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1473061

	registered interest
	date	24/06/2022
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what steps her Department are taking to reduce waiting times on the 101 non-emergency line.
	tabling member constituency	Islwyn
	tabling member printed	Chris Evans
	uin	24577
	answer	answer is ministerial correction date of answer 29/06/2022 answer text <p>Police forces are operationally independent and the handling of 101 calls is a matter for them. It is for Chief Constables and elected Police and Crime Commissioners or Mayors to decide how to handle communications with the public, based on their experience and knowledge of the communities they serve.</p><p>However, the Home Office is clear that any call to the 101 number should be answered in a timely manner, and after providing details of the incident the caller should be given a crime reference number to track progress or request an update from the police on the case. In its Beating Crime Plan the Government committed to improving the responsiveness of local police to 101 and 999 calls by developing league tables for call answering times and ensuring that the public know how responsive their local force is when they call them for help.</p><p>On 31 May we published national data on answering times to 999 calls and later this year we are planning to publish performance data for all forces showing responsiveness to 101 calls.</p><p>The Home Office is making sure that the police have the resources they need to beat crime, which remains one of the Government’s top priorities.</p><p>This includes £14m in funding to the NPCC’s Digital Public Contact Programme to support delivery of the Single Online Home national policing digital platform. This provides a digital 101 service, an online facility to make it easier for victims of ASB to report incidents.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 24578 question first answered 29/06/2022 16:38:03 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4040 label Biography information for Chris Evans

1141037

	registered interest
	date	22/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls to the 101 service were (a) answered in under 30 seconds, (b) answered between 30 to 60 seconds, (c) answered between 60 seconds and 120 seconds, (d) answered between 120 and 180 seconds, (e) answered between 180 and 300 seconds (f) answered between 300 and 600 seconds (g) answered after 600 seconds, (h) unanswered in each of the last three years for which information is available; and how many calls there were in total in each of those years.
	tabling member constituency	Harborough
	tabling member printed	Neil O'Brien
	uin	280458
	answer	answer is ministerial correction date of answer 25/07/2019 answer text <p>The Home Office does not collect data on the 101 service, this is an operational decision for individual forces.</p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd question first answered 25/07/2019 09:23:01 answering member 1561 label Biography information for Mr Nick Hurd
	tabling member	4679 label Biography information for Neil O'Brien

1142051

	registered interest
	date	25/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what recent assessment her Department has made of the performance of the 101 non-emergency service.
	tabling member constituency	Dulwich and West Norwood
	tabling member printed	Helen Hayes
	uin	282438
	answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The handling of 101 calls, including response times and performance targets, is an operational matter for the police.</p><p>The Home Office does not collect data on the 101 non-emergency service.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 282439 question first answered 03/09/2019 16:20:38 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4510 label Biography information for Helen Hayes

1142052

	registered interest
	date	25/07/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	101 Calls
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what recent estimate her Department has made of the (a) volume of calls to 101, (b) average waiting times for calls to 101 to be answered and (c) average police response times to attend incidents reported via the 101 non-emergency service.
	tabling member constituency	Dulwich and West Norwood
	tabling member printed	Helen Hayes
	uin	282439
	answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The handling of 101 calls, including response times and performance targets, is an operational matter for the police.</p><p>The Home Office does not collect data on the 101 non-emergency service.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse grouped question UIN 282438 question first answered 03/09/2019 16:20:38 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4510 label Biography information for Helen Hayes