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<p>A welcome pack is issued to each new employer which is followed up with a telephone
call to a specific person in payroll to check they understand the Deductions from
Earnings Order (DEO) process and the employers obligation, to deduct payments on time
from employee salary. Each month thereafter, a target schedule is sent to the employer’s
payroll department.</p><p> </p><p>For existing employers a target schedule is also
sent and a phone call will have taken place when we initially requested deductions
to be taken.</p><p> </p><p>If employers don’t make the payment to CMS on time we will
call that employer 5 working days after the missed payment to investigate late payment
and re-iterate their obligations to CMS.</p><p> </p><p>Where employers repeatedly
fail to send payments, we will work with them to understand what we need to do in
order to reach compliance. At this point we also work alongside our Financial Investigations
Unit, where we might consider a face to face visit to the employer is appropriate.
This will take place with trained investigators, who will also remind employers of
their legal obligation to deduct and pass on child maintenance payments.</p>
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