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<p>While the water sector has delivered a 15% reduction in category 1-3 pollution
incidents since 2019, companies are not on track to meet the 2024-25 target. Both
the Government and regulators expect water companies to step up this improvement.
Ministers regularly meet with the regulators to discuss progress and have engaged
directly with water companies who are not performing to the standard we expect.</p><p>
</p><p>The Environment Agency regularly meets with water companies to assure progress
against their pollution reductions plans, which water companies are required to publish.
Pollution offences may be subject to action in line with the <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fenvironment-agency-enforcement-and-sanctions-policy%2Fenvironment-agency-enforcement-and-sanctions-policy&data=05%7C01%7Cpqteam%40defra.gov.uk%7Cdfdf0e5535154e46bce308dbd09ff523%7C770a245002274c6290c74e38537f1102%7C0%7C0%7C638333157657964573%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fuZ1%2BT5%2F0A%2BhXqPVTz4GNeoxroOke%2F5yWkgPZXYrqnE%3D&reserved=0"
target="_blank">Environment Agency’s Enforcement and Sanctions Policy.</a></p><p>
</p><p>Ofwat requires underperforming companies to produce detailed service delivery
plans, and Ministers will be following this up with regular meetings with Chairs and
CEOs to track progress. I have also written to Ofwat’s Chair and CEO asking them to
outline the detailed steps they will take to hold all water companies to account on
these findings.</p><p> </p><p>Where companies have underperformed against their commitments,
they will be required to return money directly to customers through their bills. Based
on the results of Ofwat’s 2022-23 Water Company Performance Report, water companies
will have to return £114 million over 2024-25.</p>
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