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1125936
star this property registered interest false more like this
star this property date less than 2019-05-10more like thismore than 2019-05-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Hearing Impairment more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the adequacy of the information for British Sign Language users to contact the universal credit helpline through a video relay service. more like this
star this property tabling member constituency Midlothian remove filter
star this property tabling member printed
Danielle Rowley more like this
star this property uin 252874 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-15more like thismore than 2019-05-15
star this property answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p>
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property grouped question UIN 252875 more like this
star this property question first answered
less than 2019-05-15T14:23:31.173Zmore like thismore than 2019-05-15T14:23:31.173Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4628
unstar this property label Biography information for Danielle Rowley more like this
1125938
star this property registered interest false more like this
star this property date less than 2019-05-10more like thismore than 2019-05-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Hearing Impairment more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what recent estimate her Department has made of the number of British Sign Language users who have not received adequate support in accessing the universal credit helpline. more like this
star this property tabling member constituency Midlothian remove filter
star this property tabling member printed
Danielle Rowley more like this
star this property uin 252875 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-15more like thismore than 2019-05-15
star this property answer text <p>Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants.</p><p> </p><p>Where our customers need assistance to access our services and information, we make reasonable adjustments to meet their individual needs. DWP customers who have a specific communication barrier are able to use a variety of different communication methods including via third party interpreters for British Sign Language (BSL) and textphone and next Generation Text services are available to customers who are unable to contact the Department by phone.</p><p> </p><p>In addition, Universal Credit claimants can use their online accounts to send messages direct to their Work Coach or Case Manager, check their Universal Credit benefit payments and notify us of any changes.</p><p> </p><p>We are currently in the design stage of a test to implement Video Relay Service for our Universal Credit British Sign Language customers in one geography by June 2019. This will be robustly evaluated incorporating customer insight ahead of any decision to roll out the service nationally.</p>
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property grouped question UIN 252874 more like this
star this property question first answered
less than 2019-05-15T14:23:31.22Zmore like thismore than 2019-05-15T14:23:31.22Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
4628
unstar this property label Biography information for Danielle Rowley more like this
1126011
star this property registered interest false more like this
star this property date less than 2019-05-13more like thismore than 2019-05-13
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Domestic Abuse more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 25 January 2019 to Question 212664 on Universal Credit: Domestic Violence, what recent discussions her Department has had with the Scottish Government on the implementation of separate universal credit payments by default; and if she will make a statement. more like this
star this property tabling member constituency Midlothian remove filter
star this property tabling member printed
Danielle Rowley more like this
star this property uin 253698 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-16more like thismore than 2019-05-16
star this property answer text <p>When an individual suffering from domestic abuse requests a split payment, we will make split payments available to them.</p><p> </p><p>Whilst DWP is not intending to introduce split payments by default, as a department we respond positively to requests for split payments, and can take other actions to support those experiencing abuse, such as making a managed payment of rent direct to landlords. We also ensure that claimants who disclose domestic abuse are signposted to specialist organisations for support. All work coaches undergo mandatory training regarding how to support vulnerable claimants, including recognising the signs of domestic abuse.</p><p> </p><p>We will continue to work closely with the Scottish Government to establish the practicalities of delivering split payments in Scotland.</p> more like this
star this property answering member constituency Colchester more like this
unstar this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-16T13:42:04.52Zmore like thismore than 2019-05-16T13:42:04.52Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4628
unstar this property label Biography information for Danielle Rowley more like this
1127204
star this property registered interest false more like this
star this property date less than 2019-05-16more like thismore than 2019-05-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Domestic Abuse more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 16 May 2019 to Question 253698 on Universal Credit: Domestic Abuse, what progress has been made on establishing the practicalities of delivering separate payments in Scotland. more like this
star this property tabling member constituency Midlothian remove filter
star this property tabling member printed
Danielle Rowley more like this
star this property uin 255374 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-05-21more like thismore than 2019-05-21
star this property answer text <p>The development of a detailed policy to split payments of Universal Credit in Scotland is something for the Scottish Government to determine.</p><p> </p><p>Any policy has to be capable of implementation and as a consequence must fit with the existing architecture of the system if it is not to undermine system stability for all claimants across Great Britain.</p><p> </p><p>Scottish Government final proposals have not yet been shared with the Government. We welcome the great care Scottish Government is taking with this.</p><p> </p><p>When a comprehensive set of proposals has been decided upon by the Scottish Government, we will provide advice on timing and implementation dates, with regard to the wider plan to deliver Universal Credit and the relative priorities of split payment proposals against other demands.</p><p> </p><p>Officials from both Governments continue to explore these issues together to see if a workable solution to the many issues raised can be found.</p> more like this
star this property answering member constituency Colchester more like this
unstar this property answering member printed Will Quince more like this
star this property question first answered
less than 2019-05-21T12:50:22.017Zmore like thismore than 2019-05-21T12:50:22.017Z
star this property answering member
4423
star this property label Biography information for Will Quince more like this
star this property tabling member
4628
unstar this property label Biography information for Danielle Rowley more like this