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1126594

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Local Housing Allowance: Greater London
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243314 on Local Housing Allowance: Greater London, what the 960 Local Housing Allowance rates are ranked according to the share of the market they afford, starting with the most divergent.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254094
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The information requested will be placed in the House of Commons Library.</p><p> </p><p>This data formed the basis of the Targeted Affordability Funding allocation for 19/20.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:24:45 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1126598

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner was in 2018-19.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254097
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>When the Independent Case Examiner’s Office accept a complaint for investigation, attempts will initially be made to agree a solution between the complainant and the relevant business area, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order.</p><p> </p><p>The table below provides information on the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner during the 2018/19 reporting year:</p><p> </p><table><tbody><tr><td><p>In those cases that were resolved</p></td><td><p>7 weeks - from the point the complaint was accepted for investigation</p></td></tr><tr><td><p>In those cases that were investigated</p></td><td><p>21 weeks - from the point the case was allocated to an investigation case manager</p></td></tr><tr><td><p>End to end average clearance time for all cases</p></td><td><p>65 weeks - from the point at which the complaint was accepted for examination (this includes the time complaints wait to be brought into investigation)</p></td></tr></tbody></table> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:12:44 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1126599

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints that were rejected by the independent Case Examiner were referred to the Parliamentary and Health Service Ombudsman in (a) 2015-16, (b) 2016-17 and (c) 2017-18.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254098
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>Members of Parliament may refer complaints to the Parliamentary and Health Service Ombudsman at any time they choose, regardless of whether they have been rejected or considered by the Independent Case Examiner. Decisions on whether to accept a complaint for investigation rests with the Parliamentary and Health Service Ombudsman’s Office and we do not hold information about the number of complaints referred to them.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:20:37 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck