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1138693

	registered interest
	date	12/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent steps he is taking to tackle universal credit fraud.
	tabling member constituency	Coventry South
	tabling member printed	Mr Jim Cunningham
	uin	276511
	answer	answer is ministerial correction date of answer 17/07/2019 answer text <p>The Department takes its obligation to prevent, detect and investigate fraud very seriously and will investigate all claims where fraud may have been committed. We have recently set up a dedicated team to investigate a specific type of emergent fraud, and we are also committed to the use of penalties such as prosecutions and tough financial penalties to discourage fraudulent behaviour.</p><p> </p><p>The Department has also recently been working to further improve knowledge and awareness of Universal Credit (UC) fraud amongst Jobcentre and Service Centre staff. Guidance has also been issued to ensure that all staff are aware how to quickly refer cases of suspected fraud to the Department’s Counter-fraud team.</p><p> </p><p>Most welfare losses, across Government, arise from claimants failing to report changes of circumstances. UC provides a single, digital interface through which claimants can more easily report these changes. UC also allows us to adjust benefit entitlement in line with changing circumstances in real time. Internal and external data matches are increasingly helping to inform benefit payments and alerting staff to check for any undeclared changes in people’s circumstances. Once UC is fully rolled out, we expect cross-welfare losses to fraud, error and overpayments to be reduced by around £1 billion per year</p><p> </p><p>As of June 2019, potential fraudulent advance claims equate to less than 1 per cent of all Universal Credit claims.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 17/07/2019 12:58:00 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	308 label Biography information for Mr Jim Cunningham

1138694

	registered interest
	date	12/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Proof of Identity
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure accurate verification of universal credit claimants who request an advance.
	tabling member constituency	Coventry South
	tabling member printed	Mr Jim Cunningham
	uin	276512
	answer	answer is ministerial correction date of answer 17/07/2019 answer text <p>As of June 2019, potential fraudulent advance claims equate to less than 1 per cent of all Universal Credit claims.</p><p> </p><p>The Department has been working to improve knowledge and awareness of advances fraud amongst Jobcentre and Service Centre staff. Guidance has also been issued to ensure that staff are aware how to refer cases of suspected fraud to the Department’s Counter-fraud team.</p><p> </p><p>We are developing our service iteratively and improving any areas in the service that may currently be presenting issues, to minimise the risk of fraud while ensuring that we can continue to provide financial support to those claimants who need it.</p><p>We cannot share advance detail of the specific security improvements we are making but this includes improving our process for verifying a claimant’s circumstances.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 17/07/2019 12:46:01 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	308 label Biography information for Mr Jim Cunningham

1138699

	registered interest
	date	12/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Fraud
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to support victims of universal credit scams.
	tabling member constituency	Coventry South
	tabling member printed	Mr Jim Cunningham
	uin	276513
	answer	answer is ministerial correction date of answer 17/07/2019 answer text <p>The Department takes benefit fraud very seriously and is committed to taking appropriate action when it is detected.</p><p> </p><p>If a claimant has been the victim of fraud, and has not benefitted financially in any way, they will not be asked to repay the money. The Department considers all cases on their individual merits and decisions are made on the strength of the evidence provided.</p><p> </p><p>The Department has been working to improve knowledge and awareness of advances fraud amongst Jobcentre and Service Centre staff. Guidance has also been issued to ensure that staff are aware how to refer cases of suspected fraud to the Department’s Counter-fraud team.</p><p> </p><p>Most welfare losses, across Government, arise from claimants failing to report changes of circumstances, Universal Credit (UC) provides a single, digital interface through which claimants can more easily report these changes. As such, once UC is fully rolled out, we expect cross-welfare losses to fraud, error and overpayments to be reduced by around £1 billion per year.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 17/07/2019 13:47:42 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	308 label Biography information for Mr Jim Cunningham

1138406

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Disqualification
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many claimants over the age of 60 in receipt of universal credit have been sanctioned in the last 12 months.
	tabling member constituency	Ipswich
	tabling member printed	Sandy Martin
	uin	276287
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Statistics on Universal Credit sanctions by age are published and can be found at:</p><p> </p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p> </p><p>Guidance for users is available at:</p><p> </p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 16/07/2019 14:52:09 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4678 label Biography information for Sandy Martin

1138414

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Complaints Commissioner are (a) allocated to a caseworker and (b) awaiting allocation to a caseworker as at 11 July 2019.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276137
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>When the Independent Case Examiner’s (ICE) office accepts a complaint for investigation, it will initially attempt to broker a solution between the complainant and the relevant business area or supplier, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). The majority of complaints that are referred to ICE are complex and require a full investigation.</p><p> </p><p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated for investigation varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p> </p><p>As at 11 July 2019, there were 488 complaints under investigation (allocated to an ICM), and 1,377 complaints were awaiting allocation to an ICM.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:47:47 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138415

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time taken is between a case being accepted by the Independent Complaints Commissioner and being allocated to a caseworker in the most recent period for which figures are available; and if she will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276138
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated to an Investigation Case Manager (ICM) varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p><strong> </strong></p><p>As at 11 July 2019, the average time taken for a complaint which requires investigation to be allocated to an ICM was 52 weeks.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 14:01:36 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138418

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints for the Independent Complaints Commissioner were received in 2018; and how many of those complaints have been allocated to a caseworker.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276139
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>The Independent Case Examiner’s (ICE) Office received 5,307 complaints in 2018 of which 1,943 were accepted for examination. Of those complaints accepted, 567 have been allocated to Case Managers.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:45:25 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138422

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Terminal Illnesses
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve access to benefits for all people who have been diagnosed as terminally ill.
	tabling member constituency	Coventry South
	tabling member printed	Mr Jim Cunningham
	uin	276141
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>The Special Rules for Terminal Illness provide a guaranteed entitlement to benefit under a fast track process, without people being required to attend a face-to-face assessment.</p><p><strong> </strong></p><p>On 11 July the Secretary of State announced an in-depth evaluation of how the benefits system supports people nearing the end of their life, and those with the most severe conditions.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 16/07/2019 12:38:34 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	308 label Biography information for Mr Jim Cunningham

1138457

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Payments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many requests for spilt payments of universal credit have been (a) made and (b) accepted in each of the last three years.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	276271
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>The requested information for part (a) is not readily available and to provide it would incur disproportionate cost.</p><p><strong> </strong></p><p>In response to part (b), the number of Households on UC that make use of the Split Payment option is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 16/07/2019 14:40:51 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4662 label Biography information for Ruth George

1138458

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Payments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many requests for alternative payment arrangements of universal credit have been (a) made and (b) accepted for (i) twice monthly payments and (b) four twice monthly payments in each of the last three years.
	tabling member constituency	High Peak
	tabling member printed	Ruth George
	uin	276272
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>The requested information is not readily available and to provide it would incur disproportionate cost.</p><p> </p><p>However, information on the number of Households on Universal Credit that have an Alternative Payment Arrangement is published and can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p /> answering member constituency Reading West answering member printed Alok Sharma question first answered 16/07/2019 14:49:09 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4662 label Biography information for Ruth George