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1524627

	registered interest
	date	20/10/2022
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Train Operating Companies: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what criteria her Department uses to assess whether a train operating company has provided an acceptable level of services for passengers.
	tabling member constituency	Liverpool, Wavertree
	tabling member printed	Paula Barker
	uin	68025
	answer	answer is ministerial correction date of answer 24/10/2022 answer text <p>The criteria the Department uses to evaluate the Performance-Based Fee are set out in the ERMA and NRC contracts.</p><p>Specifically, this area falls under Operational Performance and Customer Experience/Customer Satisfaction and Service Quality within the overall Scorecard.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 24/10/2022 11:35:39 answering member 4451 label Biography information for Kevin Foster
	tabling member	4828 label Biography information for Paula Barker

1463105

	registered interest
	date	16/05/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	P&O Ferries: Migrant Workers
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many transit visas have been issued by UK Visas and Immigration to non-UK resident seafarers employed by (a) Clyde Marine Recruitment and (b) International Fleet Management to work on P&O Ferries vessels on regularly scheduled services from UK ports between 1 February and 16 May 2022.
	tabling member constituency	Liverpool, Wavertree
	tabling member printed	Paula Barker
	uin	2701
	answer	answer is ministerial correction date of answer 24/05/2022 answer text <p>Home Office Migration Statistics do not publish the number of seafarers who have been granted visas to enter the UK <strong>to join </strong>Clyde Marine Recruitment and International Fleet Management to work on P&amp;O Ferries vessels. To capture numbers would require a manual trawl of data and to do so would incur disproportionate cost.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 24/05/2022 09:25:29 answering member 4451 label Biography information for Kevin Foster previous answer version 2258 answering member constituency Torbay answering member printed Kevin Foster answering member 4451 label Biography information for Kevin Foster
	tabling member	4828 label Biography information for Paula Barker

1387355

	registered interest
	date	13/12/2021
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what minimum service level agreements her Department has in place with companies that administer asylum seeker accommodation in respect to the maintenance of their properties.
	tabling member constituency	Liverpool, Wavertree
	tabling member printed	Paula Barker
	uin	92128
	answer	answer is ministerial correction date of answer 20/12/2021 answer text <p>The current Asylum Accommodation and Support Services Contracts commenced in September 2019 and are provided by three commercial providers.</p><p> </p><p>The contracts are published and in the public domain. Further information can be found at: <a href="https://www.gov.uk/government/news/new-asylum-accommodation-contracts-awarded" target="_blank">New asylum accommodation contracts awarded - GOV.UK (www.gov.uk)</a>. The Home Office have access to providers’ systems to monitor compliance.</p><p> </p><p>The Asylum Accommodation and Support Services contracts have a robust performance management system, against which providers are expected to deliver. This is supplemented by a formal governance process which includes quarterly Strategic Review Management Boards and monthly Contract Management Groups. Service credits and subsequent improvement plans are discussed and monitored as part of this process. Service Delivery Managers speak daily with providers about service delivery and performance. In response to the global pandemic, officials also have formal meetings on a weekly basis to ensure individuals are housed safely, services are delivered in line with their contractual obligations and adherence to guidance from Public Health England (PHE) is followed.</p><p>Asylum seekers can also raise specific issues or concerns about their accommodation through the 24/7 Advice, Issue Reporting and Eligibility (AIRE) service operated by Migrant Help. The Home Office and our providers receive feedback on complaints raised through our regular dialogue with Migrant Help, which enables attention to be focussed on particular areas of concern.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 20/12/2021 10:38:04 answering member 4451 label Biography information for Kevin Foster
	tabling member	4828 label Biography information for Paula Barker

1351467

	registered interest
	date	18/08/2021
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Asylum: Temporary Accommodation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what recent assessment her Department has made of the standard of temporary asylum accommodation in the UK; and what plans she has to increase the amount of available accommodation as part of the New Plan for Immigration.
	tabling member constituency	Liverpool, Wavertree
	tabling member printed	Paula Barker
	uin	41382
	answer	answer is ministerial correction date of answer 10/09/2021 answer text <p>We expect appropriate standards from our providers, who are expected to conduct regular checks across the accommodation estate. Throughout the pandemic, the ability to inspect accommodation in the usual way has faced some understandable logistical challenges, however we have robust systems in place to monitor and ensure continued accordance with the standards of service we and those we accommodate expect.</p><p> </p><p>Service users can also raise specific issues or concerns about their accommodation through the 24/7 Advice, Issue Reporting and Eligibility (AIRE) service operated by Migrant Help. The Home Office and our providers receive feedback on complaints raised through our regular dialogue with Migrant Help, which enables attention to be focussed on any areas of concern.</p><p> </p><p>All Asylum Accommodation and Support Services contracts (AASC) must adhere the Asylum Accommodation and Support Schedule Statement of Requirements. The standards of accommodation and service are set within the AASC contract and represent a higher standard of quality than the preceding COMPASS contracts.</p><p> </p><p>The new contracts have resulted in significant investment in the accommodation estate and its itinerary – improved facilities in Initial Accommodation, clear requirements on room sharing and greater inventory in Dispersal Accommodation. The new AIRE contract also introduces more independent and transparent oversight of standards through clearer complaints mechanisms for service users and supporting data which allows more intelligent targeting of performance improvement.</p><p> </p><p>We are working closely with local authorities across the UK to secure additional accommodation and ensure service users can move through and ‘move-on’ from the support system. We urge local authorities to work with us to identify new accommodation.</p><p> </p><p>Procurement of properties is being conducted at pace, but in all cases is subject to the consultation process set out within the Asylum Accommodation Support Contracts (AASC), whereby Local Authorities are able to raise objections to procurement of each specific property being proposed for use.</p><p> </p><p>The Home Office is committed to working closely with communities and stakeholders to ensure destitute asylum seekers are housed in safe, secure and suitable accommodation, and they are treated with dignity while their asylum claim is considered.</p> answering member constituency Torbay answering member printed Kevin Foster question first answered 10/09/2021 09:57:57 answering member 4451 label Biography information for Kevin Foster
	tabling member	4828 label Biography information for Paula Barker