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<p>Since September 2017, UK Visas & Immigration has offered customers across the
UK a free ‘Assisted Digital’ service. The service is designed to help people who need
to use UK Visas & Immigration online services but don’t have the appropriate access,
skills or confidence to do so on their own. Support can be provided over the phone,
at a local centre or in home with a trained tutor.</p><p>As of the 20th June, across
the UK, there are over 300 centres across the UK supplemented by a network of over
60 tutors. In Scotland, there are 2 tutors offering in home support and 43 centres
offering face to face support.</p><p>Customers should contact the Assisted Digital
helpline on 03333 445 675 or by texting the word “VISA” to 07537 416 944 and they
will be able to advise on the closest support centre. <br>The Assisted Digital service
is available to all UKVI customers except for those applying through the following
immigration routes, as support should be provided to them by their sponsoring employers
or colleges</p><p>• Tier 1 (including entrepreneur and exceptional talent)<br>• Tier
2 (people working for a specific employer in the UK)<br>• Tier 4 (students in the
UK)<br>In January 2019 the service was extended to support EU citizens and their family
members applying for the EU Settlement Scheme.</p>
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