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1126089
star this property registered interest false more like this
star this property date less than 2019-05-13more like thismore than 2019-05-13
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
star this property hansard heading Ministry of Justice: Telephone Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, pursuant to the Answer of 9 May 2019 to Question 249921 on Ministry of Justice: Telephone Services, how many calls did each of those helplines receive in the last year. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 253551 more like this
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-21more like thismore than 2019-05-21
unstar this property answer text <p>The table below includes the number of calls received from May 2018 – April 2019.</p><p> </p><table><tbody><tr><td><p><strong>Ministry of Justice</strong></p></td><td><p><strong>No. of Calls</strong></p></td></tr><tr><td><p>- Public Enquiry Line</p></td><td><p>30,223</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>HMCTS</strong></p></td><td><p><strong>No. of Calls</strong></p></td></tr><tr><td><p>- Divorce</p></td><td><p>550,338</p></td></tr><tr><td><p>- Employment and Tax Tribunals</p></td><td><p>40,940</p></td></tr><tr><td><p>- Family and Civil</p></td><td><p>468,118</p></td></tr><tr><td><p>- Immigration and Asylum</p></td><td><p>139,669</p></td></tr><tr><td><p>- London Magistrates</p></td><td><p>154,420</p></td></tr><tr><td><p>- Money Claims</p></td><td><p>265,653</p></td></tr><tr><td><p>- Probate</p></td><td><p>13,360</p></td></tr><tr><td><p>- Single Justice System</p></td><td><p>39,971</p></td></tr><tr><td><p>- Social Security Child Support</p></td><td><p>478,163</p></td></tr><tr><td><p>- Video Hearings</p></td><td><p>453</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>HMPPS</strong></p></td><td><p><strong>No. of Calls</strong></p></td></tr><tr><td><p>- Public Enquiry Line</p></td><td><p>15,644</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Criminal Injuries Compensation Authority</strong></p></td><td><p><strong>No. of Calls</strong></p></td></tr><tr><td><p>- Customer Service Centre</p></td><td><p>182,496</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Office of the Public Guardian</strong></p></td><td><p><strong>No. of Calls</strong></p></td></tr><tr><td><p>- Call Centre Helpline</p></td><td><p>361,749</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Legal Aid Agency</strong></p></td><td><p><strong>No. of Calls</strong></p></td></tr><tr><td><p>- Crime Contact Centre</p></td><td><p>116,079</p></td></tr><tr><td><p>- Civil Contact Centre</p></td><td><p>165,954</p></td></tr><tr><td><p>- Civil Legal Advice</p></td><td><p>55,340</p></td></tr></tbody></table>
star this property answering member constituency Charnwood remove filter
star this property answering member printed Edward Argar more like this
star this property question first answered
less than 2019-05-21T15:34:06.703Zmore like thismore than 2019-05-21T15:34:06.703Z
unstar this property answering member
4362
star this property label Biography information for Edward Argar more like this
star this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this
1130675
star this property registered interest false more like this
star this property date less than 2019-06-07more like thismore than 2019-06-07
star this property answering body
Ministry of Justice more like this
star this property answering dept id 54 more like this
star this property answering dept short name Justice more like this
star this property answering dept sort name Justice more like this
star this property hansard heading Ministry of Justice: Telephone Services remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Justice, pursuant to the Answer of 21 May 2019 to Question 253551 on Ministry of Justice: telephone services, on what date that helpline was set up; how many calls that helpline received in each month from the date it was set up to 30 April 2019; what promotional material was used to advertise that helpline's use; and whether that helpline is still in use. more like this
star this property tabling member constituency Bolton South East more like this
star this property tabling member printed
Yasmin Qureshi more like this
star this property uin 261502 more like this
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-28more like thismore than 2019-06-28
unstar this property answer text <p>The attached table shows the number of calls received by each telephone line, these go back as far as data is available.</p><p> </p><p>The CICA phoneline was set up in 2007/2008. HMCTS centralised its telephone service to go through their Loughborough Contact Centre in 2011. The LAA phonelines have existed in various formats for the past 17 years. OPG do not have the exact date that the phone line was set up. All phonelines are still in use.</p><p> </p><p>All numbers are advertised on relevant department websites and some are included on letterheads and corporate literature.</p> more like this
star this property answering member constituency Charnwood remove filter
star this property answering member printed Edward Argar more like this
star this property question first answered
less than 2019-06-28T15:42:53.907Zmore like thismore than 2019-06-28T15:42:53.907Z
unstar this property answering member
4362
star this property label Biography information for Edward Argar more like this
star this property attachment
1
unstar this property file name Copy of Table for PQ 261502.xlsx more like this
star this property title Table more like this
star this property tabling member
3924
unstar this property label Biography information for Yasmin Qureshi more like this