyd Russell-Moyle

1250955

	registered interest
	date	11/11/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Home Office: Correspondence
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what the average response time is for her Department to respond to enquiries from hon. Members.
	tabling member constituency	Brighton, Kemptown
	tabling member printed	Lloyd Russell-Moyle
	uin	114290
	answer	answer is ministerial correction date of answer 01/12/2020 answer text <p>The Home Office does not measure the average time for responding to correspondence from hon. Members.</p><p><strong> </strong></p><p>However, in line with Cabinet Office guidance, the Home Office has a target of responding within 20 working days where a response is required.</p><p>As you will understand, the Home Office has, during the current year, dealt with unprecedented volumes of correspondence due to COVID-19. The Home Office ensures that urgent cases raised by hon. Members are prioritised and is taking steps to provide substantive responses in as short a time as possible.</p><p> </p><p>All correspondence received from hon. Members is being reviewed and will be responded to as soon as possible.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 01/12/2020 15:54:48 answering member 1530 label Biography information for James Brokenshire
	tabling member	4615 label Biography information for Lloyd Russell-Moyle