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1701431

	registered interest
	date	16/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Patients: Safety
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what assessment she has made of the effectiveness of NHS speak up guardians in (a) primary and (b) secondary care settings.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	22064
	answer	answer is ministerial correction date of answer 22/04/2024 answer text <p>Freedom to Speak Up Guardians are a valued channel through which concerns can be raised, and have handled over 100,000 cases since the National Guardian’s Office first started collecting data in 2017. This represents over 100,000 opportunities for learning and improvement. In 2022/23 alone over 25,000 cases were raised with Freedom to Speak Up Guardians and over four-fifths, or 82.2% of those who gave feedback to their Freedom to Speak Up Guardian, said they would speak up again.</p> answering member constituency Pendle answering member printed Andrew Stephenson question first answered 22/04/2024 10:55:12 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4471 label Biography information for Rachael Maskell

1701436

	registered interest
	date	16/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	NHS: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what steps she is taking to improve NHS England's handling of complaints made by (a) staff, (b) patients and (c) carers.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	22065
	answer	answer is ministerial correction date of answer 19/04/2024 answer text <p>On complaints made by patients and carers, we have worked closely with the Parliamentary and Health Service Ombudsman on their work to develop the NHS Complaint Standards. These standards set out how National Health Service organisations that handle NHS complaints, such as NHS England, should approach complaint handling to ensure they are handled and resolved effectively.</p><p>On complaints made by staff, NHS England has published information about how people can speak to NHS England’s Freedom to Speak Up Team. Whilst there is a network of over 1,000 local Freedom to Speak Up Guardians across healthcare in England to support staff in speaking up, the information published by NHS England makes it clear that staff across the NHS can speak up to NHS England about anything that gets in the way of patient care, or affects their working life. My Rt hon. Friend, the Secretary of State for Health and Social Care speaks regularly to NHS England about its performance, responsibilities, and activity, including complaints.</p> answering member constituency Lewes answering member printed Maria Caulfield question first answered 19/04/2024 07:56:37 answering member 4492 label Biography information for Maria Caulfield
	tabling member	4471 label Biography information for Rachael Maskell

1701439

	registered interest
	date	16/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	NHS: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what steps is she taking to address defensive culture in the handling of NHS complaints.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	22066
	answer	answer is ministerial correction date of answer 19/04/2024 answer text <p>We have worked closely with the Parliamentary and Health Service Ombudsman on their work to develop the NHS Complaint Standards, which set out how organisations providing services in the National Health Service should approach complaint handling. The standards place a strong focus on several aspects of complaint handling to avoid defensiveness, including emphasising the importance of actively listening and demonstrating a clear understanding of what the main issues are for the complainant, as well as the outcomes they seek, being thorough and fair, and identifying suitable ways to put things right for people.</p> answering member constituency Lewes answering member printed Maria Caulfield question first answered 19/04/2024 07:58:17 answering member 4492 label Biography information for Maria Caulfield
	tabling member	4471 label Biography information for Rachael Maskell

1701447

	registered interest
	date	16/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	NHS: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, whether she is taking steps to ensure that people with low agency have an opportunity to raise concerns and complaints within the NHS; and what recent discussions she has had with NHS leaders on this matter.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	22067
	answer	answer is ministerial correction date of answer 19/04/2024 answer text <p>There is a range of support available for people who may need help when making a complaint. This includes the Patient Advice and Liaison Service (PALS), which is available in most hospitals. The PALS offers confidential advice, support, and information to help resolve concerns or problems, as well as information about the National Health Service complaints procedure, including how to get independent help. Support is also available from the Independent Complaints Advocacy Service. Advocates can provide a range of support, such as help writing a complaint letter, and attending meetings with complainants. People can get advice from a complaints advocate at any stage of the process, so it is never too late to ask for help.</p> answering member constituency Lewes answering member printed Maria Caulfield question first answered 19/04/2024 08:00:32 answering member 4492 label Biography information for Maria Caulfield
	tabling member	4471 label Biography information for Rachael Maskell

1701449

	registered interest
	date	16/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Bootham Park Hospital
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what progress NHS Property Services Ltd has made on the disposal of Bootham Park Hospital.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	22068
	answer	answer is ministerial correction date of answer 22/04/2024 answer text <p>The sales process for the former Bootham Park Hospital is progressing, and is subject to final legal agreements with City of York Council. This sale would provide a range of public benefits, which include ensuring public access through the site, the provision of a formal cycle path, a publicly accessible park, and additional sports facilities which will be available for use by local schools.</p> answering member constituency Pendle answering member printed Andrew Stephenson question first answered 22/04/2024 16:28:22 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4471 label Biography information for Rachael Maskell

1701057

	registered interest
	date	15/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	NHS: Civil Proceedings and Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what assessment she has made of the implications for her policies of trends in the level of (a) complaints and (b) litigation claims against the NHS; and what steps she is taking to support the resolution of those complaints.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	21714
	answer	answer is ministerial correction date of answer 18/04/2024 answer text <p>There are a range of factors that affect trends in the level of complaints and litigation claims against the National Health Service, that go beyond the Department’s policies. On complaints, factors that affect trends include things like how well NHS organisations resolve concerns before they escalate to written complaints, and how well publicised and accessible their complaints handling processes are. To support effective resolution of complaints, we have worked closely with the Parliamentary and Health Service Ombudsman on their work to develop the NHS Complaint Standards, which set out how organisations providing services in the NHS should approach complaint handling to ensure they are handled and resolved effectively.</p><p>NHS Resolution (NHSR) manages clinical negligence and other claims against the NHS in England. NHSR is committed to helping the NHS learn from claims. It is working directly with providers of healthcare services, alongside other national and local bodies working on patient safety, to share learning and best practice across the NHS, to drive safety improvement. In 2022, NHSR published a new three-year strategy which extends and enhances its focus on prevention, learning, and early intervention following incidents of harm. NHSR is committed to improving the claims process, including innovative approaches to dispute resolution. This work includes a number of pilots exploring various dispute resolution techniques which can result in faster resolution and reduced legal costs for both sides.</p> answering member constituency Lewes answering member printed Maria Caulfield question first answered 18/04/2024 12:17:52 answering member 4492 label Biography information for Maria Caulfield
	tabling member	4471 label Biography information for Rachael Maskell

1701062

	registered interest
	date	15/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Drugs: Wholesale Trade
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what assessment she has made of the implications for her policies of the prices available to (a) large companies and (b) independent pharmacies for the purchase of pharmaceuticals from wholesalers.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	21716
	answer	answer is ministerial correction date of answer 22/04/2024 answer text <p>Through the medicine margin survey, the Department assesses whether the reimbursement arrangements pay pharmacy contractors as agreed, as part of the community pharmacy contractual framework. The medicine margin survey considers what a sample of independent pharmacies paid, by looking at their invoices compared to the amount reimbursed by the National Health Service. As large companies are considered to have greater buying power, they are not sampled in the medicine margin survey.</p><p>Furthermore, where pharmacies cannot purchase products at or below the Drug Tariff NHS reimbursement price, Community Pharmacy England can request that the Department reassesses the reimbursement price. If a new reimbursement price is issued, it is known as a concessionary price.</p> answering member constituency Pendle answering member printed Andrew Stephenson question first answered 22/04/2024 11:04:47 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4471 label Biography information for Rachael Maskell

1701064

	registered interest
	date	15/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	Pharmacy: Finance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, if she will make an assessment of the potential merits of a rebate scheme for the cost of pharmaceuticals for community pharmacies.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	21717
	answer	answer is ministerial correction date of answer 22/04/2024 answer text <p>Community pharmacies are responsible for purchasing the medicines and other products that they supply as part of National Health Service pharmaceutical services. The purchase price, including rebates schemes available to them, is a commercial decision for the pharmaceutical wholesalers and manufacturers who sell to them.</p> answering member constituency Pendle answering member printed Andrew Stephenson question first answered 22/04/2024 11:03:41 answering member 4044 label Biography information for Andrew Stephenson
	tabling member	4471 label Biography information for Rachael Maskell

1701067

	registered interest
	date	15/04/2024
	answering body	Department of Health and Social Care
	answering dept id	17
	answering dept short name	Health and Social Care
	answering dept sort name	Health and Social Care
	hansard heading	General Practitioners and Pharmacy: ICT
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Health and Social Care, what steps she is taking to ensure that the IT systems used by (a) GPs and (b) community pharmacists enable the provision of one set of patient records.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	21720
	answer	answer is ministerial correction date of answer 18/04/2024 answer text <p>The Delivery plan for recovering access to primary care announced plans to significantly improve the digital infrastructure between general practices (GPs) and community pharmacies. This will see GPs and community pharmacies viewing and contributing to a single patient record via their respective IT systems. For example, the functionality to update the GP patient record will see pharmacy consultation outcomes arriving directly into the GP’s workflow for review and action, which will be rolled out in April and May 2024. The functionality to view all required information from the GP patient record from within the community pharmacy clinical system, will be rolled out in summer.</p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 18/04/2024 10:24:28 answering member 4117 label Biography information for Andrea Leadsom
	tabling member	4471 label Biography information for Rachael Maskell

1701072

	registered interest
	date	15/04/2024
	answering body	Department for Levelling Up, Housing and Communities
	answering dept id	211
	answering dept short name	Levelling Up, Housing and Communities
	answering dept sort name	Levelling Up, Housing and Communities
	hansard heading	Social Rented Housing: Mould
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what steps he is taking to monitor the interventions made by social housing providers to tackle damp and mould in residential properties.
	tabling member constituency	York Central
	tabling member printed	Rachael Maskell
	uin	21725
	answer	answer is ministerial correction date of answer 18/04/2024 answer text <p>The Secretary of State wrote to all providers of social housing setting out his expectations that they tackle dangerous damp and mould in their properties. We have now introduced ‘Awaab’s Law’, which will set new requirements for social landlords to address hazards such as damp and mould.</p><p>We have given local authorities strong enforcement powers that they must use if they identify dangerous damp and mould in privately rented homes and, through the Renters (Reform) Bill, are legislating to apply the Decent Homes Standard to the private rented sector for the first time. Guidance for local authorities on how to ensure accommodation for homeless applicants is suitable can be found at: <a href="https://www.gov.uk/guidance/homelessness-code-of-guidance-for-local-authorities/chapter-17-suitability-of-accommodation" target="_blank">https://www.gov.uk/guidance/homelessness-code-of-guidance-for-local-authorities/chapter-17-suitability-of-accommodation</a>.</p> answering member constituency Redcar answering member printed Jacob Young grouped question UIN 21726 21727 question first answered 18/04/2024 15:17:19 answering member 4825 label Biography information for Jacob Young
	tabling member	4471 label Biography information for Rachael Maskell