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1129217
star this property registered interest false more like this
star this property date less than 2019-06-03more like thismore than 2019-06-03
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Visas: Migrant Workers more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what recent assessment he has made of the effectiveness of Sopra Steria in handling UK visa applications for migrants living and working in the UK. more like this
star this property tabling member constituency East Ham more like this
star this property tabling member printed
Stephen Timms more like this
star this property uin 258941 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-06-06more like thismore than 2019-06-06
star this property answer text <p>UK Visa and Citizenship Application Service Centres are run by Sopra Steria Ltd (SSL) on behalf of UK Visas &amp; Immigration (UKVI). The new service offered by SSL provides a modernised, digital and more secure process for customers to submit key evidence and personal information.</p><p>UKVCAS also provides an opportunity for migrants living and working in the UK to opt for priority services to speed up their application decision and purchase additional, optional services from SSL to enhance the overall experience. UKVI regularly monitor SSL performance through Key Performance Indicators (KPIs) within the contract. Currently SSL are experiencing some demand issues, but I can reassure you that SSL continue to assess customer demand, working closely with UKVI.</p><p>As a result SSL have recently opened three additional service points in Sheffield, Leeds and Manchester to meet the demand in the surrounding areas. In addition, to increasing the number of service points, SSL are working with the existing network of UKVCAS centres to increase the number of appointments offered to customers to increase overall capacity.</p>
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes remove filter
star this property question first answered
remove filter
unstar this property answering member
4048
star this property label Biography information for Caroline Nokes more like this
unstar this property tabling member
163
unstar this property label Biography information for Stephen Timms more like this