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1144077
star this property registered interest false more like this
star this property date less than 2019-09-03more like thismore than 2019-09-03
star this property answering body
Department of Health and Social Care more like this
star this property answering dept id 17 more like this
unstar this property answering dept short name Health and Social Care more like this
star this property answering dept sort name Health and Social Care remove filter
star this property hansard heading NHS: Standards remove filter
star this property house id 2 more like this
star this property legislature
25277
star this property pref label House of Lords more like this
star this property question text To ask Her Majesty's Government what was the cost to the NHS of the Turnaround Programme in each of the last three years. more like this
star this property tabling member printed
Baroness Armstrong of Hill Top more like this
star this property uin HL17565 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-09more like thismore than 2019-09-09
star this property answer text <p>The information requested is not held centrally.</p> more like this
star this property answering member printed Baroness Blackwood of North Oxford more like this
star this property grouped question UIN HL17566 more like this
star this property question first answered
less than 2019-09-09T16:52:46.86Zmore like thismore than 2019-09-09T16:52:46.86Z
star this property answering member
4019
star this property label Biography information for Baroness Blackwood of North Oxford more like this
star this property tabling member
4150
unstar this property label Biography information for Baroness Armstrong of Hill Top more like this
1145023
star this property registered interest false more like this
star this property date less than 2019-09-05more like thismore than 2019-09-05
star this property answering body
Department of Health and Social Care more like this
star this property answering dept id 17 more like this
unstar this property answering dept short name Health and Social Care more like this
star this property answering dept sort name Health and Social Care remove filter
star this property hansard heading NHS: Standards remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Health and Social Care, what steps his Department has taken to (a) measure and (b) improve patient experience and quality of compassionate care. more like this
star this property tabling member constituency Woking more like this
star this property tabling member printed
Mr Jonathan Lord more like this
star this property uin 287525 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-09-09more like thismore than 2019-09-09
star this property answer text <p>Feedback on patients’ views on the services they receive is a vital part of the way the National Health Service improves services and delivers improved outcomes for patients.</p><p>Patients are offered a range of opportunities to feed back on the quality of the care they receive. These include near real-time feedback such as the Friends and Family Test, which is a survey conducted by NHS service providers to identify good practice and opportunities to make improvements, locally developed feedback programmes, and annual feedback such as national surveys including the Cancer Patient Experience Survey, the GP Patient Survey, published by NHS England, and surveys conducted by the Care Quality Commission (CQC) to assess experiences in specific settings such as inpatient care.</p><p>The CQC also inspects against whether services are caring and responsive to people’s needs. Under the ‘caring’ domain the CQC’s inspectors look for evidence that staff involve and treat service-users with compassion, kindness, dignity and respect.</p>
star this property answering member constituency Mid Bedfordshire more like this
star this property answering member printed Ms Nadine Dorries more like this
star this property question first answered
less than 2019-09-09T17:20:07.073Zmore like thismore than 2019-09-09T17:20:07.073Z
star this property answering member
1481
star this property label Biography information for Ms Nadine Dorries more like this
star this property tabling member
4090
unstar this property label Biography information for Mr Jonathan Lord more like this