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1697233
star this property registered interest false more like this
star this property date less than 2024-03-19more like thismore than 2024-03-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to his Department's publication entitled Transforming Support: The Health and Disability White Paper, published on 16 March 2023, what progress his Department has made on testing matching a Personal Independent Payment applicant’s primary health condition to a specialist assessor; and when he plans to publish the findings. more like this
unstar this property tabling member constituency Battersea more like this
star this property tabling member printed
Marsha De Cordova more like this
star this property uin 19455 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2024-03-26more like thismore than 2024-03-26
star this property answer text <p>The Health and Disability White Paper, published in March 2023, set out ambitious and extensive reforms to further support disabled people including exploring the initiative referred to as “Specialist Assessors”.</p><p>As the term “specialist” has a very specific meaning in a medical context, the decision has been made to rename the initiative to “Condition Focused Assessors” to avoid misalignment with clinical definitions. The ambition and intent of the initiative remains the same.</p><p>In September 2023, we began a small-scale test matching certain PIP claimants’ primary health condition to an existing healthcare professional (HCP) with relevant clinical experience. This test ran until January 2024, at which point it was expanded to cover claimants with multiple conditions.</p><p>We continue to work closely with key stakeholders and support organisations as we progress our testing. Initial exploratory research will be published later this year. The Health Transformation Programme looks to publish evaluation when services are suitably developed, and when findings are robust and provide a representative picture of our progress.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-03-26T14:16:41.417Zmore like thismore than 2024-03-26T14:16:41.417Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4676
unstar this property label Biography information for Marsha De Cordova more like this
1697234
star this property registered interest false more like this
star this property date less than 2024-03-19more like thismore than 2024-03-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to his Department's publication entitled Transforming Support: The Health and Disability White Paper, published on 16 March 2023, what progress his Department has made on the test of the feasibility of sharing assessment reports with Personal Independent Payment applicants before a decision is made; and when he plans to publish the findings. more like this
unstar this property tabling member constituency Battersea more like this
star this property tabling member printed
Marsha De Cordova more like this
star this property uin 19456 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2024-03-25more like thismore than 2024-03-25
star this property answer text <p>We are currently conducting a test to understand the impact of sharing assessment reports with PIP claimants by default. As part of the evaluation, we will gather insight from claimants to understand whether sharing the assessment report provides them with the opportunity to clarify evidence so that we can make the right decision as early as possible and improve trust and transparency in the decision-making process. Once the analysis of that insight is complete, we will consider next steps.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-03-25T12:59:55.517Zmore like thismore than 2024-03-25T12:59:55.517Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4676
unstar this property label Biography information for Marsha De Cordova more like this
1697235
star this property registered interest false more like this
star this property date less than 2024-03-19more like thismore than 2024-03-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps he has taken to inform recipients of the (a) limited capability for work-related activity element of Universal Credit and (b) Employment and Support Allowance support group of their potential entitlement to Personal Independence Payment. more like this
unstar this property tabling member constituency Battersea more like this
star this property tabling member printed
Marsha De Cordova more like this
star this property uin 19457 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2024-03-26more like thismore than 2024-03-26
star this property answer text <p>DWP Work Coaches and Disability Advisers can signpost and support claimants who may be eligible for other benefits. Signposting is also performed by Citizens Advice Bureau, Disability Groups, healthcare professionals and Welfare Rights organisations.</p><p> </p><p>Information for those who want to know more about DWP benefits is also available on GOV.UK and via social media.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-03-26T14:19:44.363Zmore like thismore than 2024-03-26T14:19:44.363Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4676
unstar this property label Biography information for Marsha De Cordova more like this
1693220
star this property registered interest false more like this
star this property date less than 2024-03-04more like thismore than 2024-03-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of expediting applications for Personal Independence Payments made by people with life-threatening conditions. more like this
unstar this property tabling member constituency Strangford more like this
star this property tabling member printed
Jim Shannon more like this
star this property uin 16698 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2024-03-12more like thismore than 2024-03-12
star this property answer text <p>DWP is committed to improving the way the benefit system supports people nearing the end of their life.</p><p> </p><p>There is no automatic entitlement to PIP in relation to a health condition - except in cases of people nearing the end of life.</p><p> </p><p>A PIP claimant is currently regarded as being end of life if they suffer from a progressive disease and their death in consequence of that disease can reasonably be expected within 12 months.</p><p> </p><p>Special considerations apply to such claimants. Currently, claims are processed within 3 days on average.</p><p> </p><p>In the longer term, the Health Transformation Programme will transform the entire PIP service to simplify and shorten the application process for all PIP claimants, including those with life-threatening conditions.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-03-12T17:07:18.293Zmore like thismore than 2024-03-12T17:07:18.293Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4131
unstar this property label Biography information for Jim Shannon more like this
1686876
star this property registered interest false more like this
star this property date less than 2024-02-01more like thismore than 2024-02-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many personal independence payment claims are outstanding. more like this
unstar this property tabling member constituency Lewisham, Deptford more like this
star this property tabling member printed
Vicky Foxcroft more like this
star this property uin 12719 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2024-02-08more like thismore than 2024-02-08
star this property answer text <p>On 31<sup>st</sup> October 2023, there were 288,000 Personal Independence Payment (PIP) claims outstanding. This includes 257,000 new claims awaiting a decision by a Case Manager and 31,000 current claims due for reassessment.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-02-08T16:07:57.043Zmore like thismore than 2024-02-08T16:07:57.043Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4491
unstar this property label Biography information for Vicky Foxcroft more like this
1685308
star this property registered interest false more like this
star this property date less than 2024-01-26more like thismore than 2024-01-26
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what estimate he has made of the (a) numbers and (b) cost to the public purse of PIP claims from claimants with untreatable conditions who were successful at Tribunal; and what proportion of these were repeat Tribunal cases. more like this
unstar this property tabling member constituency Wirral West more like this
star this property tabling member printed
Margaret Greenwood more like this
star this property uin 11619 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2024-02-01more like thismore than 2024-02-01
star this property answer text <p>The information requested is not available.</p><p> </p><p>Detailed statistics on PIP can be found on <a href="https://stat-xplore.dwp.gov.uk/" target="_blank">Stat-Xplore</a>. The department holds data on a range of conditions. However, these are not collected in a way that allows them to be defined as untreatable. You can view the disability categories <a href="https://stat-xplore.dwp.gov.uk/webapi/metadata/PIP_AR_COC_Clearances_post2016/Disability.html" target="_blank">here</a>.</p><p> </p><p>Guidance on how to use Stat-Xplore can be found <a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/index.html" target="_blank">here</a>.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-02-01T11:39:22.447Zmore like thismore than 2024-02-01T11:39:22.447Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4400
unstar this property label Biography information for Margaret Greenwood more like this
1681073
star this property registered interest false more like this
star this property date less than 2024-01-10more like thismore than 2024-01-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many and what proportion of people receiving Personal Independence Payments are in work as of 19 January 2024. more like this
unstar this property tabling member constituency Wirral South more like this
star this property tabling member printed
Alison McGovern more like this
star this property uin 8972 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2024-01-16more like thismore than 2024-01-16
star this property answer text <p>The Department does not hold the data requested. We do not forecast employment among Personal Independence Payment (PIP) claimants, as it is not a material factor for PIP volumes or expenditure.</p> more like this
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2024-01-16T17:10:06.413Zmore like thismore than 2024-01-16T17:10:06.413Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4083
unstar this property label Biography information for Alison McGovern more like this
1677806
star this property registered interest false more like this
star this property date less than 2023-12-13more like thismore than 2023-12-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the backlog in (a) Personal Independence Payment new claims and (b) Personal Independence Payment reviews. more like this
unstar this property tabling member constituency Slough more like this
star this property tabling member printed
Mr Tanmanjeet Singh Dhesi more like this
star this property uin 6877 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2023-12-19more like thismore than 2023-12-19
star this property answer text <p>We have seen a decrease in PIP clearance times for new claimants since August 2021 with the latest statistics showing that the average end-to-end journey has reduced from 26 weeks in August 2021 to 15 weeks at the end of July. This means that we’re clearing claims faster than we were prior to the pandemic.</p><p> </p><p>This is because we:</p><ul><li>Are using a blend of phone, video and face-to-face assessments to support customers and deliver a more efficient and user-centred service.</li><li>Have increased case manager and Assessment Provider health professional resource; and</li><li>Are prioritising new claims, whilst safeguarding claimants awaiting award reviews, who have returned their information as required, to ensure their payments continue until their review can be completed.</li></ul><p> </p><p>In addition, the Health Transformation Programme (HTP) is creating a more efficient service and a vastly improved claimant experience, reducing journey times and improving trust in our services and decisions. This transformation includes introducing the option to claim for PIP online.</p><p> </p><p>Our actions to ensure new claimants receive their decision as quickly as possible, when we are receiving unprecedented volumes of new claims, has had an impact on our capacity to process award reviews. To handle any delays, we have introduced processes which allow a certain proportion of award reviews with sufficient and robust evidence to be conducted by Case Managers without referral to an Assessment Provider. In addition, where a claimant reports a change in their needs, whether at any point during their award or at award review, we are prioritising these.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property grouped question UIN 6878 more like this
star this property question first answered
less than 2023-12-19T15:39:10.213Zmore like thismore than 2023-12-19T15:39:10.213Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4638
unstar this property label Biography information for Mr Tanmanjeet Singh Dhesi more like this
1677809
star this property registered interest false more like this
star this property date less than 2023-12-13more like thismore than 2023-12-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the time taken by his Department to process Personal Independence Payment claims. more like this
unstar this property tabling member constituency Slough more like this
star this property tabling member printed
Mr Tanmanjeet Singh Dhesi more like this
star this property uin 6878 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2023-12-19more like thismore than 2023-12-19
star this property answer text <p>We have seen a decrease in PIP clearance times for new claimants since August 2021 with the latest statistics showing that the average end-to-end journey has reduced from 26 weeks in August 2021 to 15 weeks at the end of July. This means that we’re clearing claims faster than we were prior to the pandemic.</p><p> </p><p>This is because we:</p><ul><li>Are using a blend of phone, video and face-to-face assessments to support customers and deliver a more efficient and user-centred service.</li><li>Have increased case manager and Assessment Provider health professional resource; and</li><li>Are prioritising new claims, whilst safeguarding claimants awaiting award reviews, who have returned their information as required, to ensure their payments continue until their review can be completed.</li></ul><p> </p><p>In addition, the Health Transformation Programme (HTP) is creating a more efficient service and a vastly improved claimant experience, reducing journey times and improving trust in our services and decisions. This transformation includes introducing the option to claim for PIP online.</p><p> </p><p>Our actions to ensure new claimants receive their decision as quickly as possible, when we are receiving unprecedented volumes of new claims, has had an impact on our capacity to process award reviews. To handle any delays, we have introduced processes which allow a certain proportion of award reviews with sufficient and robust evidence to be conducted by Case Managers without referral to an Assessment Provider. In addition, where a claimant reports a change in their needs, whether at any point during their award or at award review, we are prioritising these.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property grouped question UIN 6877 more like this
star this property question first answered
less than 2023-12-19T15:39:10.257Zmore like thismore than 2023-12-19T15:39:10.257Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4638
unstar this property label Biography information for Mr Tanmanjeet Singh Dhesi more like this
1677479
star this property registered interest false more like this
star this property date less than 2023-12-12more like thismore than 2023-12-12
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Personal Independence Payment remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps his Department is taking to monitor the (a) number and (b) nature of complaints made to (i) Capita and (ii) other external assessors for Personal Independence Payment applications. more like this
unstar this property tabling member constituency Cynon Valley more like this
star this property tabling member printed
Beth Winter more like this
star this property uin 6664 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2023-12-19more like thismore than 2023-12-19
star this property answer text <p>The department manages the PIP contracts robustly and has a full set of service level agreements setting out our expectations for service delivery.</p><p>It is important for providers to have their own complaints process to deal with dissatisfaction about the service they provide. This process signposts complainants to the Independent Case Examiner (ICE) if they are dissatisfied with the provider’s final response to their complaint.</p><p> </p><p>The process is designed to ensure that those complaining about third party provision have access to the same complaint escalation route as those who complain about services provided by Department for Work and Pensions (DWP). This encourages providers to resolve complaints at the earliest opportunity. It also gives providers the right incentives to offer good customer service and to comply with the Parliamentary and Health Service Ombudsman’s Principles of Good Complaint Handling.</p><p> </p><p>In each of the last five calendar years (2019 to date), the total number of cases where Personal Independence Payment (PIP) assessment providers (APs), Capita and Independent Assessment Services (IAS), received a complaint, are shown in the table below.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td><td><p><strong>2022</strong></p></td><td><p><strong>2023 to date</strong></p></td></tr><tr><td><p><strong>Capita</strong></p></td><td><p>2800</p></td><td><p>1390</p></td><td><p>1380</p></td><td><p>1380</p></td><td><p>1580</p></td></tr><tr><td><p><strong>IAS</strong></p></td><td><p>6140</p></td><td><p>2800</p></td><td><p>2390</p></td><td><p>1760</p></td><td><p>1830</p></td></tr></tbody></table><p>Please note:</p><p>- All volumes have been rounded to the nearest 10.</p><p>- All above data is derived from contractual management information produced by the APs.</p><p>- The above data is derived from unpublished management information, which is collected for internal departmental use only, and has not been quality assured to Official Statistics Publication standards.</p><p> </p><p> </p><p>All APs strive to provide an excellent service to claimants and are held to account for their performance. To put the above figures into context, the total number of complaints shown as a percentage of all completed assessments for the same period, are as follows:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>2019</strong></p></td><td><p><strong>2020</strong></p></td><td><p><strong>2021</strong></p></td><td><p><strong>2022</strong></p></td><td><p><strong>2023 to date</strong></p></td></tr><tr><td><p><strong>Capita</strong></p></td><td><p>1.24%</p></td><td><p>0.74%</p></td><td><p>0.76%</p></td><td><p>0.56%</p></td><td><p>0.57%</p></td></tr><tr><td><p><strong>IAS</strong></p></td><td><p>0.87%</p></td><td><p>0.51%</p></td><td><p>0.41%</p></td><td><p>0.24%</p></td><td><p>0.23%</p></td></tr></tbody></table><p>Please note:</p><p>The above percentages have been derived from the unrounded totals.</p>
star this property answering member constituency Mid Sussex more like this
star this property answering member printed Mims Davies more like this
star this property grouped question UIN 6663 more like this
star this property question first answered
less than 2023-12-19T15:40:18.073Zmore like thismore than 2023-12-19T15:40:18.073Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
unstar this property tabling member
4809
unstar this property label Biography information for Beth Winter more like this