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<p>The Department for Transport is in regular conversation with UK airlines and wider
membership bodies. We are working closely with the sector, the regulator and consumer
groups to help ensure airlines deliver on their commitments.</p><p> </p><p>Airlines
are working hard to answer the high call volumes and to process large volumes of refunds.
However, the Government appreciates the frustration consumers may be experiencing.
We have been clear that where a consumer has asked for a refund, that refund must
be paid</p>
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