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1169090

	registered interest
	date	07/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Thomas Cook: Insolvency
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the implications for her policies of reports that former Thomas Cook staff are having difficulties accessing and navigating the benefits system.
	tabling member constituency	Weaver Vale
	tabling member printed	Mike Amesbury
	uin	1038
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>The Department is offering a range of support to anyone affected by the closure of Thomas Cook, through our Rapid Response Service (RRS) and wider services. This is designed to give practical support and advice to employers and their employees when faced with redundancy.</p><p> </p><p>The RRS is delivered in partnership with a range of national and local partners, including National Careers Service and local service providers. It was mobilised for former Thomas Cook employees to help people find a new job as soon as possible by offering tailored and individual support. Each Jobcentre Plus district area deploys resources according to the local situation and the needs of their claimants.</p><p> </p><p>In addition, Citizens Advice (England and Wales) and Citizens Advice Scotland continue to deliver ‘Help to Claim’ support to claimants making a new Universal Credit claim. Help to Claim have offered locally tailored support to former Thomas Cook employees in need of assistance face to face, and through prioritised telephony and web-chat channels.</p><p> </p><p>The Department keeps information we provide surrounding redundancies under review. This includes how we explain RRS and entitlements to benefits such as New Style Jobseeker’s Allowance and Universal Credit. We are committed to having the right level of resource in place to support and direct people to the correct benefit type.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 14/01/2020 13:09:45 answering member 4513 label Biography information for Mims Davies
	tabling member	4667 label Biography information for Mike Amesbury

1169575

	registered interest
	date	08/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Wales
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints her Department received in relation to processing claims for (a) universal credit and (b) personal independence payments in Wales in the last six months.
	tabling member constituency	Cardiff South and Penarth
	tabling member printed	Stephen Doughty
	uin	1436
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>The customer’s address is not a mandatory field when registering complaints on the Department’s complaints system. From the available data, the Department has received a total of 13 Universal Credit and 22 Personal Independence Payment complaints in relation to processing claims for Wales during the period July to December 2019.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 14/01/2020 16:11:45 answering member 4513 label Biography information for Mims Davies
	tabling member	4264 label Biography information for Stephen Doughty

1169838

	registered interest
	date	09/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Disclosure of Information
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she will publish her Department's policy on whistleblowing.
	tabling member constituency	Airdrie and Shotts
	tabling member printed	Neil Gray
	uin	1758
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>DWP supports the right of employees to raise any concerns they have about alleged wrongdoing and to be able to do this confidentially, if they wish, without fear of retribution. Within DWP, we encourage this and a Whistleblowing Policy is already published on the Department’s Intranet and is accessible by all employees. A copy of this policy will be placed in the Library of the House.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 14/01/2020 16:17:46 answering member 4513 label Biography information for Mims Davies
	tabling member	4365 label Biography information for Neil Gray

1169844

	registered interest
	date	09/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints regarding quality of service were received by the Independent Case Examiner in 2018-19; and how many of those complaints related to delays in commencing or completing an investigation.
	tabling member constituency	Bethnal Green and Bow
	tabling member printed	Rushanara Ali
	uin	1732
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>During the 2018/19 reporting year the Independent Case Examiner’s Office received 418 complaints about the service it provided; of which 289 concerned delays in commencing or completing an investigation (of those 164 took the form of a standard letter, from those complaining about communications associated with changes to women’s State Pension age).</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 14/01/2020 16:08:09 answering member 4513 label Biography information for Mims Davies
	tabling member	4138 label Biography information for Rushanara Ali

1169845

	registered interest
	date	09/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, for what reasons the Independent Case Examiner’s Annual Report for 2018-19 only includes data on the number of weeks taken for a full investigation to be completed from the date of commencement and not from the date on which the complaint was made.
	tabling member constituency	Bethnal Green and Bow
	tabling member printed	Rushanara Ali
	uin	1733
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>The Independent Case Examiner (ICE) is an Office Holder, appointed under contract to review complaints about DWP and its contracted service providers. In addition to adjudicating on escalated complaints and making case specific findings and recommendations for redress, the ICE looks to identify wider systemic issues associated with service failures: one of their contractual requirements is to report annually on their work to the Permanent Secretary. DWP provides an Office to support the ICE discharge their contractual obligations, but they have no role in the management of that Office or its resources. Their Annual Report therefore has its focus on findings associated with case examinations and outcomes, rather than the wider administration of the ICE Office.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 14/01/2020 16:15:49 answering member 4513 label Biography information for Mims Davies
	tabling member	4138 label Biography information for Rushanara Ali

1169847

	registered interest
	date	09/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average length of time taken was by the Independent Case Examiner to (a) begin and (b) complete an investigation into a complaint against her Department in the first six months of 2019.
	tabling member constituency	Bethnal Green and Bow
	tabling member printed	Rushanara Ali
	uin	1734
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>In the first six months of 2019 (January to June 2019) it took the Independent Case Examiner’s Office an average of: 59 weeks to commence an investigation (from the point at which the complaint was accepted for examination); and 23 weeks to complete an investigation (from the point at which it was allocated to an investigation case manager).</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 14/01/2020 16:08:45 answering member 4513 label Biography information for Mims Davies
	tabling member	4138 label Biography information for Rushanara Ali